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Phantom Gaming RX 6900 XT 16GB RGB...

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=23436
Printed Date: 26 May 2024 at 5:40pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Phantom Gaming RX 6900 XT 16GB RGB...
Posted By: greeneg
Subject: Phantom Gaming RX 6900 XT 16GB RGB...
Date Posted: 10 Apr 2022 at 12:10pm
Trying to get the RGB changed to match my other RGB settings, and am unable to get the utility to recognize the card.

Running on a Gigabyte mainboard. The card is device ID 1002 73BF - 1849 5212

Running ASRock Polychrome SYNC 1.0.24

OS: Windows 11 Insider build 22581

Additionally, ASRock Tweak crashes at start with an access violation in module AsrPGT.exe. ASRock Tweak version 2.0.35



Replies:
Posted By: ASRock_TSD
Date Posted: 15 Apr 2022 at 3:16pm
Dear greeneg,

Thank you for posting your query to the ASRock forum.

Please refer to the steps to re-flash the LED FW.
1. Download the FW update tool from the following link.
    https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB FW/RX 6900 XT Phantom Gaming D .zip
2. Unzip the file to the C driver.
3. Run the CMD as administrator.
4. Go to the RX6900XT_PGD folder by entering the following command.
   cd C:\RX6900_XT_PG
5. Enter the following command to start the FW update process.
   Update_RX6900_XT_PG.cmd
6. After updating the FW, please download the latest Polychrome SYNC from the following link.
    https://download.asrock.com/Utility/RGB/PolychromeSYNC%28v1.0.24%29.zip" rel="nofollow - https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.24).zip

Regarding the ASRock Tweak, we have tested it with Win11 22000.613, however, we are not able to reproduce the problem.

-Please check if there are any third-party tools for graphics cards installed.
If there is, kindlyy uninstall the third-party tools.
-If the problem persists, please reinstall the ASRock Tweak to see if it helps.
-Otherwise, please try to clean and install the operating system.

With thanks,
ASRock TSD


Posted By: whirlpool
Date Posted: 24 Dec 2022 at 9:58pm
I'm trying to find the stock firmware for this card. The link you provided returns a 404. Do you have an updated link?


Posted By: ASRock_TSD
Date Posted: 27 Dec 2022 at 4:36pm
Dear Whirlpool,

Thanks for the feedback.

We have modified the link.
Kindly refer to the first post for the corrected link.

With thanks,
ASRock TSD



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