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AsRock B550M Pro4 Red light for CPU and DRAM

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=23554
Printed Date: 13 Jul 2024 at 1:52am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AsRock B550M Pro4 Red light for CPU and DRAM
Posted By: nrs011
Subject: AsRock B550M Pro4 Red light for CPU and DRAM
Date Posted: 16 May 2022 at 11:32pm
AsRock B550M Pro4 I am getting a red light, and it shows on CPU and DRAM. All I did was switch cases.

I removed all the RAM sticks, put one back in each time, and it still did not work. I made sure the cable for the CPU is plugged in.

Computer boots up, but no display





Replies:
Posted By: Xaltar
Date Posted: 17 May 2022 at 2:32pm
Make sure you connected all the power cables correctly. The CPU needs to initialize
before the RAM can so if both lights are on then the CPU did not initialize.

If the system was working in another case then the most likely cause is you forgot
to connect the 8 pin power cable or connected the wrong one (should be a 4+4 not
a 6+2)

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Posted By: nrs011
Date Posted: 17 May 2022 at 11:04pm
Originally posted by Xaltar Xaltar wrote:

Make sure you connected all the power cables correctly. The CPU needs to initialize
before the RAM can so if both lights are on then the CPU did not initialize.

If the system was working in another case then the most likely cause is you forgot
to connect the 8 pin power cable or connected the wrong one (should be a 4+4 not
a 6+2)


You can delete this post. I was able to figure out my issue. Thank you.


Posted By: obolli
Date Posted: 28 Jun 2022 at 3:45pm
Hello, I have the same problem but my PC was working fine until I turned it to sleep mode yesterday, then after 2 hours the fan was on the power light and everything but nothing else would come on.
I just opened up the case and these two lights are red.

I didn't change any cabling, any idea what I should do?
I have this motherboard for about 6 months


Posted By: obolli
Date Posted: 28 Jun 2022 at 3:51pm
It turned on, after reading your post I tried (why not) to press in the dram chips a bit harder and now it turned on without issue.
Do you reckon there is anything I can do to prevent this from happening again?
I also imagine loosing dram just by chance can't be good for the CPU? The mobo and CPU are pretty new and I don't want them to break.


Posted By: Xaltar
Date Posted: 28 Jun 2022 at 11:42pm
Sleep mode can sometimes bug out and cause the system to enter an invalid power
state. Usually when this happens all you need to do is disconnect the power from
the wall, press the power button then let the system sit for 10 mins or so.
Then reconnect the power and power up the system. I suspect reseating your RAM
didn't do anything but powering down while you did it resolved the issue.

It shouldn't cause any hardware damage, it could be that you had a power fluctuation
while the system was in sleep mode that caused an issue. I have had that happen
on my own systems a few times, particularly when there are electrical storms in
my area.

-------------


Posted By: pbland
Date Posted: 06 Jul 2022 at 2:36pm
I have a similar problem. Yesterday I shutdown my pc and removed one of my GPU's in order to replace it with another GPU that is arriving soon. Next morning went to switch my pc on it was pulsing on and off. I then did some troubleshooting and reset the CMOS, reseated the CPU and RAM. But it is still pulsing. I then replaced the PSU with new PSU and still pulsing. I see that the cpu and Dram lights on the motherboard are pulsing. Once you switch off the pc, it does not switch on anyone. To get it on again I have to reset the CMOS again. I am in South Africa and we have something callled "load shedding" which the power company switch off power in areas according to a schedule to save electricity. I am wondering if the constant on and off from this load shedding has damaged my board?


Posted By: Xaltar
Date Posted: 06 Jul 2022 at 7:24pm
Try disconnect the system from power, pull the CMOS battery then press and hold the
power button for 3 - 5 seconds to fully discharge any residual power from the board's
capacitors. Leave the system like this for an hour then reconnect the battery and
power and try power up again.

Load shedding can fairly easily cause damage to components. What happens when
they turn the power back on is what is referred to as "inrush current" where there
is a brief spike of high AMP power before the voltage and AMPs even out and stabilize.
This can cause serious damage to a board, particularly if the PSU is a cheaper
unit with limited protections in place.

If a power protection on the board was triggered and didn't clear then the steps
I mentioned above should resolve the problem. If not there may be damage to the
system.

-------------


Posted By: pbland
Date Posted: 06 Jul 2022 at 7:46pm
I do have a good PSU (Corsair 850w)and I will try what you suggested. If that does not work, what next?


Posted By: Jordex
Date Posted: 09 Jan 2023 at 6:03am
I?m having a very similar problem, where I am having both the CPU and the dram Lights on Tried everything I?ve tried Receding my 8 pin, 24pin, GPU, CPU, ram even my sata cables and it fixed nothing and This happened while I was playing overwatch 2 My screen randomly went black, and then those lights were on and this happened will I was live streaming on twitch


Posted By: Xaltar
Date Posted: 09 Jan 2023 at 6:52am
I would contact ASRock Tech Support:
https://event.asrock.com/tsd.asp" rel="nofollow - https://event.asrock.com/tsd.asp

They will be able to advise you. By the sound of it it could be a bad CPU but ASRock
Tech support will know for sure.

-------------


Posted By: Napster
Date Posted: 09 Dec 2023 at 8:12am
Since i had the same issue with an B650

If both cpu and ram led constantly light up red

it´s very likley
your ram is not seated correctly


to fix this remove all of your ram

and reseat them in the following way

push the ram down on the side that does not have the manual fixation thing First
until you hear it click keep it pressed down while you seat the other side of the ram stick you hear another click

repeat this for all of your ram sticks


Posted By: LoPeas
Date Posted: 26 Mar 2024 at 10:02pm
Also having an issue with my b550m pro4. Just putting together my first computer and am getting the DRAM and CPU lights with no video out from my GPU.

I've tried moving my RAM around, different slots, different RAM altogether to make sure it wasn't bad. But no good - I know I probably need to do a bios update for compatability with my cpu but nothing i do or have been suggested to try doing has worked. At this point I'm ready to just buy a new motherboard and hope that works - please if you have a suggestion I'm desperate



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