ASRockX99 Extreme6, Win10+UEFI = Couldn't shutdown
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2377
Printed Date: 01 Jan 2025 at 7:45am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRockX99 Extreme6, Win10+UEFI = Couldn't shutdown
Posted By: mbtech
Subject: ASRockX99 Extreme6, Win10+UEFI = Couldn't shutdown
Date Posted: 04 Apr 2016 at 11:05pm
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[SOLVED] Hi everyone,
I have a new PC with this configuration: CPU: Intel Core i7 5820K MOBO: ASRock X99 Extreme6 RAM: 4x Kingston HyperX FURY Black Series 8GB 2666MHz DDR4 Non-ECC CL15 DIMM Graphic card: 1x MSI R7 370 4GB SSD: 1x Samsung 840 EVO 1TB HDD: 1x HGST Travelstar 7K1000 2.5", 1TB, 7200, SATA III, 32MB Optical drive: 1x DVDRW/RAM Samsung SH-224FB 24x SATA Power supply: be quiet! STRAIGHT POWER 10 700W 80PLUS GOLD Case: Fractal Design Define R5 I've done update of firmware to version 2.10 immediately at first startup, and then install Windows 10 from USB key booting in UEFI mode. I've installed all ASRock MOBO's drivers, installed MSI graphic card driver. And when I shutdown PC, shutting process start, then screen is turning off for a few seconds, and than welcome screen is appearing and I'm back in desktop. Simply, Windows couldn't shutdown in UEFI mode. It seems like a "restart", when I shutdown PC, but without POST process and without any Windows loading process. Also, I have problem when "sleep" command. When PC go to "sleep mode", only monitors are turned off and computer running below. The problems are only in UEFI mode, in Legacy mode everything run correctly. Does anyone have a similar problem? Thanks for any respond. |
Replies:
Posted By: GuruNot
Date Posted: 05 Apr 2016 at 3:45am
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Try turning off http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html" rel="nofollow - Fast Startup ------------- Intel Core i7 5930K | ASRock X99 WS | 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ | SM951 M2 NVMe | QPAD MK-85 DeathAdder Chroma | Phanteks Enthoo Primo | AX860i | Win 10 Pro x64 |
Posted By: mbtech
Date Posted: 05 Apr 2016 at 1:12pm
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Thank you. You think "Fast Boot" in BIOS ? It is disabled from begin. BIOS is set to "default settings". Also, I try modify some options in BIOS, enable/disable LAN in BIOS (also wakeup function in Windows drivers), but nothing solved this problem. Does anybody have motherboard X99 Extreme6, installed Windows 10 in UEFI, that works correctly? Is necessary to set some special settings in BIOS before installing Windows 10 in UEFI mode ?
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Posted By: parsec
Date Posted: 05 Apr 2016 at 2:33pm
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Installing any version of Windows in UEFI mode with any mother board requires at least one setting in the UEFI, and choosing the correct entry for the Windows 10 installation media in the boot order. When you said in your first post you were installing Windows 10 from a USB flash drive, booting in UEFI mode, what did you do to accomplish that? You also said you changed to Legacy mode, and you did not have the shutdown problem. How did you change to Legacy mode? There are several ways to get Windows to install in UEFI mode. Use one of these three configuration methods:
Then Save and Exit the UEFI/BIOS. Go right back into the UEFI, with your Windows USB flash drive installation media in a USB port on the board's IO panel. Go to the Boot screen, and in the Boot order find the entry for your Windows 10 installation USB flash drive that is: "UEFI: <USB flash drive device name>", where USB flash drive device name is simply the name of that device as recognized by the board's UEFI firmware. That entry is the one you want to boot from. If you see another entry for the USB flash drive with the prefix "AHCI" or "RAID", instead of "UEFI", do NOT choose that entry. The only other drive that should be connected to the PC and connected to power is the target OS drive. It should be empty, or have a large empty partition that will be used for the Windows installation. If the target drive or partition has any sub-partitions on it, they should be deleted before the installation begins. I have installed Windows 7, 8, 8.1, and 10 in UEFI mode many times on many ASRock mother boards, including Z77, Z87, Z97, X99, N3150, and Z170 chipset boards. They all work correctly, if you mean they could be shutdown normally. Many other ASRock board users have done that too. Anyone that is using a PCIe type SSD must use a UEFI booting Windows installation. ASRock has had the correct Option ROMs in their board's UEFI/BIOS, and the UEFI configuration options for UEFI booting in their board's firmware for about five years. The only time I have had a problem with a shutdown not working on a UEFI booting Windows installation is when I cloned a Windows installation from one drive to another. I think that is related to the Windows Fast Startup feature. I've never had that problem with a fresh, new Windows installation. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: mbtech
Date Posted: 05 Apr 2016 at 3:57pm
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Thank you for respond. I try make a clean installation Win in legacy mode, and there is no problem with shutdown of Windows, it is happening only in UEFI installation. I try all three steps/configuration methods, unfortunately nothing help. I make a video of shutting down process, where you can see the problem (there is Win10 installed in UEFI mode) - http://youtu.be/4AaLL282_78" rel="nofollow - https://youtu.be/4AaLL282_78 I begin to be unhappy of this brand ...
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Posted By: mbtech
Date Posted: 05 Apr 2016 at 5:38pm
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Finally, I've found a solution !!! - I try to update existing updated firmware 2.10 to same version 2.10 again (but previously updating didn't fail, it ended by success), and everything works now. I really don't understand, how could it help .... but helped ! So for everyone with similar problem ... updating, updating.
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Posted By: GuruNot
Date Posted: 06 Apr 2016 at 3:03am
No, I said Fast Startup, which is a setting in Windows. I put a link In my response. Not that it matters now as it seems you have resolved your issue. Which is good news. ------------- Intel Core i7 5930K | ASRock X99 WS | 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ | SM951 M2 NVMe | QPAD MK-85 DeathAdder Chroma | Phanteks Enthoo Primo | AX860i | Win 10 Pro x64 |
mbtech wrote:Posted By: mbtech
Date Posted: 06 Apr 2016 at 12:18pm
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Some new features about my problem: - PC run normally for less than 24 hours (after my written operations, with enabled "Windows Fast Startup"). - Today, PC has same problem with shutdown again, so I tried to disable Windows Fast Startup, and it works - this option has affect to funcionality of shutting down process. - Also I tried to updating/rewriting BIOS to same version 2.10 again, and enabled Windows Fast Startup, it works too, but I don't know how long - I already made this method and it seems to be not permanently solution of this problem. Please, do you think, that is normally for this motherboard, that I have to disabled "Windows Fast Startup" for correct funcionality ? Couldn't be some hardware problem and reason for claim ? |
Posted By: freak77power
Date Posted: 06 Apr 2016 at 10:12pm
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Three possible problems you might have: 1. Cannot reboot 2. Cannot shutdown 3. Cannot boot computer from Raid setup I experienced all three on two different ASRock Extreme4 board. Make sure you run latest bios. In case of Extreme4 it is 1.30. There is a new 3.00 released supporting Broadwell-E but it is buggy, has serious issue with power management reported by Windows. Make sure you don't mess up with USB3.0 settings. Make sure you install Intel chipset drivers and Intel ME drivers provided on ASRock site. Whatever comes with Windows 10 does not work right. This problem only shows up in garbage called Windows 10. Windows 7 is fine. If you have a problem booting from Raid, unplug keyboard from USB3 port and plug in to USB2 or simply swap keyboard for time being until Windows is setup and Windows Boot Manager in place. In some cases disabled fast boot can help too. I left it on.
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Posted By: parsec
Date Posted: 06 Apr 2016 at 11:54pm
Problems with the Windows fast startup feature are not unusual, many people with many different kinds of mother boards and PCs have the issue and must disable fast startup. Why the problem happens is not exactly known. Windows fast startup creates a file that saves certain information that this feature uses to work. By disabling this feature, I believe the file that is used is created again once fast startup is re-enabled. But the PC must be shutdown and started at least once for the file to be created again, when fast startup is enabled again. Since fast startup is a Windows feature, that was introduced in Windows 8, if special UEFI/BIOS settings were needed, they would have been well known by now. Fast startup is a Microsoft/Windows feature, they are responsible for it but all they can tell someone is to disable it if it causes problems? No, it is not normal for any mother board to need fast startup to be disabled. Many people have the same board as you, and don't have this problem. I have had the problem with shutting down the PC that was stopped by disabling fast startup on my ASRock X99 board, and other, different chipset boards. For me, installing Windows (8.1 or 10) solved the problem. Why you still have the problem, or why it comes back after a while (IF it does come back) is a mystery. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: GuruNot
Date Posted: 08 Apr 2016 at 2:29am
http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/" rel="nofollow - This is an interesting article about the Fast Startup feature . I personally have left mine disabled after my initial issues. ------------- Intel Core i7 5930K | ASRock X99 WS | 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ | SM951 M2 NVMe | QPAD MK-85 DeathAdder Chroma | Phanteks Enthoo Primo | AX860i | Win 10 Pro x64 |
Posted By: Smagjus
Date Posted: 11 Apr 2016 at 8:10pm
Every time the problem appears (about every few months on average) I had to reset my Bios which should be the same as reflashing the Bios. However I found a workaround so I can keep my settings. The board has two Bios chips as feature and I use one as a backup. Every time the problem appears again I flip the hardware switch to the backed up Bios. The strange thing is that I don't change anything in the Bios within those time spans so there may be an odd interaction between Windows 10 and the Bios. I don't think Windows can directly corrupt the Bios but who knows? My current Bios is 2.0 as the Internet Flash feature only offered me a buggy inofficial version named P3.1.
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Posted By: mbtech
Date Posted: 12 Apr 2016 at 2:42pm
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Thank you for all posts. I have new remarks about behaviour of "X99 Extreme6" and optimal settings: - Boot -> CSM (compatibility support module) -> DISABLED - Boot -> Boot option priorities -> Only "Windows Boot Manager" - Security -> Secure boot -> ENABLED - Boot -> Fast Boot -> "FAST" - In Windows I have disabled (unchecked) option "Windows Fast Startup" - this is only way to having functional PC. Another problem appears: 1.) Windows "Stand by" don't work. PC couldn't sleep - When I put PC to "Stand by", I logged of, monitors are turned off, but PC is still running. When I move mouse, "windows login screen" is appearing and I can work again. Windows seems to be slept, but all components in PC case still running. This behavior appeared after I disable (uncheck) "Windows Fast Startup". 2.) When I had enabled (checked) "Windows Fast Startup", there appeared problems with spontaneously awaking from "stand by mode", but very strange awaked mode of PC - PC was running but not respond, monitors were still turned off, I couldn't power off by button on PC case (or button on motherboard), I couldn't reboot by button on PC case (or on motherboard). I have only one chance - hard unplug from power supply. I don't have activated any function as "Wake over LAN" (in BIOS or Windows). |
Posted By: mbtech
Date Posted: 13 Apr 2016 at 1:49pm
X99 Extreme6 - NEW EXPERIENCES every day  Today, I try to get into BIOS, but it couldn't start, only underscore "_" was showed at left-top corner. OS started normally, without any problematic symptoms. On the support website is new version of BIOS 3.0 available, so I downloaded it and by "Instant Flash" updated (F6 at startup - this was functional). Now I can say, that problem with disfunctional "Stand by" is removed - I discribe it in previous message. BIOS is also functional, I can run it. I really don't know, if exists some logical explanation for this issue. Hope, that new version of BIOS solve everything ...
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