X99 WS wont post.
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2378
Printed Date: 17 Jul 2025 at 6:29am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X99 WS wont post.
Posted By: cfree918
Subject: X99 WS wont post.
Date Posted: 05 Apr 2016 at 1:19am
| I'm getting error code 19 as soon as I turn the machine on. Contacted support last week and haven't heard a thing. I've tried all the usual troubleshooting steps. Remove all but 1 stick of ram, tried different slots and different sticks in different slots. With and without GPU, checked for bend pins on socket and didn't find anything. Is there not a more specific error description for code 19 than what the dr debug list show? |
Replies:
Posted By: Xaltar
Date Posted: 05 Apr 2016 at 1:28am
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I take it this is a new build and the error occurred the first time you tried to power the system? Make sure all your power connections are attached correctly. Make sure the CPU 8 pin power connectors are correct (not PCIe power by accident) Once you are sure everything is connected correctly disconnect the power from the wall then clear CMOS via the http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal" rel="nofollow - battery removal method . Let us know how it goes. ------------- 
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Posted By: cfree918
Date Posted: 05 Apr 2016 at 1:33am
| Yes this is a new build and I got this error on the first power up. I've checked all of my connections. I'll try clearing the CMOS with the battery method when I get back to the machine. Is there no specific description of code 19? |
Posted By: Xaltar
Date Posted: 05 Apr 2016 at 1:55am
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Sadly all the manual states is that it is memory or CPU (memory controller) related. Could you post your full system specs please, including RAM brand and model number. The most common cause for X99 based system memory issues is incompatibility. Many of the DDR4 kits available now were made recently with the socket 1151 platform in mind. If the CMOS clear does not work you may have to try and find some budget RAM from the Memory Support List so you can perform a BIOS update. That may add support for the RAM you are using. If not then you may have to return the RAM and get a kit that is supported by the X99 platform.
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Posted By: cfree918
Date Posted: 05 Apr 2016 at 2:02am
| I've got a cheap stick of ram on the way that was listed specifically on the supported ram list. Hopefully that helps. I wish the code was more specific. |
Posted By: cfree918
Date Posted: 05 Apr 2016 at 2:07am
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Mobo - ASRock x99 WS CPU - Xeon E5 2640v4 Ram - G-Skill Model F4-2400C15Q-32GRK GPU - Gigabyte R9 390 G1 PSU - EVGA 750w PSU |
Posted By: GuruNot
Date Posted: 05 Apr 2016 at 2:51am
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F4-2400C15Q-32GRR is listed on the Memory support list for the ASROCK X99 WS, the only difference between that and F4-2400C15Q-32GRK should be the colour, the final letter indicating Red or Black. This is of little help of course , until you get some more RAM to play with. ------------- Intel Core i7 5930K | ASRock X99 WS | 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ | SM951 M2 NVMe | QPAD MK-85 DeathAdder Chroma | Phanteks Enthoo Primo | AX860i | Win 10 Pro x64 |
Posted By: GuruNot
Date Posted: 05 Apr 2016 at 2:56am
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There is always a possibility that the list is out of date and supported on a newer bios, but it is a bit pot luck as to what bios is on your board at time of purchase. Not sure how you are going to get that BIOS flashed on to the board without some other CPU to use. ------------- Intel Core i7 5930K | ASRock X99 WS | 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ | SM951 M2 NVMe | QPAD MK-85 DeathAdder Chroma | Phanteks Enthoo Primo | AX860i | Win 10 Pro x64 |
Posted By: cfree918
Date Posted: 05 Apr 2016 at 3:48am
| What are the chances that ASRock would send me an updated bios chip? |
Posted By: GuruNot
Date Posted: 05 Apr 2016 at 4:45am
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Take a look at http://forum.asrock.com/forum_posts.asp?TID=2321&title=broadwelle-hedt-processors-coming-soon" rel="nofollow - this post , may well be able to get a pre-flashed bios chip, Xaltar's option 3. ------------- Intel Core i7 5930K | ASRock X99 WS | 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ | SM951 M2 NVMe | QPAD MK-85 DeathAdder Chroma | Phanteks Enthoo Primo | AX860i | Win 10 Pro x64 |
Posted By: parsec
Date Posted: 05 Apr 2016 at 1:35pm
For free, I can't say. For a price, quite likely: http://www.asrock.com/support/index.asp?cat=RMA" rel="nofollow - http://www.asrock.com/support/index.asp?cat=RMA http://event.asrock.com/tsd.asp" rel="nofollow - http://event.asrock.com/tsd.asp Talk about early adopters... how did you manage to even get one yet? I know, there are always some way to do so, but these processors are not yet generally available. ASRock does not even have all the UEFI/BIOS updates posted yet for Broadwell-E type processors, HEDT or XEON. On the other hand, there are but three Haswell-E HEDT models, and about 50 Xeon Haswell-E models. So supporting the Broadwell-E XEON line as soon as possible makes sense. Intel sure does not make it easy for mother board manufactures, they just put these processors on the shelves, and it's the mother board manufactures that get to supply the UEFI/BIOS updates and deal with the users that don't have a Haswell-E processor to perform the necessary UEFI/BIOS update. Don't forget the ongoing support if the UEFI/BIOS update is not done correctly. If it all does not work, who's on the front line trying to deal with it? (some moderator in a mobo forum)  This reminds me of the PCIe SSD and PCIe NVMe SSD situation. SSD manufactures release these products, and at least provide an NVMe driver (sometimes) for the SSD, but it's the mother board manufactures that must deal with the OS installation support and compatibility. Something is just not quite right about this situation.  ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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cfree918 wrote: