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Z97 Pro 4 Not allowing 2 sticks of ram

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=240
Printed Date: 16 Apr 2024 at 8:50am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Z97 Pro 4 Not allowing 2 sticks of ram
Posted By: scaz
Subject: Z97 Pro 4 Not allowing 2 sticks of ram
Date Posted: 08 Jun 2015 at 6:52am
Hi 

Im struggling to boot up my new build with 2 sticks of ram i bought 2 x Fury Hyper x DDR 3 1600.

I can run it on 1 stick of 4 but not the 2 any ideas would be  welcome 

thanks

OliviaOuch



Replies:
Posted By: parsec
Date Posted: 08 Jun 2015 at 11:24am
First we need the full make and model number of the memory you are using, please.

Which two slots were you trying to use? For best compatibility and a dual channel memory configuration, the two black slots are the best to use.


Posted By: ASRock_TSD
Date Posted: 09 Jun 2015 at 9:49pm
Greetings, this is ASRock Technical Supports Department.

We provide some suggestions to you for try:
1. Please install the memory to A2, B2 slot for try.
2. Due to the memory controller is located in CPU, please reinstall the CPU and check whether there's any bent or broken pins in CPU socket.
3. Please reinstall each memory to each memory slot to verify. 
4. If possible, please use another CPU and memory to verify.

In addition, we recommend you to provide your full hardware device model name to us for further check.

If any, please feel free to let us know.

Kindest regards,
ASRock TSD




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