SATA issue
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=24580
Printed Date: 03 Aug 2025 at 8:33pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: SATA issue
Posted By: moreje
Subject: SATA issue
Date Posted: 31 May 2022 at 2:42pm
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Hello, After installation of my new configuration (migration from old server), with new CPU + RAM + NVME SDD + ASROCK MoBo, one of my RAID5 arrays (5x4To HDD) went corrupted. Rebuild was impossible and 1 HDD was systematically ejected during the process. After inspection of logs, it appears that ata2 port is the issue. Link goes down after a few minutes (from SATA 6Go to UDMA 33, and then down) DMSEG has the same conclusion. HDD is not in cause, since permutating SATA ports displaces the problem to the new HDD connected to ata2 port. I managed to rebuild my array using an additional PCIe SATA card and stopping using ata2 port. If ata2 port is not used, there is no errors anymore in DMESG output I bought this motherboard specifically for its 8x SATA ports and now, only 7 are usable, and more worrying, my data are note safe! Is it a known issue? What should I do? Thank you Motherboard Model Name: X570 Phantom gaming 4 CPU/Processor (Brand,Speed, FSB,Cache Size): AMD RYZEN 5 5600G 3.9 GHz, 16 Mo L3 Memory (Speed, Capacity, Brand): 2x 8Go Corsair Vengeance LPX 16Go 3200 MHz Video Card (Brand, Model, Memory size): onboard Operating System (Loaded service pack and driver): Debian 11 Hard Drive (Brand, Model, Capacity): - RAID5 5x4To HDD - RAID1 2x4To HDD - NVME Crucial CT250P5SSD8 SSD P5 250Go (OS) |
Replies:
Posted By: moreje
Date Posted: 25 Jun 2022 at 6:29pm
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I got a replacement MB.... after 12 hours, same problem and SATA links go down. the drives work well if they are plugged on an additional PCIe SATA card... I have 8 HDD , but I can't use the 8 SATA ports of my MB Is there a problem with the SATA controler? should it be corrected with BIOS update (I'm currently using the 4.3 release) |
Posted By: Xaltar
Date Posted: 25 Jun 2022 at 9:57pm
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If you google USB and SATA port drop outs you will see this is a common issue (unfortunately). I believe it is connected to AMD's AGESA but can't say for certain. The issue is that it doesn't effect everyone so I imagine it's a real problem to track down the cause. Likely it's more common on certain hardware configs. A similar issue was eventually resolved during the 300 series lifetime but I believe it took quite some time before AMD finally resolved it. Personally, I prefer using a dedicated SATA controller (high end) if I am using that many drives, it gives a bit better peace of mind. I would contact ASRock Tech Support: http://event.asrock.tsd.com/ They should be able to better advise you, there may be a setting somewhere or some advice that could sort out your issue. Good luck  ------------- 
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Posted By: moreje
Date Posted: 26 Jun 2022 at 4:25pm
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Thank you, if it is AGESA related, maybe trying the beta BIOS? Well I know I can use external cards...but I chose this MB specifically for its 8 SATA ports....and it had an extra cost.... otherwise I would have not chose a 200??model :( |
Posted By: Xaltar
Date Posted: 26 Jun 2022 at 4:36pm
I get what you mean, there is nothing worse than spending money on a feature and having it not work as expected. You can try the Beta but I would contact ASRock Tech Support directly, they will be able to replicate your problem (usually) and hopefully help you find a fix. -------------
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moreje wrote:Posted By: moreje
Date Posted: 26 Jun 2022 at 4:38pm
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Thank you, I've just sent my message to tech support. I'll let you know the solutions they propose... |