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Stuck at Asrock screen for first boot

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Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
Printed Date: 02 Mar 2024 at 9:04am
Software Version: Web Wiz Forums 12.04 -

Topic: Stuck at Asrock screen for first boot
Posted By: foinam
Subject: Stuck at Asrock screen for first boot
Date Posted: 11 Jul 2022 at 4:40pm
Whenever I boot my PC the first time, it will stuck at Asrock screen. Keyboard and mouse is not working. I have to hard shutdown the PC by press and hold the power button, and then power it on again then I'll be able to boot into the Windows OS. After that its fine even if I shutdown or restart the PC. But if I shutdown the PC for few hours (For eg: the next day I power it on again). The PC will stuck in Asrock screen again and I'll have to do a hard shutdown and power on the PC again.

What I've done so far to troubleshoot this issue:
1. Update BIOS to latest (My motherboard is Asrock B660m Steel Legend, BIOS version 7.0.3)
2. Remove all USB and try to boot normally and observe in few days, same issue happened.
3. Reimage the OS, same issue happened
4. Clear CMOS, same issue happened

Similar issue description that I can see from Microsoft forum but there's no answer:" rel="nofollow -

Posted By: threadzipper1957
Date Posted: 13 Jul 2022 at 8:40pm
Dear Foinam,

Maybe it would be best to use the technical support form" rel="nofollow -
For your info, when there is no SATA, M.2 or USB cardereader connected, the system should always boot into BIOS, if this works fine, it has to do with the hardware that is connected, sometimes firmware issues on SSD's can also cause this
When using gmail, check your spam folder for the reply

Kind Regards

Posted By: Kelly_J
Date Posted: 06 Sep 2022 at 7:57pm


I'm having the same problem, did you manage to solve it?

the support link says that the server is under maintenance, so they will take a while to respond.

I really appreciate your answer.


Posted By: whiterabbit
Date Posted: 14 Nov 2022 at 4:11am
Has there been any updates to this? Same issue.

Posted By: CVX
Date Posted: 31 Dec 2022 at 7:15pm
Any updates?
I had the same issue, and it happened few times ... It's annoying, though the system was working fine if able to Login to Windows.

Sometimes i just need to unplug all peripheral cable and it was run without issue, but when the problem gone wild the "unplug all peripheral cable" not enough to fix the problem.

Posted By: Geoffers
Date Posted: 01 Jan 2023 at 12:01am
Try changing the CMOS battery!

York, UK

Fatal1ty B450 K4; Ryzen 5 2600; 16GB Team Vulcam DDR4-3000; Raedon RX580 4GB; Corsair MP510 480GB M.2 SSD

Now running on Windows 11

Posted By: caldog12345
Date Posted: 01 Jan 2023 at 11:11am
I was having this issue on my B660m Pro RS, the solution for me was to disable fast boot and now seems to be working ok

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