G.Skill Trident Z Royal RGB unresponsive
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=24761
Printed Date: 22 Jul 2025 at 8:35am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: G.Skill Trident Z Royal RGB unresponsive
Posted By: SamPorter
Subject: G.Skill Trident Z Royal RGB unresponsive
Date Posted: 24 Jul 2022 at 8:49pm
Motherboard
H670M-ITX/ax, socket 1700 with latest bios.
RGB components
~ Phanteks Neon Digital led strip (2x)
~ Be Quiet Light Wings 120mm PWM (2x)
~ G.Skill Trident Z Royal F4-3200C16D-32GTRS (2x 16GB)
~ MSI GeForce RTX 3070 Suprim X 8G LHR
Connections
Phanteks led strip + Light Wings fans are connected with the be Quiet ARGB hub which is connected to the only ARGB motherboard connector. It complies with Polychrome software.
The graphics card uses the Mystic Light software. The polychrome software does not detect the graphic cards RGB even when the Mystic Light software is not installed.
Problem
The G.skill memory only worked with polychrome when the graphics card wasn't installed. Installing the G.Skill software did nothing to control the lights and now they are ALWAYS on, except when I turn off the pc.
If I could have the option to turn off the G.Skill lights it would be a big step. Thank you in advance!
|
Replies:
Posted By: SamPorter
Date Posted: 24 Jul 2022 at 9:45pm
EDIT:
Need to add that the memory is not recognized (greyed out) in the polychrome software. Except when the graphics card is not installed.
|
Posted By: SamPorter
Date Posted: 25 Jul 2022 at 3:43am
Another edit:
Would it help if I bought a controller to connect the Phanteks Leds and be Quiet fans? Or is it a matter of the motherboard(s bios) thwarting any chance of cohesive control?
|
Posted By: ASRock_TSD
Date Posted: 26 Jul 2022 at 5:46pm
Hi SamPorter,
Thank you for your post.
We recommend only using 1 RGB utility to avoid software conflict.
In your case, the problem may be related to both RGB utilities trying to control your RGB memory. Please only use Polychrome RGB to control your RGB devices.
By the way, only ASRock GPU can be controlled by Polychrome RGB.
All the best
ASRock TSD
|
Posted By: SamPorter
Date Posted: 26 Jul 2022 at 7:33pm
I have uninstalled Razer, MSI control center and G.Skill RGB software. Only polychrome remains and it's still not detecting the memory (greyed out).
The only time polychrome did detect the memory rgb was when the GPU was not installed (neither was any other rgb software, just polychrome).
|
Posted By: SamPorter
Date Posted: 26 Jul 2022 at 7:42pm
This is what polychrome detects currently:
RGB LED 1
Addressable RGB LED 1
Select all channel
Addressable RGBswap
Addressable LED number: 80
Onboard LED is the only tab showing.
Component Sync list on the left is ALL greyed out.
Sometimes the RGB control only works when I pick static color and shift the speed, choose a color and all options are available again. Not a problem, but it's a weird way to get rgb started.
|
|