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DeskMini A300 argb led strip does not work

Printed From: ASRock.com
Category: Technical Support
Forum Name: HTPC&Gaming Barebone&Others
Forum Description: Question about HTPC&Gaming Barebone&Others
URL: http://forum.asrock.com/forum_posts.asp?TID=24801
Printed Date: 02 Feb 2023 at 5:20pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: DeskMini A300 argb led strip does not work
Posted By: nikups92
Subject: DeskMini A300 argb led strip does not work
Date Posted: 04 Aug 2022 at 11:35pm
Hi, I have a problem with the ARGB led for DeskMini A300.

https://www.newegg.com/asrock-deskmini-led-cable/p/N82E16856989004" rel="nofollow - https://www.newegg.com/asrock-deskmini-led-cable/p/N82E16856989004

I have installed it to USB header, I also installed Polychrome RGB sync from official DeskMini A300 support site. But the device is not detected.
Polychrome says "No ASRock peripherals detected on this computer".

I checked the connector is good. Moreover the device seems to be found on windows Device Manager but it says "USB device not recognized" and "Device descriptor request failed".


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Antonino Spurio



Replies:
Posted By: ASRock_TSD
Date Posted: 05 Aug 2022 at 10:55am
Dear Nikups92,

Thank you for posting your query to the ASRock forum.

Regarding your question, we would like to have further information regarding your system.

Could you kindly fill out the form in the following link?
https://event.asrock.com/tsd.asp?ln=en" rel="nofollow - https://event.asrock.com/tsd.asp?ln=en

Once filled, our technical support engineer will guide you further.

With thanks,
ASRock TSD


Posted By: nikups92
Date Posted: 05 Aug 2022 at 3:20pm
I installed Windows 11 Enterprise. Now I re-installed Windows 11 Pro and it works.
Perhaps it is a Windows compatibility problem?
Now it seems to work and the led strip device is recognized.
I'll send a form request if the problem recurs.
Thank you.

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Antonino Spurio


Posted By: threadzipper1957
Date Posted: 12 Aug 2022 at 5:03pm
Thanks for sharing, it can help others

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Kind Regards



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