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Stuck on Updating RGB LED firmware

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: http://forum.asrock.com/forum_posts.asp?TID=24804
Printed Date: 01 Oct 2022 at 3:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Stuck on Updating RGB LED firmware
Posted By: DSD27
Subject: Stuck on Updating RGB LED firmware
Date Posted: 06 Aug 2022 at 10:10am
When I launch ASRock Polychrome RGB it says Updating RGB LED firmware - Do not turn off your system. And it stays there forever, not doing anything. I've uninstalled the software, restarted then installed it again, still the same.
How to fix?
I'm running Fatal1ty B450 Gaming K4 with BIOS 5.30.

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Replies:
Posted By: threadzipper1957
Date Posted: 08 Aug 2022 at 4:18pm
Usuaklly this issue is caused by other RGB tools that are running, a famous tool is Ique from Corsair, it simply blocks the ASrock tool.
Best is to uninstall all RGB tools, restart, and then remove all the folders, linked to these tools, and restart again.
Also disable antivirus software for this, so the software is not interrupted.
Next install the ASRock RGB tool, start it, and let it do the update.
Important is that you, after the Windows installation always first install the latest AMD chipset driver
https://www.amd.com/en/support/chipsets/amd-socket-am4/b450" rel="nofollow - https://www.amd.com/en/support/chipsets/amd-socket-am4/b450


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Kind Regards


Posted By: DSD27
Date Posted: 17 Aug 2022 at 6:13am
Originally posted by threadzipper1957 threadzipper1957 wrote:

Usuaklly this issue is caused by other RGB tools that are running, a famous tool is Ique from Corsair, it simply blocks the ASrock tool.
Best is to uninstall all RGB tools, restart, and then remove all the folders, linked to these tools, and restart again.
Also disable antivirus software for this, so the software is not interrupted.
Next install the ASRock RGB tool, start it, and let it do the update.
Important is that you, after the Windows installation always first install the latest AMD chipset driver
https://www.amd.com/en/support/chipsets/amd-socket-am4/b450" rel="nofollow - https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

I had RGB Fusion 2.0 for the GPU and Armoury Crate/Aura for keyboard and mouse. I uninstalled everything using Revo Uninstaller, restarted, installed Asrock Polychrome, still the same problem.
I performed a clean boot, also didn't work.
I think this is an AsRock problem with the software, this is a Beta version of Polychrome, the only one released for Windows 11.

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