X570 ITX Second memory slot
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=24842
Printed Date: 25 Apr 2024 at 7:42pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X570 ITX Second memory slot
Posted By: Lofo
Subject: X570 ITX Second memory slot
Date Posted: 22 Aug 2022 at 2:37pm
Hello,
I have a X570 Phantom Gaming TB3 ITX with a ryzen 5 3350GE, and the system works fine, except for the memory (2x16gb).
The bios detects correctly my two memory modules, windows detects them as well, but choses to use only one (it marks 16.1gb as "hardware reserved").
I tried to swap the modules, same outcome. I tested each module alone in the A1 slot, both memory modules are fine and are used ok by windows.
However when i try each module alone in the second slot (I believe it is B1), then the machine goes in a startup/shutdown loop, never even posting a startup screen. It just keeps on restarting for ever.
I have updated the bios to the latest, The proc is a picasso, the memory is 3200 Mhz from Crucial. I tried to find inconsistencies on the second slot itself, but it seems fine. Anyone has an idea of what to do ? thank you very much for your help !
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Replies:
Posted By: threadzipper1957
Date Posted: 20 Sep 2022 at 5:44pm
The memory controller is integrated in the CPU, it is NOT on the baord, and there is a direct connection, between pins in the socket, and contacts in the memory slots.
Please check the pins on your CPU, and if the problem persists, contact your dealer for replacement, and also return your CPU.
This way, you can elliminate both from the equation
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Kind Regards
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