X570M Pro4 Sluggish Internet Connectivity
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=24890
Printed Date: 03 Aug 2025 at 5:09pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X570M Pro4 Sluggish Internet Connectivity
Posted By: Foolthrottle
Subject: X570M Pro4 Sluggish Internet Connectivity
Date Posted: 08 Sep 2022 at 9:40am
Suddenly, my computer is barely usable after years of great performance.
When the problem occurs, I encounter long delays in performance with web sites that require a lot of small interactions - like gmail search, or google docs, or even youtube. I have 1GB hard-wired fiber optic internet, speed tested and verified.
I have been working with Verizon and because I have another computer, an Asus laptop, also hard-wired to the same router, that experiences none of these issues, and they claim it is my computer. Strangely, when I reset the Verizon fiber optic "ONT" box, the problem is resolved - but for less than one hour.
I cannot figure out how resetting my network can so dramatically impact my computer, unless some kind of network buffer is overflowing. The processing power of the computer seems absolutely fine.
I see nothing wrong in the performance monitors - memory, drive, etc - all seem fine.
I flashed the bios up to 3.6 - no effect.
I ran in "performance" and "standard" - no effect. (motherboard utility)
I installed App Shop and updated all drivers (except for floppy since I have none and Realtek audio since audio is fine.
I've tried flushing the DNS. Running windows network troubleshooter. resetting the winsock catalog. no effect.
NOTE: I had, at one point, an error in the device manager - a bad PCI Encrypt/Decrypt. After I installed the latest and Chipset drivers from your site, this error went away - and now I have NO PCI Encrypt/Decrypt showing up in the device manager at all. Could that be related? Was this damaged or hacked?
I ran full Norton antivirus scans and Malwarebytes scans - found nothing.
Installed Intel LAN drives from asrock website - no effect.
I ran memory tests - hard drive tests - found nothing.
I tried fixing the DNS to 8.8.8.8 - no effect.
I changed network cables. I changed coax jumpers. I shortened their lengths from ONT to router to <10'. No effect
I disconnected everything I didn't need - all usb devices that aren't needed, Bluetooth dongle - no effect.
I'm kind of losing my mind. It takes 10 seconds to run a search within gmail when the problem is happening. When the problem is not happening - less than 1 second. 10 seconds to paste a small image into gmail. I frequently lose connections to google workspace servers - as if my connection is constantly being interrupted - but not my laptop. That is lightning fast. Only this ASROCK PC.
Bios 3.60
Ryzen 7 3800X 3900MHZ
32 GB 2x16 GSkill F4-3600C18D-32GTZN
Gigabyte nvidia GTX 1660 Ti
Samsung SSD 860 EVO 1TB
a boatload of fans. It's cool as can be.
I'm down to these possibilities:
1. I need a new motherboard.
2. I need to reinstall windows.
3. I need to uninstall Norton and use Windows Defender.
4. I need to try installing a PCI Network card.
5. I need to replace the Verizon ONT
6. I need ASROCK to come up with a brilliant easy fix. (please please let this be the one)
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Replies:
Posted By: RLGL
Date Posted: 08 Sep 2022 at 11:24pm
Try #3. I only use Defender, besides it is Free!
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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi
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Posted By: Foolthrottle
Date Posted: 09 Sep 2022 at 3:38am
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uninstalling NAV and Malwarebytes in favor of Defender made zero difference.
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