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RX 6800 XT no LED

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=25104
Printed Date: 27 May 2024 at 5:08pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: RX 6800 XT no LED
Posted By: Winterborn107
Subject: RX 6800 XT no LED
Date Posted: 19 Nov 2022 at 10:11pm
Just got a new Phantom Gaming RX 6800 XT in a new computer, but the led RGB lights do not turn on at all. everything else works, and if i plug a LED strip into the graphics card the strip works fine. tried resetting the card, same problem.



Replies:
Posted By: Winterborn107
Date Posted: 19 Nov 2022 at 10:16pm
Motherboard: MSI MPG Z490 GAMING CARBON WIFI LGA 1200 Intel Z490 SATA 6Gb/s ATX Intel Motherboard


Posted By: ASRock_TSD
Date Posted: 24 Nov 2022 at 11:59am
Dear Winterborn107,

This is ASRock technical support.

Thanks for posting your query to the ASRock forum.

Regarding your question, kindly refer to the followings:
1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800%20PGD%2016GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800%20PGD%2016GO.zip
3. Run command prompt as Administrator.
4. Go to the directory where the tool is located.
   e.g. Type cd (Directory of the RX6800 PGD 16GO file)
5. Run the update tool by typing "Update_RX6800_PG.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.
https://download.asrock.com/Utility/RGB/PolychromeSYNC%28v1.0.26%29.zip" rel="nofollow - https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.26).zip

With thanks,
ASRock TSD


Posted By: ale317
Date Posted: 27 Nov 2022 at 3:17pm
?д?ав??в?й?е ?и?е? UPDATE FAIL


Posted By: Winterborn107
Date Posted: 27 Nov 2022 at 7:02pm
The Firmware Update exe. closed quickly after it completed, i think. i never did see an "update pass" msg before the program closed automatically. ASRoock Tweak appears to have full control over my GPU. no problems there, but still no lights on my gpu, even after reboot.


Posted By: Winterborn107
Date Posted: 27 Nov 2022 at 7:10pm
also, i see no options in Asrock tweek to turn on RGB. Polychrome sync recognizes the GPUs front side RGB but is unable to control them. dose not recognize the fans or pin header Argb


Posted By: ale317
Date Posted: 28 Nov 2022 at 8:27am
Я в?кл??ил блок пи?ани? на но?? и ???ом "Update Pass" ?ол?ко ?або?ае? rgb на пе?едней панели, а вен?ил??о? не? rgb


Posted By: ale317
Date Posted: 28 Nov 2022 at 7:32pm
UPDATE PASS PRONT OK- FAN NO


Posted By: Gastrikhell
Date Posted: 30 Nov 2022 at 2:46am
I have no light on my RX 6800 XT Phantom Gaming... The switch is ON but it does not work.

I've tried the firmware update in CMD (administrator) but it fails. I'm running Windows 11.

Is it defect?


Posted By: ale317
Date Posted: 06 Dec 2022 at 7:57pm


Posted By: ASRock_TSD
Date Posted: 07 Dec 2022 at 4:15pm
Dear Gastrikhell,

Thanks for posting.

If you are using the XT version of the RX6800. Please use the following to try flashing the firmware.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800XT%20PG.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800XT%20PG.zip

With thanks,
ASRock TSD


Posted By: ale317
Date Posted: 07 Dec 2022 at 7:29pm
Originally posted by cd C:\RX6800XT PG                                                              Update_RX6800_XT_PG cd C:\RX6800XT PG                                                              Update_RX6800_XT_PG wrote:

   OK


Posted By: ale317
Date Posted: 07 Dec 2022 at 7:40pm
cd C:\RX6800XT PG                                                              Update_RX6800_XT_PG


Posted By: Gastrikhell
Date Posted: 08 Dec 2022 at 10:09am
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear Gastrikhell,

Thanks for posting.

If you are using the XT version of the RX6800. Please use the following to try flashing the firmware.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800XT%20PG.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800XT%20PG.zip

With thanks,
ASRock TSD


Still fails in cmd (Admin). It seems to be not detected in your program. The card is performing really good and as expected performance wise...

=================================================================
              ASRock ISP Tool v1.0.12 Built: 20220826
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.

[ Configuration ]
Program Interface ...... ADL_I2C_OEM
Adapter ................ AMD Radeon RX 6800 XT

[ Chip - Current]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x00401F3A : 0x0019FC98

Jump to LDROM                     [ Fail ]
Process Time                      [ 0,015 seconds ]
*************************
       Update Fail
*************************


Posted By: ale317
Date Posted: 08 Dec 2022 at 7:25pm
Спа?ибо. У мен? в?е п?о?ило?? и пе?екл??а?ел? ?або?ае?


Posted By: ASRock_TSD
Date Posted: 09 Dec 2022 at 1:55pm
Dear Gastrikhell,

Thanks for the feedback.

We have checked with our system, but the RGB firmware can be flashed with success.

Could you kindly write to our technical support?
https://tw.asrock.com/events/tsd.asp" rel="nofollow - https://tw.asrock.com/events/tsd.asp

They will provide further assistance regarding this symptom.   

With thanks,
ASRock TSD


Posted By: OwlyEagle
Date Posted: 28 Jun 2023 at 2:09am
I have the same issue and already contacted the technical support team


Posted By: Alexmercer
Date Posted: 25 Dec 2023 at 2:11am
I have same problem with Rx 6800 phantom gaming, did you solve your problem?
I mistakenly downloaded the frimware file that was on the site and ran it, and the RGB turned off, do you have any advice?


Posted By: thejamiemonster
Date Posted: 24 Feb 2024 at 6:10am
Did you ever get a fix? I'm now having the same problem with RX 7900 XT. I wish I hadn't downloaded Polychrome



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