Intel Motherboards - Internet Connection Problems

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Internet Connection Problems

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=25212
Printed Date: 21 Jul 2025 at 6:38pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Internet Connection Problems

Posted By: brentleeman
Subject: Internet Connection Problems
Date Posted: 17 Dec 2022 at 7:52am

Hi All,

This is my last ditch effort. I recently purchased the Z690 Steel Legend Wifi 6E motherboard and cannot for the life of me get connected to the internet. I have tried getting all of the drivers on there and was able to get bluetooth working, but nothing with the Wifi chip or the ethernet port.

I was able to figure out how to install windows 11 without internal so I can at least bounce around in the OS. In my Device Manager the wifi card nor ethernet show up under the Network Adapters, just a bluetooth device and all of the WAN miniports.

I did update my BIOS in order to get it to work with my i5 13600 chip, but I didn't think that would cause any issues with connectivity. I also have tried manually removing and replacing the m.2 wifi chip. Any thoughts as to what might be causing the problem or do I need to return this mobo?

I also submitted a ticket to ASRock support 2 days ago, but I am not convinced they will respond quickly and this rig is supposed to be a christmas gift.

Thanks

Replies:

Posted By: j235670
Date Posted: 03 Feb 2023 at 3:57pm

are you running the motherboard utility? or is it set to run automatically when windows is run ? for some reason on mine its very buggy and drops the connection when its run. try uninstalling it of you can. also is the ethernet enabled in bios and you checked the actual cable ?

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J