H87M-ITX / Windows 10 Pro not seeing drive
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2540
Printed Date: 06 Jan 2025 at 5:00am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: H87M-ITX / Windows 10 Pro not seeing drive
Posted By: paulb104
Subject: H87M-ITX / Windows 10 Pro not seeing drive
Date Posted: 28 Apr 2016 at 10:24am
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I built my H87M-ITX pc not quite three years ago. Last October upgraded it to Windows 10 Pro. The pc has a dvd drive, an ssd, and a 3TB sata. A few days ago the pc worked fine then I wasn't able to open or close a programs. After a reboot it would take from three or four minutes up to about half an hour before it became unusable. I reset windows but that didn't help. So I unplugged the 3tb, just to make sure that windows didn't wipe it, and reinstalled Windows clean. (Boy is the computer fast now!)
After the reinstall, I shut it down and plugged the 3tb back in. The drive letters were c: ssd d: dvd e: 3tb To bring it back to the way I'm used to, I changed the dvd to F:, the 3tb to D:, and then the dvd to E: so then the drive letters were c: ssd d: 3tb e: dvd In a very short period of time, the 3TB was not seen anymore. The H87M-ITX BIOS sees the drive. Even using one of these cables Windows doesn't see it. However, when I plug the cable in Windows does make the 'something's been plugged in sound'. http://www.walmart.com/ip/35118076 I took the 3tb and that cable to a Dell computer running Windows 10 Home, and the drive popped right up and was accessible. Then from this page I downloaded and installed: INF(v10.1.1.8).zip Realtek_Audio(v7560).zip SmartConnect(v1.0.7).exe RapidStorage(v14.5.0.1081_PV).zip ASR 3TB+Unlocker(v1.1.1) Is this a Windows or hardware issue? What do I need to do to get my 3TB drive accessible again? Thanks!!!!! |
Replies:
Posted By: parsec
Date Posted: 28 Apr 2016 at 12:19pm
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If you can see the drive in the UEFI/BIOS, and it is configured as a Hard Drive in Storage Configuration, and you do not have Aggressive SATA Link Power Management enabled, then it is likely a connection issue in the H87 PC, or something with the drive itself. The drive might not like the power saving features in Windows. If you installed Windows 10 with any other drive in the PC powered up besides the OS drive (such as the 3TB drive), then the Windows installer will put the boot partition on another drive. It sounds like that may have been the case before you installed Windows again with only the SSD and DVD drive in the PC. Your long startup time is the clue that makes me think that's what happened. If the drive has a bad connection, or is having an intermittent problem, you would get the slow startup. Have you tried a new SATA data cable to the 3TB drive when used in the H87M-ITX? You might want to try a new SATA power connection to that drive too. How is the 3TB drive formatted? You said you were able to see the 3TB drive in the UEFI/BIOS. When you had the 3TB connected to the Dell PC with the cable you bought, but I don't know what that cable is (the link you included about it did not open quickly, and had a strange title, so I closed that tab in my browser  .) Is that an eSATA cable, or some kind of USB adapter/cable? While it did work with the Dell PC, how long did you leave it running on that PC? Did you restart the PC or shut it down and cold boot it with that drive connected? It seems that drive might be having a problem, but I would check the connection first. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: paulb104
Date Posted: 28 Apr 2016 at 9:57pm
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I don't think I've heard of Aggressive SATA Link Power Management. I'll have to reboot and dig in the BIOS for that setting. The 3tb sata was in the computer before, I just disconnected it to reinstall Windows. Once Windows finished installing and was up and running, I shut it down, unplugged the pc then plugged the sata back in. It worked just fine. Then I rearranged the drive letters and then it didn't. Now it doesn't see the drive at all to swap it back. Maybe, just for the sake of trying, I'll put my dvd back to E: and reboot. I don't expect that to change anything, but one never knows... Here's a link to the http://https://www.startech.com/HDD/Adapters/USB-3-SATA-adapter-cable-with-UASP~USB3S2SAT3CB" rel="nofollow - manufacturer's website for that cable. I love that thing because it makes various tasks SO much easier. No matter how it is set in the BIOS, though, the drive should be accessible when using the external cable. |