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z390 phantom gaming itx battery issue

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Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
Printed Date: 30 Mar 2023 at 7:04pm
Software Version: Web Wiz Forums 12.04 -

Topic: z390 phantom gaming itx battery issue
Posted By: CapSocisss
Subject: z390 phantom gaming itx battery issue
Date Posted: 14 Feb 2023 at 1:27am

I'm having issues with cr2032 on my board, maybe someone have a clue.
here it is :

So, my battery died.
I ordered a new one, installed it, and the problem is still here : time and date reset + some motherboard conf resetting at every boot.
I tested the battery with a voltmeter and it is ok.

I thought my board was dead and I bought a used one.
I received it with not battery, so I put the new one. But I have the same problem !
I bought another cr2032 and installed it, andthere is still the issue.

recap : 2 boards, 2 cr2032. CMOS reset at every hard boot on both.

Is there something that I'm missing ?
thanks guys.

Posted By: Xaltar
Date Posted: 14 Feb 2023 at 1:39am
Are you putting it in the right way up? The flat side should be up and the button
side down. Sorry if this seems like a silly suggestion but you would be surprised
how often I have seen them installed upside down.


Posted By: CapSocisss
Date Posted: 18 Mar 2023 at 9:54pm
Hoo Thank you for your answer and sorry for the lag in mine...
Couldn't find my post.

I can't mess with the battery physical setting as it is a 2-Pin Connector.
I tried to plug it in the wrong way but I can't :D
You can see here the connector on the board :

I was wondering if there was any physical this to do on the board. As with juppers on older boards.

Thank for your help, I appreciate

Posted By: CapSocisss
Date Posted: 25 Mar 2023 at 12:55am
You were right!
I had to unmount the 2 pin connector and inverse the 2 wires...

It's the Asrock support that told me so.

Posted By: Xaltar
Date Posted: 25 Mar 2023 at 1:18am
Glad you got it sorted out, thanks letting us know


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