Asrock 670E Steel Legend Audio/Video crackling-lag
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=25599
Printed Date: 05 Feb 2025 at 10:57pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Asrock 670E Steel Legend Audio/Video crackling-lag
Posted By: Vinasis
Subject: Asrock 670E Steel Legend Audio/Video crackling-lag
Date Posted: 11 Mar 2023 at 4:39am
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Hello, I built for my friend a new pc and and when we play a video be it 1080p or 4k it starts well but after a while the video starts stuttering or and the sound gets crackling or goes off completely. Closing the video the starting it again makes it starts well but after a while again the same happens. Tried Unigen Heaven benchmark and it starts good but again after a bit the sound goes off and the benchmark starts stuttering. Specs are: CPU: 7700X Motherboard: Asrock X670E Steel Legend Ram: (Compatible as per the QVL) 16x2 Corsair GPU: RTX 3070 Air Cooler: AK620 dual tower PSU: EVGA 1000w GQ OS: Windows 10 Pro Tried the following but to no avail: 1. Updated and tested 3 motherboard bios version. 2. Changed the GPU to another 3070 and 3080 so total 3 GPUs tested, same problem. 3. Tried a single stick of ram and then rotated. Tried removing the HD audio + ARGB cables from the motherboard and just kept the fans + CPU + Motherboard cables. 4. Tried using the second PCIE slot with a riser. 5. Tried 3 HDMI cables and one of them was new and sealed. 6. Tried 3 different Nvidia other than the one that gets installed automatically by Windows 10. 7. Disabled the iGPU from the bios and from Windows 10. 8. Tried a different wall socket (Doesn't make sense but eh well). 9. Ran benchmark Cinebench R23 on the CPU and kept it looping and no issues from the CPU. 10. Windows 10 was installed 3-4 times. 11. All devices drivers were tested using drivers from Asrock website and from Windows 10. 12. Ram tested with XMP1 and without. 13. Tested different video players. 14. Made sure to test with the power settings in Best Performance mode. 15. PSU tested on another PC. I apologize for the wall of text but I am hoping to find a solution, please let me know if you have any idea on how to fix this. Regards, |
Replies:
Posted By: eccential
Date Posted: 11 Mar 2023 at 7:09pm
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Temperatures of various components? Using HDMI audio, or Realtek audio? |
Posted By: Vinasis
Date Posted: 11 Mar 2023 at 7:21pm
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Temperatures are within spec, when idling the cpu hovers late 30s and early 40s, the gpu is within the 30s degree celcius. I think since I am using an HDMI cable the hdmi audio is being used |
Posted By: Vinasis
Date Posted: 11 Mar 2023 at 7:28pm
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Just tried to disable the realtek audio and leaving nvidia high definition audio still the issue happened. Currently I have 3 audios in the device manager. AMD high definition audio driver (from the iGPU of the 7700X) Nvidia high definition audio driver and Realtek(R) Audio |
Posted By: eccential
Date Posted: 11 Mar 2023 at 11:40pm
| By everything you've written, it's hard to imagine something broken at the PC side. What display device are you using? (i.e. what's at the other end of the HDMI cable?) |
Posted By: Vinasis
Date Posted: 11 Mar 2023 at 11:50pm
| A 4k TV, the TV has another pc and laptop connected to it and I've tested them and no sign of any issue with them |
Posted By: SerchTech
Date Posted: 12 Mar 2023 at 12:41am
My Samsung KU6400 4K TV got 2 HDMI inputs but only 1 offer "HDMI UHD Color" for full RGB and 8/10/12-bit Color, perfect for PC video source. The only advices I can give you is to swap HDMI inputs that work well with your other PC and laptop, check if your TV's firmware is up to date, reset default TV settings and be careful if you use an HDMI switch. Good luck and thanks for detailed post ------------- X399 Taichi (4.03) Threadripper 2950X DDR4 2 x HX432C16FB3K2/32 |
Vinasis wrote:Posted By: eccential
Date Posted: 13 Mar 2023 at 12:32am
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One other idea I had was to look through Event Viewer to get any hints about why it would suddenly stutter like that. |
Posted By: Vladimir-M
Date Posted: 27 Mar 2023 at 4:49am
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I have the same problem. The sound through HDMI is terrible, constantly interrupted. And it doesn't matter through Nvidia or iGPU. Through the analog audio output, much better, but still sometimes I hear interruptions. ------------- AsRock X670E Steel Legend Ryzen 7 7700x Kingston FURY Beast Black [KF548C38BBK2-64] 64Gb Gigabyte GeForce RTX 3070 Ti GAMING OC 8G SSD Samsung M.2 990 PRO 1TB Windows 11 Pro |
Posted By: DV2FOX
Date Posted: 21 Feb 2024 at 6:45am
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Were you able to solve this issue? Looking to get the same motherboard but if it's going to have issues with this specific motherboard on a TV... |
Posted By: Katana1074
Date Posted: 29 Feb 2024 at 4:50pm
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Hi There... Have you tried to Enable MSI (Message Signaled-based Interrupts) mode... Go to https://rog-forum.asus.com/t5/downloads-for-motherboards/drivers-realtek-usb-audio-amd-5xx-6xx-trx40-amp-intel-5xx-6xx/td-p/845528" rel="nofollow - https://rog-forum.asus.com/t5/downloads-for-motherboards/drivers-realtek-usb-audio-amd-5xx-6xx-trx40-amp-intel-5xx-6xx/td-p/845528 Look at the bottom of the 1st post it provides instructions on how to do this.... ------------- CPU: RYZEN 7950x | Motherboard: ASROCK X670E TAICHI | GPU: MSI RTX4090 LIQUID X 24GB | RAM: FURY X DDR5 C40 | Hard Drive: INTEL OPTANE 900P 480GB,1 x SAMSUNG 980 PRO 2TB,2 X ADATA S8200X 2TB |