AMD Motherboards - ASrock x670e pro rs usb issues

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ASrock x670e pro rs usb issues

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=25853
Printed Date: 11 Nov 2024 at 3:44am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: ASrock x670e pro rs usb issues

Posted By: Protuberanz
Subject: ASrock x670e pro rs usb issues
Date Posted: 02 May 2023 at 4:10pm

Hello everyone,

I recently bought an ASrock x670e pro rs mainboard and after setting up my new rig I experience some trouble with my USB devices.
Every few hours all my USB devices will drop connection and then reconnet.
This can happen twice an hour or just once every few hours.

Can this be fixes somehow or is this an hardware issue and the mainboard needs to be replaced?

My Rig:
CPU: AMD Ryzen 7 7800x3D
GPU: 16GB ASRock Radeon RX 6800 Challenger
RAM: G.Skill DIMM 64 GB DDR5-6000 Kit 30-40-40-96
NVMe 1: SAMSUNG 980 PRO 1 TB PCIE 4.0
NVMe 2: SAMSUNG 980 PRO Heatsink 2 TB PCIE 4.0
CPU-Fan: be quiet! Dark Rock Pro 4
Power supply: Be Quiet 750W
Case: Fractal Design Define 7 Compact Solid
Windows 11

Further information:
I've had these issues with the bios versio on delivery 1.03 and after updating the bios to 1.21.
I've tried to deactivate all settings that can put USB devices to sleep or turning them off to save power but this still happens, regardless if I connect all devices to the Mainboard itself or to the frontpanel of the case.

Replies:

Posted By: Skybuck
Date Posted: 07 May 2023 at 10:43pm

(Sounds like a cpu connection issues to me) I've seen postings recommending to reseat the cpu... this can sometimes solve these kinds of strange problems...