J4125B-ITX Power off keeps reseting
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=26118
Printed Date: 15 Sep 2024 at 6:24am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: J4125B-ITX Power off keeps reseting
Posted By: acoul
Subject: J4125B-ITX Power off keeps reseting
Date Posted: 08 Jul 2023 at 5:28am
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Greetings, I recently acquired a J4125B-ITX Asrock motherboard, and after a few days of usage, it suddenly refuses to switch off. this is an electrical issue and not related to the installed OS. booting Linux, Win10, Win8.1 or Win7 the behavior remains the same. upon shutdown, the system keeps rebooting. Even without any SSD, the system just refuses to power off from the power switch the only way for the system to be switched off, is to unplugged it from the electrical power. I tried all of the possible different options on the bios. I re-flashed the bios & I installed a new bios battery, with out any luck. Should this motherbord be returned for an RMA or is there a beta bios that may possibly resolve this issue? I have reviewed your RMA policy here: https://www.asrock.com/support/index.asp?cat=RMA" rel="nofollow - https://www.asrock.com/support/index.asp?cat=RMA with kind regards, Alex |
Replies:
Posted By: acoul
Date Posted: 08 Jul 2023 at 11:29pm
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ok to make sure that my above report is legit, I went through a couple more tests, without any luck. I changed the PC box/case (a different power switch) I used a different (80 plus) PSU I re-flashed (again) the only available initial bios release (shame on you asrock although I still buy your products when Gigabyte *hint* lacks similar ones) from the official product page now, my time is obviously more valuable than going through the process of getting a refund or even a brand new board, as this PC is sitting on a desk of a small family operated Travel Agency in the middle of high season, but I need to share my experience for any souls with a similar bad luck (which I strongly hope is a rare phenomenon because I still like asrock as a company) here is my workaround for this quite annoying issue: when you shutdown your OS either Linux or Windows or whatever, the system recycles instead of shutting down. on that very moment that the black screen is coming up, you hear the beep & you see the first activity of the disk you simply press again (briefly) the power switch & that's it ! the system (finally) is powering down. I am not sure if this is the result of the bios options experimentation, because I recall that this behavior was not there when the this issue first appeared I still think that this is an unacceptable way to enjoy a fresh bough new motherboard, but at least it's a way to workaround it P.S. Please asrock: DO release MORE bios updates. it's one of the MAIN reason customers should choose their motherboards ! best regards & cheers Alex |
Posted By: acoul
Date Posted: 16 Jul 2023 at 3:02pm
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FWIW, The issue has been resolved by itself ! the only logical assumption I can make out of this, is that the motherboard needed a few hours of "burnout" operation. case & ticket closed (Resolved can be added on this topic Subject) long live asrock (along with Long Term Support BIOS updates) Alex |
Posted By: Xaltar
Date Posted: 16 Jul 2023 at 4:38pm
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SoC boards don't often get many BIOS updates, not because they are neglected but rather because there isn't much to update. The board is designed around a single CPU (SOC) with limited functionality. The BIOS tends to be very simple on these devices with the only real necessity for updates coming from security related issues. Occasionally features are added/updated but that is also pretty rare. I do love these little SOC boards though, I have several myself serving as anything from a simple media center to a small home NAS. It always fascinates me how much they can do with so little power. One of the key issues with more modern BIOS setups (UEFI) is that there is a lot more interplay between the OS and the UEFI. A Windows update can often cause issues that appear to be hardware related for example, including systems not shutting down or resetting rather than shutting down. It is very seldom a BIOS issue if the system was functioning correctly before the issue arose. If you are running Windows it's quite likely another update resolved the issue, an issue likely caused by the previous update. FWIW, ASRock tend to support their desktop boards with updates far longer than most manufacturers and often even provide specialized "beta" versions per user request to enable/tweak features where available. SOCs receive very little in the way of support from intel (or AMD), once they are released and the bugs are worked out there typically aren't any more BIOS updates made for them. ------------- 
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Posted By: acoul
Date Posted: 31 May 2024 at 10:09pm
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unfortunately the issue is back again. besides the internal windows 8 ssd system, I am also testing the motherboard with an external usb/nvme with arch linux and windows 10 when the command shutdown is issued, the system instead of shutting down, keeps restarting I tried reflashing the bios but without any success on this issue I did try to change various settings on the bios without any success it is strange that this problem comes and goes randomly |
Posted By: acoul
Date Posted: 01 Jun 2024 at 10:53am
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searching further about this issue, it looks like it's not specific to this board, but it's a more general one it's probably related to USB, either bios driver sensitivity issue or a bug a way to troubleshoot may be to unplug all USB devices and locate the one that may be causing the problem |