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ARGB doesn't work on x570 Steel Legend Wifi ax

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Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
Printed Date: 29 Feb 2024 at 4:13pm
Software Version: Web Wiz Forums 12.04 -

Topic: ARGB doesn't work on x570 Steel Legend Wifi ax
Posted By: vicarage
Subject: ARGB doesn't work on x570 Steel Legend Wifi ax
Date Posted: 26 Sep 2023 at 10:32am
Board Model: x570 Steel Legend Wifi ax
BIOS Version: P5.01 (upgraded from 4.10 to see if it would fix the argb issues since it didn't say beta - the BIOS downloads page lists it as L5.01 but the BIOS itself says I'm on P5.01)
CPU:AMD Ryzen 5 5600
RAM:TEAMGROUP T-Create Expert 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory

Everything has worked well with my new PC since building it, except the onboard ARGB LEDs (on the I/O cover and M.2 heatsink) did not turn on. While still on BIOS 4.1, I first attempted to turn RGB on from the BIOS. While I turned it on in the system, no lights turned on. I then attempted to download the polychrome utility version 2.0.109. That version of polychrome would not work - I was getting the following error: "Driver cannot be loaded, re-install the program may fix the issue, if it happens again, report the problem with your system configuration as detail as possible."

I eventually downloaded the beta version 2.0.136 - that worked and I was able to open the program. The program identifies that the I/O cover and heatsink should have LEDs and I can modify the format and style but it makes no physical change to the actual lights.

I gave up and assumed that the LEDs simply didn't function so I bought an ARGB light bar. I plugged that into the ARGB header today and nothing happened so I'm assuming there is something wrong with my ARGB overall.

Because I needed to use the beta version of polychrome for that to function, I decided to flash L5.01 as I noted above; however, that made no impact on the ARGB.

Is there something I'm missing?

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