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Create Soundblaster Issues

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Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
Printed Date: 13 Jul 2024 at 5:08pm
Software Version: Web Wiz Forums 12.04 -

Topic: Create Soundblaster Issues
Posted By: 90Ninety
Subject: Create Soundblaster Issues
Date Posted: 01 Oct 2023 at 3:45am

I have always had issues with creative soundblaster , seems it needs a specific driver to work with a specific version of soundblaster

Currently having this issue with Windows 11 on a AB350 Fatility ITX (latest bios)

I have tried installing both the Win 11 and Win 10 drivers from the Asrock Board website , along with the Soundblaster Cinema 3 software. However the software fails to find the supported device . I see this is a common issue , actually had the same problem with Gigabyte boards

Interestingly the driver folder has 'SBConnect5' in its title , and the software is named SB Cinema 3 .. So something clearly not right

SBconnect is also no longer available on Windows store ..

So at a loss on how to get this working

Posted By: 90Ninety
Date Posted: 01 Oct 2023 at 4:52am
OK I figured out the problem

The 'Realtek high definition audio Driver' when installed shows as Realtek Audio device ( the HD part is missing ) . This was the clue
This driver turned out to be incompatible or just maybe only works with the Windows store version of Soundblaster ( connect )
I installed a Realtek HD driver from a different Asrock motherboard here" rel="nofollow -

This driver worked fine with the Soundblaster cinema 3 , included on the Asrock AB350 Fat1ty Gaming ITX

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