B550M PRO4 not detecting new AX210 Wifi Adapter
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=26813
Printed Date: 21 Dec 2024 at 10:10pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: B550M PRO4 not detecting new AX210 Wifi Adapter
Posted By: zr0gravity7
Subject: B550M PRO4 not detecting new AX210 Wifi Adapter
Date Posted: 12 Oct 2023 at 8:57am
I had been using my build with an Ethernet connection, but recently need to switch to wireless.
I purchased a new Intel AX210 network adapter, and slotted it into the board M2 Wifi PCIe slot. Connected the antennae, booted up, installed both Wifi and Bluetooth drivers from Intel website.
Now Bluetooth is working in Windows settings, but not Wifi.
Further, the device is not even recognized in Device Manager.
Instead, under Network adapters it shows:
- Bluetooth device (Personal Area Network)
- Realtek PCIe GbE Family Controller
Additionally, under System devices, there is one device "PCI Express Downstream Switch Port which has a warning icon, and status:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
The specified request is not a valid operation for the target device."
I don't know if this was present before attempting the installation, but I figure it might be related.
Do I need to update any additional drivers? Is there a change to be made in the BIOS?
How can I go about troubleshooting this?
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Replies:
Posted By: zr0gravity7
Date Posted: 12 Oct 2023 at 9:08am
After showing hidden devices in Device Manager, I see a new device under Network adapters:
- Microsoft Kernel Debug Network Adapter
I also found this forum which seems to describe a similar problem (I was already on Windows 11): https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/No-WiFi-after-windows-update/td-p/7446936" rel="nofollow - https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/No-WiFi-after-windows-update/td-p/7446936
Sadly the fix did not work for me.
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Posted By: eccential
Date Posted: 12 Oct 2023 at 7:25pm
I'm not saying this is the problem, but are you sure you got an AX210 and not an AX211? The xx1 models lack certain hardware and instead depend on built-in logic inside Intel SoC, so xx1 models won't work in AMD systems.
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Posted By: zr0gravity7
Date Posted: 13 Oct 2023 at 8:51am
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Yes I am sure. The vendor is somewhat reputable, and I checked the sticker on the card.
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Posted By: Lele
Date Posted: 24 Dec 2023 at 10:03pm
Hello, I have the same pronlem with the b550m pro4 and the intel ax200. For me only bluetooth is being detected and not wifi. The device manager also only show
- Bluetooth device (Personal Area Network)
- Realtek PCIe GbE Family Controller
- Microsoft Kernel Debug Network Adapter
and in the bios the adapter also is not showing up. Does somebody know why?
or do you @zrOgravity7 have found a solution how to fix the issue?
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Posted By: Lele
Date Posted: 24 Dec 2023 at 10:05pm
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I also tried it with the ax210 before but had the same issue.
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