Bluetooth just died
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=26933
Printed Date: 07 Nov 2024 at 8:12am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Bluetooth just died
Posted By: gersones
Subject: Bluetooth just died
Date Posted: 28 Oct 2023 at 4:32am
Hi.
Yesterday I was sending a few pictures from my phone to PC via BT but in the middle of the transmission BT just died (icon disappeared from the Windows taskbar).
Today, I checked on Linux and it wasn't there either.
I went back to Windows and in Device Manager there's no Bluetooth anymore but there's an item with the exclamation mark:
"Unknown USB Device (Device Descriptor Request Failed)"
I suspect it is involved but I can't be sure.
Anyone knows what it could be?
I searched a little on Google and found that it might be a FAULTY HARDWARE!
How could it had happened if it was just working?
Temperatures inside my case are not excellent but they're not bad at all.
I'm just posting it here because the BT is integrated to my ASRock B550 Taichi.
Regards
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Replies:
Posted By: gersones
Date Posted: 28 Oct 2023 at 6:28am
For those who happen to face the same issue, I hope this helps you:
You'll find some attempts to fix this in Google/Youtube but none will work (maybe I just didn't find the right answer).
The steps I did that solved it:
1. In Windows Device Manager, uninstall the problematic USB device/driver;
2. Uninstall the BT drivers;
3. Restart and go into BIOS/Setup;
4. Find where you enable/disable onboard components and disable BT (I disabled the main wireless controller, so I disabled BT and WiFi);
5. Let the computer boots Windows normally then reboot again;
6. Go into BIOS/Setup and re-enable BT;
7. Boot into Windows and reinstall BT drivers;
8. If the it doesn't appear in Device Manager, reboot;
9. Check if the BT appears in Device Manager (but you'll know it came back when you see the BT icon in the taskbar).
The headaches are gone.
Regards
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Posted By: Thoth33
Date Posted: 11 Aug 2024 at 12:42pm
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I made an account just to thank you for this. Your steps worked. I followed them exactly, but i think turning the device on and off in bios may have been all that was necessary. Still, doing so would not have otherwise occurred to me. Thank you very much.
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Posted By: gersones
Date Posted: 12 Aug 2024 at 7:09am
Posted By: Ninetailfox21
Date Posted: 24 Sep 2024 at 9:28am
I Too made an account just to Give thanks to the many headaches ive had trying to resolve this
Thankyou Username: "gersones" (2nd post from the very top)
I had to research how to get into bios. but the steps solved my situation in one attempt with Easee... with no I.T. Skills... and following the steps. it took me less than 15minutes.
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