Intel Motherboards - Error: Problem related to memory

Error: Problem related to memory

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2864
Printed Date: 23 Jan 2025 at 9:55pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Error: Problem related to memory

Posted By: DJViking
Subject: Error: Problem related to memory
Date Posted: 18 Jun 2016 at 10:59pm

I have assembled a new PC on the ASRock Fatal1ty X99X Killer/3.1

Booting up the PC for the first time the onboard display showed first 19 then b6

I assembled with the Intel i7-6850K CPU and G.skill 32GB 3600MHz DDR4 (4*8GB).

I placed the memory in A1, B1, C1 and D1 according to the manual.

I even tried to remove the modules in C1 and D1, but still the same error is shown.

01 - 54

(except 0d),

5A- 60

Problem related to memory. Please re-install the CPU and

memory then clear CMOS. If the problem still exists, please

install only one memory module or try using other memory

modules.

Problem related to memory. Please re-install the CPU and

memory. If the problem still exists, please install only one

memory module or try using other memory modules.

Replies:

Posted By: Xaltar
Date Posted: 18 Jun 2016 at 11:03pm

Is your BIOS up to date? The new Broadwell-E CPUs require BIOS version 3.0 or later.

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Posted By: DJViking
Date Posted: 18 Jun 2016 at 11:27pm

Could that be the reason? I haven't updated the BIOS. Unless the MB has the newest BIOS from retailer I am probably on stock P1.00

I was kinda hoping I could boot into the BIOS to update it to support Broadwell-E.

If the problem was that the BIOS didn't support the CPU shouldn't I get a different error message?

Posted By: Xaltar
Date Posted: 18 Jun 2016 at 11:48pm

The memory controller on the CPU is different compared to Haswell-E so yes it is most likley the cause. There isn't an error code for "Unsupported CPU" so there likely wouldn't be a CPU specific code given the new CPUs are pin compatible to Haswell-E.

Your options are:

1. Take the board back to the retailer (assuming a physical store) or a Tech company and get them to flash the BIOS for you.

2. Borrow a Haswell-E CPU from a friend and flash to the latest version.

3. Order a preflashed BIOS chip from http://www.asrock.com/support/index.asp?cat=RMA" rel="nofollow - ASRock directly and install it.

Your DR. Debug codes are in line with other users that did not have a supporting BIOS so I am fairly certain that is the issue. Sadly ASRock does not have an implementation that allows you to flash the BIOS without a supported CPU so the options listed above are your only real choices.

Good luck and let us know how it goes Thumbs Up

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Posted By: DJViking
Date Posted: 18 Jun 2016 at 11:54pm

I think I have to go for option 3 and purchase a BIOS chip from ASRock.

It doesn't seem like they ship to Europa. That link was for USA support/RMA.

Edit: I have just sent an email to ASRock. Hope they can comply with a BIOS chip.