ASRock Extreme4/3.1 with i7-6800k, won't post
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2899
Printed Date: 24 Jan 2025 at 2:22am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock Extreme4/3.1 with i7-6800k, won't post
Posted By: kariomart
Subject: ASRock Extreme4/3.1 with i7-6800k, won't post
Date Posted: 23 Jun 2016 at 4:13am
First time builder here and not sure what else to do. I put this machine together and am getting no video signal. Things I've tried:
Other Parts: Cooler Master Hyper D92 64 GB (8x8) Crucial Ballistix Sport LT - compatible with mobo according to Crucial site Samsung 850 EVO 500 GB Toshiba 3TB 7200 MSI GeForce GTX 1080 Fractal Design Define S ATX mid tower case The case fan runs, as well as the cpu fan and gpu fan. There is also a red light on the mobo when running. I know that this board requires an update for the new 6800k chip, but right now I'm getting no video signal and therefore couldn't install it. Any help would be greatly appreciated! Photos: http://imgur.com/azqpZHJ" rel="nofollow - http://imgur.com/azqpZHJ http://imgur.com/p1HKtkn" rel="nofollow - http://imgur.com/p1HKtkn http://imgur.com/KapRY4Q" rel="nofollow - http://imgur.com/KapRY4Q |
Replies:
Posted By: QuickSaveF5
Date Posted: 23 Jun 2016 at 6:42am
| From the pictures you posted, it looks like you forgot to plug in your 8 pin cpu plug. Its right above the blue heatsink that says X99. Hope this helps. |
Posted By: kariomart
Date Posted: 23 Jun 2016 at 6:54am
| Hey thanks for the reply. I forgot to mention that after these pics were taken I did plug in the cpu power 8 pin connector and still no video. Though after plugging it in was when the bios red light started appearing |
Posted By: QuickSaveF5
Date Posted: 23 Jun 2016 at 7:01am
| Is the red light flashing a code that you can reference in the manual? |
Posted By: kariomart
Date Posted: 23 Jun 2016 at 7:04am
| It's just solid red, no beeps but I don't have an external speaker attached |
Posted By: parsec
Date Posted: 23 Jun 2016 at 10:30am
(Sigh, I hate it when Intel releases their HEDT processor update for use with the previous generation chipset board. In this case, that's Broadwell-E in an X99 board. Before this, it was Ivy Bridge-E in X79 boards. We'll be seeing posts like this for months to come...  )Without the Broadwell-E compatible UEFI update, your PC will not POST, and therefore no way to install the UEFI update with the tool in the UEFI. Don't bother diagnosing your hardware anymore, the appropriate UEFI version is the problem, period. Your board requires at least UEFI version 3.00 for Broadwell-E support: http://www.asrock.com/mb/Intel/X99%20Extreme43.1/?cat=Download&os=BIOS" rel="nofollow - http://www.asrock.com/mb/Intel/X99%20Extreme43.1/?cat=Download&os=BIOS The UEFI version shipped with your board can be found printed on a sticker on the UEFI chip. The UEFI chips (two) can be found at the bottom, right hand side of the board. Processor UEFI support can be found here: http://www.asrock.com/mb/Intel/X99%20Extreme43.1/?cat=CPU" rel="nofollow - http://www.asrock.com/mb/Intel/X99%20Extreme43.1/?cat=CPU Your choice of PC hardware for a first build was very unlucky. This situation is rare hardware-wise, and many people do not realize they must update the UEFI version before a Broadwell-E processor can be used. Intel has still not provided a way around this situation. Your options: Somehow get a Haswell-E processor to use in your board to perform the UEFI update. Replace the UEFI chips with ones that have the appropriate version in them. You can do that in two ways. One is to purchase them directly from ASRock, using this link to begin the process: http://www.asrock.com/support/index.asp?cat=RMA" rel="nofollow - http://www.asrock.com/support/index.asp?cat=RMA Another is to purchase the UEFI chip with the correct UEFI version in them from sellers on eBay. I cannot advocate one of these sources over another, so that is the most I can tell you about that method. I'm sorry but that is all you can do. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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kariomart wrote:Posted By: kariomart
Date Posted: 23 Jun 2016 at 10:36am
| Thank you so much for this!!! I've been searching for a while and just a few minutes ago saw your reply of this on another post with the exact same problem. I'm going to purchase the chips from ASRock and will report back. |
Posted By: kariomart
Date Posted: 29 Jun 2016 at 12:02am
| This was exactly the solution, thanks again! I replaced both the the BIOS and the backup chip and the machine posted. It's also worth nothing that it required a 1080p monitor to get an image, as I still didn't get a video signal with a 4K monitor. For anyone else with the same problem, I recommend ebay over ASRock directly, since ASRock's only method of payment is a personal check. |