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Turns off sometimes, no power to fans/peripherals.

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Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
Printed Date: 03 Dec 2023 at 11:33am
Software Version: Web Wiz Forums 12.04 -

Topic: Turns off sometimes, no power to fans/peripherals.
Posted By: covertskippy55
Subject: Turns off sometimes, no power to fans/peripherals.
Date Posted: 23 Jun 2015 at 10:24am
Hello everyone I recently built a new pc using the asrock z97 killer fatality board, however my PC would sometimes turn off automatically and refuse to turn back on. Power light would be on but the rear/front fan and the cpu fan wont be on(things powered via the motherboard). No BIOS screen and no peripheral lights.

The first time this happened was roughly a week after I built the PC. I took everything apart reapplied thermal paste and slowly plugged in the various pieces. Unfortunately it seems random when the PC would start. Sometimes It would do it when only one of the RAM sticks are on sometimes while both were on. Sometimes it wouldnt turn on with the graphics card, while otherwise it does. Eventually It worked with all the components on. Because this board is smaller it only used I believe 7 of the 9 standoffs the case comes with, but all 7 of those are in and tightened and screwed properly.

The second time it happened I took out everything except the cpu and cooler and unplugged everything except the 24 pin atx power, at which point the power supply made a rhythmic clicking noise, which apparently is the voltage regulator? After various things were removed( never the CPU and cooler) and re-added It is now working again, but I have no doubt this will happen again because I cant imagine anything I did fixed anything. I do have parts from my older PC but the motherboard wont work with the i7 I have. I think the issue might be with my motherboard.

I also have two extra fans which are antec 3 speed fans which I salvaged from my old PC. Cant imagine theyd affect anything but more info the better. There are no BSOD or anything of the like, the temps are pretty good as well. I had the CPU overclocked to 4.5 at around 1.243 volts and while synthetic tests were hitting mid 90s as max temp I never go above mid 70s max while normal day to day use( gaming, and browsing). Its also summer where I live so ambient is slightly higher. I have removed the overclock for the moment just to be safe. I feel like I shouldn't run the PC as is but I have no choice. I should mention I also dont have external speakers so I cant listen to the POST beeps. This is an extremely difficult problem to diagnose as well since, I cant reproduce it, I have to wait for it to happen again(fingers crossed it wont). If it happens again I will probably RMA the board.

the following is my full parts list." rel="nofollow - PCPartPicker part list /" rel="nofollow - Price breakdown by merchant

CPU:" rel="nofollow - Intel Core i7-4790K 4.0GHz Quad-Core Processor (Purchased For $330.00)
CPU Cooler:" rel="nofollow - Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler (Purchased For $31.00)
Motherboard:" rel="nofollow - ASRock Fatal1ty Z97 Killer ATX LGA1150 Motherboard (Purchased For $107.00)
Memory:" rel="nofollow - G.Skill Ripjaws X Series 16GB (2 x 8GB) DDR3-1866 Memory (Purchased For $95.99)
Storage:" rel="nofollow - OCZ ARC 100 240GB 2.5" Solid State Drive (Purchased For $69.99)
Storage:" rel="nofollow - Western Digital Red 4TB 3.5" 5900RPM Internal Hard Drive ($139.00)
Video Card:" rel="nofollow - EVGA GeForce GTX 980 Ti 6GB Superclocked+ ACX 2.0+ Video Card ($679.99 @ NCIX US)
Case:" rel="nofollow - Fractal Design Define R4 w/Window (Black Pearl) ATX Mid Tower Case (Purchased For $103.99)
Power Supply:" rel="nofollow - Corsair 750W 80+ Platinum Certified Fully-Modular ATX Power Supply (Purchased For $99.99)
Monitor:" rel="nofollow - QNIX QX2710 Matte 60Hz 27.0" Monitor ($285.00)
Other: ADATA Value-Driven S102 Pro Effortless Upgrade 16GB USB 3.0 Flash Drive (Gray) Model AS102P-16G-RGY (Purchased For $10.99)
Other: Rosewill RTK-002 Anti-Static Wrist Strap Components Black, Yellow (Purchased For $7.00)
Other: DIsplayport to DVI active adaptor ($125.00)
Total: $2084.94
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-06-22 22:23 EDT-0400

Ignore the 980ti, atm im using a gtx 560ti.

any help with this would be greatly appreciated.

Posted By: Xaltar
Date Posted: 23 Jun 2015 at 11:48am
The first thing I would try in your situation given that you have already tried bare bones booting is another PSU. The symptoms you describe sound like they could be power related. The board will shut itself down if the power is low/high or fluctuating outside of safe parameters. 

The PSU you purchased is a good one by all the reviews I found on it but no unit is 100% guarantied not to be defective. 

Welcome to the forums Smile 

Posted By: covertskippy55
Date Posted: 23 Jun 2015 at 11:52am
Thanks, and good idea. The only reason I haven't done that so far is because it is a plat 80+ rated and had very nice reviews, but hey anything can have defects no matter how well its made. Its just annoying because I basically have to wait for a crash before knowing if it was fixed. Also of note are the two antec fans I have are connected via molex so not through the motherboard, and those will continue to run, just something to keep in mind.

Posted By: Xaltar
Date Posted: 23 Jun 2015 at 12:09pm
The PSU connected fans still running would make sense in a situation where the motherboard cut power to protect the system Wink

Another thing to consider is bad power from the wall, I had similar problems one year when it was a particularly toasty summer (42c+) and I started getting random shutdowns and BSODs completely at random. After trying 3 different PSUs, and a new motherboard we received a notice from the power company that they were going to be performing an upgrade to our local power transformer due to all the fluctuation caused by the excessive load from air conditioning units in our area. It turned out that we had been experiencing voltage fluctuations at the wall. After they fixed the power I reinstalled all my original parts and everything worked flawlessly again. Luckily the additional components I bought to test were within the return window still.

Just something worth looking into if the problems are erratic. Most PSUs have solid voltage correction but it can only do so much. 

Posted By: covertskippy55
Date Posted: 23 Jun 2015 at 12:12pm
Hmm, good thinking, I wonder if there is a way to find out, I could call the power company I suppose. I do live in an apartment complex with AC so it could be a possibility.

Posted By: Xaltar
Date Posted: 23 Jun 2015 at 12:24pm
The best way to check is to buy a power meter that connects to the wall socket. It will tell you if there are fluctuations as well as how many watts your system draws under different loads Wink

Posted By: parsec
Date Posted: 23 Jun 2015 at 1:48pm
Power problems from the electric utility are very rare in the USA. If the problem was caused by a reduced AC voltage, that would more likely be caused by inadequate wiring in the building. You would also see the lights dimming in your apartment if the AC voltage was low. Other electric devices like a TV or stereo would also be affected by low AC voltage, more so than a PC could be.

PSUs like that Corsair can be used world wide, as they automatically adjust themselves to work with the AC voltages used in various countries. My Seasonic PSUs are the same type of design, AC input voltage can be between 100V (Japan) and 240V (Europe). The AC voltage standard is 120V in the USA, and since the PSU is fine down to 100V and a bit less, the voltage variation would need to be quite large, and of the kind referred to as a "brown out", which would affect large areas. Or if just in your building, it would be obvious that the lights were dimming in both cases.

Regardless, I agree either the PSU is the problem, or something else is causing the PSU to be acting unusual, and its protection circuits are activating. The rhythmic clicking sound you mentioned is not from a voltage regulation circuit, but from a relay that is "chattering" as it is opening and closing rapidly for some reason. That sound is a clue, and so is the fans on the molex connectors still running when the board is apparently shutdown.

If the board shut off the PSU the fans on the molex cable would also be off, but they were still running. That would seem to indicate the PSU sensed a fault like a short circuit in one of the power rails in a cable connected to the board. My Seasonic PSUs have protection circuits that the manual states will only shut off power on the cable(s) where a fault is detected. That seems to be what is happening with your PC.

Power/PSU problems can be tricky, and I would not rule out a defective PSU yet. You mentioned the number of standoffs used by the new board is different than your previous board, in your first post. Standoff patterns are different for different boards, any chance one of the extra ones (9 - 7 = 2) are shorting the board to the PC case, which is also the ground connection?

I would start looking for any potential short circuits from standoffs, or any wires being pinched between parts, or bare wires or the metal on connectors being exposed and touching or barely touching something else. Trying a different PSU is still a good idea, but if the symptoms are the same or worse, then it seems like there is a short circuit between the board and the case.

Posted By: Xaltar
Date Posted: 23 Jun 2015 at 2:30pm
Quote PSUs like that Corsair can be used world wide, as they automatically adjust themselves to work with the AC voltages used in various countries. My Seasonic PSUs are the same type of design, AC input voltage can be between 100V (Japan) and 240V (Europe). The AC voltage standard is 120V in the USA, and since the PSU is fine down to 100V and a bit less, the voltage variation would need to be quite large, and of the kind referred to as a "brown out", which would affect large areas. Or if just in your building, it would be obvious that the lights were dimming in both cases.

From my understanding about auto switching power supplies this is not quite the case. The power supply will have, for lack of a better word, presets or modes and it will automatically switch between 200v +/- 20% and 100v +/- 20% depending on the input provided. Problems occur when the power is outside of that 20% (I use 20% for example purposes but the actual percentage varies) voltage correction, falling either between the operation modes or over the highest one. The largest problems occur when the power is under the threshold as this causes the PSU to draw more amps to compensate, more amps = more heat and higher risk of damaging components. Most auto switching PSUs damage prevention circuits are designed to shut off on a thermal basis to prevent this kind of damage.

Another problem even the best regulated PSUs will struggle with is rapid fluctuation, it does not need to be much, even 20v - 30v on a 220v/240v line or 5v - 10v on a 100/110v line and it can trigger safety circuits. 

Apartments are infamous for fluctuating power and if you are using energy saver/florescent bulbs it can be all but impossible to perceive. A television utilizes lower voltages (CRT or LCD) via step down transformers that are a lot less regulated and sensitive than those found in PSUs. I have been able to turn on my TV and have it function normally even with a 60v power drop from the AC where my PC simply would not power on. 

I have a fairly unique perspective on power having worked in Africa with unreliable AC Wink

Posted By: covertskippy55
Date Posted: 23 Jun 2015 at 8:55pm
Ok, I have preemptively replaced the power supply with my old 650watt one, and I'll probably start the RMA proccess. Last night when i turned off the PC it was doing the clicks again, with the new(old) power supply its at least not doing that.

Posted By: Xaltar
Date Posted: 23 Jun 2015 at 9:31pm
Hopefully that resolves the issue. The ticking should not be happening as Parsec said. Be sure you check additionally for any shorts as well before you begin the RMA, I have often seen PCs come into my shop with standoffs in the wrong place or a loose screw floating about under the motherboard shorting components as mentioned above. 

Best of luck to you Big smile

Posted By: covertskippy55
Date Posted: 25 Jun 2015 at 4:35am
Ok I'm back, now I'm no longer getting full crashes but my PC completely locks up except for the mouse which just turns into a loading circle. This has happened twice today. I've cleared the CMOS after the second time and I guess if it happens again I'll request an express RMA. The freezes happen fairly randomly, for ex not when I'm gaming but once when a web browser tab was refreshed and again when launching GPU-Z.

Posted By: Xaltar
Date Posted: 25 Jun 2015 at 12:38pm
Could you check your system event logs? Any issues that result in freezing/hanging should be found there. 

Control Panel>Administrative Tools>Event Viewer>Windows Logs>System

There are numerous things that can cause this problem, most notably drivers. It is possible that with your previous power off problems some of you drivers or your OS may have been corrupted.

Posted By: covertskippy55
Date Posted: 25 Jun 2015 at 7:40pm
I have been doing this but unfortunately the events that appear are irrelevant except for even id 41 which is just corresponding to the unexpected shutdown.

Posted By: Xaltar
Date Posted: 25 Jun 2015 at 8:54pm
Damn, thats a pity. I was hoping it was being caused by some kind of conflict or driver error. I had endless problems with "driver recovered" errors (TDR) which would cause anything from screen freezing to BSODs. In my case it turned out to be video drivers. After cleaning them out completely and reinstalling the latest ones my problem went away.

Good luck with the RMAs, sadly it seems the damaged power supply may have taken the board with it....

Posted By: covertskippy55
Date Posted: 26 Jun 2015 at 6:36am
Hmm it seems to be an issue with windows 8.1 and/or drivers. The" rel="nofollow - following post describes my symptoms perfectly. I dont really want to reinstall windows so ill just have to make sure I dont let my pc idle, which shouldnt be too difficult since i have no issue shutting the pc down. Thanks for the help anyways

Posted By: covertskippy55
Date Posted: 05 Jul 2015 at 11:25pm
Well I hate to bump this old post but the original issue of no display/peripherals happened again. Newegg requires me to ship the product first to them, it could be weeks before I get the replacement, I have emailed asrock for support and asking if they could ship a replacement first and charge me temporarily, lets see what they say. This is my first experience with asrock motherboards too

Posted By: Xaltar
Date Posted: 05 Jul 2015 at 11:39pm
I am sorry to hear that Unhappy

Good luck with the RMA, lets hope it works out this time. Though I have to say, 2 bad boards in a row is pretty unlikely. It may be worth checking the other components.

Posted By: covertskippy55
Date Posted: 05 Jul 2015 at 11:47pm
Well I didnt actually do an RMA last time, since it hasn't happened until today, so its still the first board. I also noticed the red bios light doesnt turn on either, I seem to be able to reproduce the issue as well by repeatedly shutting down and starting the PC. "Fixing" the issue is as simple as plugging in the fan header to a different one as long as its not the one it was plugged into when it happened. Very bizarre. Welp and newegg is refusing to do an RMA without the original UPC barcode which I had to send in to asrock for the rebate. Lets hope asrock helps me out

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