Intel Motherboards - Constant rebooting after replacing CPU with 13700K

Print Page | Close Window

Constant rebooting after replacing CPU with 13700K

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=29532
Printed Date: 28 May 2024 at 12:21am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Constant rebooting after replacing CPU with 13700K

Posted By: lodo
Subject: Constant rebooting after replacing CPU with 13700K
Date Posted: 16 Feb 2024 at 3:16pm

There was this configuration:
Asrock Z790 PG Riptide (BIOS 10.01, 11.07, 12.05)
Intel i5-13600KF
Palit RTX 4070 Ti GameRock Classic (NED4070T019K9-1046G)
Thermaltake PF3 850W PSU
Everything worked great.

After changing the processor to Intel i7-13700K
After logging into Windows, the computer reboots in less than a minute.
The effect is permanent.
It works in safe mode. Uninstalled the nVidia graphics driver - everything works, before installing the nVidia driver (tried several different versions)

I tried to install a clean Windows 11. Before installing with the nVidia driver, everything worked fine.
The processor passes tests in OCCT.
As soon as I install the nVidia graphics driver (or Windows downloads it itself), after 5-30 seconds the computer reboots.

I tried resetting the settings in the BIOS, disabling IGPU - no result.

Minidump has the following errors:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffda072afd8050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8077adef600, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffda072afd8050
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

As a result, I returned the i5-13600KF back, everything works with it. Apparently there is some kind of conflict with IGPU.

With another 13700K processor, same thing.
What else can we try?

Replies:

Posted By: lodo
Date Posted: 25 Feb 2024 at 10:37pm

Temporarily installed i7-13700KF. There is no such problem with him. All tests pass.
Apparently there is some kind of incompatibility between the Palit RTX 4070 Ti and the integrated video i7-13700K.

Posted By: Xaltar
Date Posted: 25 Feb 2024 at 11:10pm

Open a support ticket with ASRock:
https://tw.asrock.com/events/tsd.asp

Include a link to this forum thread. They should be able to help you.

Good luck

-------------

Posted By: lodo
Date Posted: 17 Mar 2024 at 4:05pm

I installed i5-14600K - the problem repeated itself.
In BIOS in Advanced Chipset\Configuration:
installed PCIE1 Link Speed ?�[Auto] - freezes and reboots
installed PCIE1 Link Speed ?�[Gen1] - works
installed PCIE1 Link Speed ?�[Gen2] - works
installed PCIE1 Link Speed ?�[Gen3] - works
installed PCIE1 Link Speed ?�[Gen4] - works

Installed i7-13700K - the problem repeated:
installed PCIE1 Link Speed ?�[Auto] - freezes and reboots
installed PCIE1 Link Speed ?�[Gen1] - works
installed PCIE1 Link Speed ?�[Gen2] - freezes and reboots
installed PCIE1 Link Speed ?�[Gen3] - freezes and reboots
installed PCIE1 Link Speed ?�[Gen4] - freezes and reboots

I installed a simpler video card - Palit RTX 4060Ti JETSTREAM 16GB (NE6406T019T1-1061J).
Everything works with it, PCIE1 Link Speed ?�[Auto], and [Gen4] (Only this video card is PCIE x8, not x16 like mine)

I installed my video card in another PC with this config:
Asrock Z690M PG Riptide/D5
Intel i7-13700K
Everything works, tests pass.

Posted By: lodo
Date Posted: 17 Mar 2024 at 4:07pm

Opened a support ticket.
Advised
Regarding your question, please roll back the BIOS to 11.07 to see if the same problem will occur.
Please also try:
1. Please install only one RAM to B2 slot.
2. Please load the BIOS to default by referring to page. 26tp clear CMOS.
https://download.asrock.com/Manual/Z790%20PG%20Riptide.pdf" rel="nofollow - https://download.asrock.com/Manual/Z790%20PG%20Riptide.pdf
3. Please clean install the Windows 11 and try to see if the problem can be fixed.

It did not help.

Posted By: Xaltar
Date Posted: 17 Mar 2024 at 4:14pm

It's been a while since I opened a support ticket but I believe you can reply to
the email that was sent to you with suggestions to try. Let them know it didn't
work and they will work with you to find a solution. Only the confirmation email
is automated, responses to your ticket are actual people so you can reply.

-------------