DDR4 Ram not read by new ASRock Mobo
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2958
Printed Date: 20 Jul 2025 at 12:57am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: DDR4 Ram not read by new ASRock Mobo
Posted By: noobquestions123
Subject: DDR4 Ram not read by new ASRock Mobo
Date Posted: 30 Jun 2016 at 10:25pm
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I built a computer last weekend using a seasonic atx550, https://www.amazon.com/gp/product/B010T6CWI2/ref=od_aui_detailpages00?ie=UTF8&psc=1" rel="nofollow - Intel Boxed Core I5-6500 FC-LGA14C 3.20 Ghz 6 M Processor Cache 4 LGA 1151 (BX80662I56500)
, http://https://www.amazon.com/gp/product/B0148DIC1S/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1" rel="nofollow - an ASROCK H170M Pro4 motherboard , Intel HD Graphics
530, and Kingston HyperX FURY Black 16GB Kit (2x8GB) 2133MHz DDR4
Non-ECC CL14 DIMM . I installed Windows 10 Pro using an external cd/rom drive, and installed all
drivers supplied by the AsRock installation cd-rom that came in the box.. This is my case,
if it matters - https://www.amazon.com/gp/product/B00VRKVT34/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1" rel="nofollow - https://www.amazon.com/gp/product/B00VRKVT34/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1 The computer won't boot with 2 sticks of RAM loaded in the computer. The computer only boots with 1 stick, in the first pci slot. I tried inputting 1 chip into another slot besides the first and my computer did not boot up. I've tested dual sticks in 1+3, 2+4 as well as single sticks in 1, 2, 3, 4. The computer will not boot. It will only boot with 1 stick, and that 1 stick only functions in slot 1. By not booting, I mean that the computer turns on (fans on, leds on) but the monitor stays black. With memory in slot 1 only, it boots right up showing the Asrock boot screen followed by Win10 login screen. Any ideas on where to start? |
Replies:
Posted By: hugga
Date Posted: 01 Aug 2016 at 9:08pm
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What BIOS version do you have? Each BIOS update includes better support for newer RAM modules, you might find you have to upgrade the BIOS to suit the sticks you have. The latest is now v2.20, but I'd suggest contacting ASRock support first for their advice. Before you do, check the sticks you have are on the memory support list. http://www.asrock.com/mb/Intel/H170M%20Pro4/?cat=Memory%20%20" rel="nofollow - http://www.asrock.com/mb/Intel/H170M%20Pro4/?cat=Memory They might just say "too bad" if not on the list. |