Z77 extreme 6 USB 3.0 Intel ports not working
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=3028
Printed Date: 19 Jul 2025 at 10:56am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z77 extreme 6 USB 3.0 Intel ports not working
Posted By: commanderdonut
Subject: Z77 extreme 6 USB 3.0 Intel ports not working
Date Posted: 13 Jul 2016 at 1:10am
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So yesterday i decided it was time to reformat my computer (it had been a few years since I installed windows last). I'm running windows 7 on these specs CPU - i7-2600K @ 4.4ghz GPU - EVGA GTX 560 Ti 448 Cores Classified MOBO - ASRock Z77 Extreme6 STORAGE - Mushkin Enhanced Chronos 120GB SSD + 8.5tb HDD RAM - CORSAIR Vengeance 8GB DDR3 1600 Timing:8-8-8-24 Cas Latency:8 I installed most of the drivers from this http://www.asrock.com/mb/Intel/Z77%20Extreme6/?cat=Download&os=Win764" rel="nofollow - page and to be more specific i installed the following INF driver ver:9.3.0.1019 Realtek high definition audio driver ver:6559 Broadcom Lan driver ver:14.8.4.1 Etron USB 3.0 driver ver:0.109_0220 Intel USB 3.0 driver ver:1.0.4.220 Intel Management Engine driver ver:8.1.2.1318 VGA driver ver:15.28.6.64.2857 And now my USB 3.0 ports are not working (note the Etron USB 3.0 ports work fine just not the 2 rear intel ports, or the 2 front panel ports that supposedly run of the same chipset) At first I thought i just had to run windows updates for the remainder of the night since my install disc is very old. I have installed all the windows updates that windows update could find and still my 3.0 ports are not working. I then assumed maybe i needed to install the intel drivers that i had not installed, but i didn't want to unnecessarily install drivers that i was not going to use. After doing some research and discovering what the Rapid start, Rapid connect, and Rapid storage drivers do I saw no reason/correlation between my issue and what these drivers are built for. (am i wrong and need to install these for the intel USB 3.0 ports to work properly?) Then my next assumption was maybe the drivers i installed before doing my windows update didn't install correctly because of a missing windows update or something. So i reinstalled all the intel (and the Etron just for the heck of it) drivers to see if this would fix my issue; it did not. My USB 3.0 ports where all working fine before i reformatted, and everything i'm reading online about this issue is people having issues with the Etron ports and not the intel ports; or their issue with the intel ports is due to a loose connection from the front panel to the mobo but their back ports still work, mine do not. does anyone have any idea what might be going wrong here, or how to help me get my ports back up and running. i have a strong feeling its a driver issue because all the hardware was working fine yesterday before the reformat; also for the record i checked the USB settings in the bios and everything is enabled so that shouldn't be the issue.
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Replies:
Posted By: parsec
Date Posted: 13 Jul 2016 at 11:33am
Windows 7 does not have a built in USB 3.0 driver that is automatically installed. Windows 7 does have USB 2.0 drivers that are automatically installed (when is the last time, if ever, that we installed a USB 2.0 driver?), and has an AHCI driver (msahci) that is automatically installed if the SATA mode is set to AHCI, for example. Your board's download page has a specific Intel USB 3.0 driver in the Windows 7 section: http://www.asrock.com/mb/Intel/Z77%20Extreme6/?cat=Download&os=Win764" rel="nofollow - http://www.asrock.com/mb/Intel/Z77%20Extreme6/?cat=Download&os=Win764 Windows 7 will install drivers it does not have built in, if Windows Update is configured to allow that. It seems that you do not have Windows Update configured for automatic driver installation and update. You said you installed all the Intel drivers, and the Etron driver. What does not make sense is it seems you did not install the Etron USB 3.0 driver yourself, yet it was installed apparently.  Have you checked Device Manager, the Universal Serial Bus controllers entries? Specifically, the Intel USB 3.0 Host Controller? If you have that driver installed, their might be an error code if the Intel USB 3.0 ports are not working. Did you run the INF driver ver:9.3.0.1019 installation program? That is essential since it installs files that identify the Intel hardware that exists on your board. Without running that, the other Intel driver installation programs may not be able to identify correctly what Intel hardware it is trying to install a driver for. If you ever saw all the drivers that Windows includes in an installation for hardware that you will never or likely never have connected to your board, you would be shocked. That includes LSI SCSI and SAS drivers, AMD SATA drivers (on an Intel board!), and SATA and RAID drivers for NVIDIA, VIA, and SiS chipsets that are not even manufactured anymore, much less included on your board. My point is, worrying about installing a few extra drivers is the proverbial drop in a bucket. Download the sysinternals suite from Microsoft, unzip it, and run the Autoruns64 program. Click on the Drivers tab to see all the drivers that exist in your Windows installation. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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commanderdonut wrote:Posted By: commanderdonut
Date Posted: 14 Jul 2016 at 2:06am
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I'm aware windows doesn't have a USB 3.0 driver i was running windows updates after i installed all those drivers because i needed to (due to an old windows install disc [before SP1]), and i thought that maybe if i let it update and reinstalled the USB 3.0 drivers they would work. I thought this because they were not working and i figured maybe the driver needed an updated .NET framework to utilize the instillation properly; I know that shouldn't be the issue and it was a shot in the dark, but i figured worth a try, and yea that didn't work (as expected) I in fact did installed the INF driver, and i installed it first; in fact the drivers that i listed in my post were installed in that very order. I forgot to mention it in my initial post but yes i have checked device manager and there are no errors for anything; I also tried to update the Intel USB 3.0 Host Controller driver through device manager but it tells me that it is currently up to date so that hasn't helped. and regardless of me installing extra drivers the drivers that i didn't install won't fix my problem, as far as i can none of them have anything to do with USB 3.0 and when i did all of this years ago i never installed those drivers and my 3.0 ports worked fine, i'm leaning towards thinking the new updated driver on the ASRock webpage is the problem, because i installed the older version off the disc that came with my mobo (which i saved but have misplaced [still looking for it]) and it all worked fine when i first built this build. unfortunately ASRock doesn't list the older versions of the drivers so i can't download the older version that came on the disc with my mobo, and i'm still looking for it. I know the new version of the driver should work, but as of right now i'm thinking that the new version is meant to work with a new BIOS ver and not the one that shipped on my board. and right now i think flashing my BIOS is the only thing i can do; unless you or someone else has any other ideas as to why it's not working. Also i don't see a file on the ASRock webpage for me to download to flash my BIOS, so i'm stuck right now not knowing what to do
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Posted By: parsec
Date Posted: 14 Jul 2016 at 2:40am
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So I assume you have the 2.80 BIOS version is the one you have in your board? http://www.asrock.com/mb/Intel/Z77%20Extreme6/?cat=Download&os=BIOS" rel="nofollow - http://www.asrock.com/mb/Intel/Z77%20Extreme6/?cat=Download&os=BIOS There is also a version in the Beta Zone, although I doubt it would make a difference: http://www.asrock.com/mb/Intel/Z77%20Extreme6/?cat=Beta" rel="nofollow - http://www.asrock.com/mb/Intel/Z77%20Extreme6/?cat=Beta Otherwise, I don't understand why you don't have a BIOS update. I must say that we aren't seeing any other issues with the USB 3.0 ports on the Z77 Extreme6 board reported in this forum. So this is not a common situation. The endless Windows 7 updates, and Service Packs, is a big reason I've left Windows 7 behind. Who knows if one of the updates is needed, but again, we aren't seeing any issues with USB 3.0 and your board. My Z77 Extreme4 board, that has the same Intel USB 3.0 support in the Z77 chipset, works fine. But I'm using Windows 10. Have you tried any of the USB options in the BIOS? ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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