X99E-itx/ac bricked bios
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=3383
Printed Date: 28 Sep 2024 at 12:38am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X99E-itx/ac bricked bios
Posted By: vmali
Subject: X99E-itx/ac bricked bios
Date Posted: 06 Sep 2016 at 8:12pm
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Replies:
Posted By: Xaltar
Date Posted: 06 Sep 2016 at 8:16pm
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Try clearing CMOS before updating. Also make sure that the flash drive is blank aside from the BIOS update. If that still does not work try a different flash drive. I have an old 4gb flash drive that I use for BIOS updates because it always works. ------------- 
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Posted By: vmali
Date Posted: 06 Sep 2016 at 8:24pm
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Also make sure that the flash drive is blank aside from the BIOS update - Done That. I will try a couple other usb sticks - pending. I will get back to you with the results. Thanks in advance. |
Posted By: parsec
Date Posted: 06 Sep 2016 at 10:28pm
When using Internet Flash, it is recommended to put a USB flash drive into a USB 2.0 port on the board's IO panel, which will cause the UEFI/BIOS file to be written to the USB flash drive. That helps when the Internet Flash has a problem, and the board can recover with the UEFI file on the USB flash drive. If you are unable to flash to any UEFI version, it is possible to replace the UEFI/BIOS chip. The chip can be removed (carefully!) as it is not soldered to the board. You can get a chip with a UEFI version already on it from places like eBay, or directly from ASRock: http://www.asrock.com/support/index.asp?cat=RMA" rel="nofollow - http://www.asrock.com/support/index.asp?cat=RMA An unrelated but important detail, you currently are using a Haswell-E processor (correct?) but are updating to a Broadwell-E compatible UEFI version. That's Ok to do, but you must also update the Intel Management Engine (IME) software before or after the UEFI update. We don't know what version of Windows you use, but use the IME version found on the Windows 10 64bit download page for your board. That is the Intel Management Engine driver ver:11.0.0.1158: http://www.asrock.com/mb/Intel/X99E-ITXac/?cat=Download&os=Win1064" rel="nofollow - http://www.asrock.com/mb/Intel/X99E-ITXac/?cat=Download&os=Win1064 ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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vmali wrote:Posted By: vmali
Date Posted: 07 Sep 2016 at 5:22pm
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I tried 3 different usb sticks all usb 2.0 no result, with 1.x bios version asrock screen shows up , but the system is not responding after a while shutdown, with 3.x bios version nothing happens.
The system is brand new, i didn't manage to install anything, since the bios kept doing restart all the time, thats why i try to update the bios.
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Posted By: wardog
Date Posted: 07 Sep 2016 at 5:31pm
Completely odd. The revisions of BIOS you've tried are somewhat at odds with what your DL pages times/dates suggest. Please reply back the model number of the motherboard that is silkscreen below the PCIe slot. |
Posted By: vmali
Date Posted: 07 Sep 2016 at 6:03pm
| If i'm correct the serial is 57M0XE101495 and bios version 1.20 |
Posted By: wardog
Date Posted: 07 Sep 2016 at 7:28pm
If this is in response to my asking the model number of the motherboard that is silkscreen below the PCIe slot, I need what's printed there. Not the serial number. Also, assuming, after the failed Internet Flash, you can get into the BIOS, on the Main page, what BIOS revision and motherboard model is shown? Never ever use Internet Flash. While it may seem convenient at the time, there are just too many variables for things to go sideways. As you've sadly discovered. Take the time to learn flashing the BIOS "the hard way"(like Instant Flash is hard, NOT) and you'll alleviate all future headaches. Instant Flash is super easy and super reliable. Sure, it's not as ease as simply pushing one button. Three easy steps and a minute to DL, unpack, and move to a usb stick. |
Posted By: vmali
Date Posted: 07 Sep 2016 at 7:42pm
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First of all i cannot see anything not even the logo screen. I will check the model no , when i get back home. By the way what you mean by saying " flashing the BIOS "the hard way" ? Thanks in advance.
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Posted By: wardog
Date Posted: 08 Sep 2016 at 4:25am
Not using the easy yet very very unreliable Internet Flash and instead use Instant Flash. |
Posted By: CMG
Date Posted: 09 Sep 2016 at 5:54am
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Instant flash seems to be picky about the USB stick and how it is formatted. It definitely needs better error handling as it is such a critical application. Strangely i found cases where - it will scan the files (showing their names on screen) but then say it cant find any file - find the file then freeze with no error requiring a reset. Very scary. What worked for me was a new (USB3) stick on rear port formatted as FAT32 from Windows. Please see my post on the 3.x BIOS which I have managed to flash but the system wont boot.
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Posted By: vmali
Date Posted: 09 Sep 2016 at 4:25pm
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The model number is the following : 057F097-00160 80-MXGX80-A1A02 YN Best Regards
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Posted By: vmali
Date Posted: 15 Sep 2016 at 8:41pm
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Still no solution to my issue. This is the first and last time to spend my money to asrock product. The support is nowhere to be found. The only answer i got is to try to solve to issue with everything unplugged , except the cpu and the cooler and 1 ram, Which i had already tested. I think that is very bad for a company to provide such unstable products/services in such critical parts, especially in the high end models. Best Regards. |
Posted By: parsec
Date Posted: 16 Sep 2016 at 12:30pm
So you are attempting to flash the UEFI in this board, without knowing if you have a stable build yet. The "... BIOS restarting..." that you mentioned makes me wonder about memory compatibility, although it did complete POST. Not even a first OS installation yet. The "Processing Crashless feature" failed, since you did not have a USB flash drive in a USB 2.0 port on the board's IO panel, and were using Internet Flash. I doubt any UEFI file even began downloading, since a new board has no network connection configured yet. What Internet connection did you try to use? I have used Instant Flash countless times on my 10+ ASRock boards. I update to every UEFI version available as a test as soon as it is available, including Beta versions. I have never had an Instant Flash failure, not once. Instant Flash is the most reliable UEFI/BIOS update method. Once an OS is installed, and an Internet connection has been established and is known to be working well, then you could use Internet Flash, with a USB flash drive in a USB 2.0 port on the IO panel. Your characterization of "... such unstable products/services in such critical parts..." is simply false. If it was true, this forum would be filled with nothing but posts about failed UEFI updates. That is not the case. Do you really believe you are the first person to discover a problem with a BIOS update method that has been used for years? If there is something wrong with an ASRock board that I am using, ASRock hears about it. I have never had to complain about Instant Flash. I gave you a solution to your problem in my first reply, on page one. If you have corrupted your BIOS so much that it cannot be recovered, you will need a new BIOS chip. You are hoping for a quick, easy fix, which is normal but may not be possible. Did you notice all the recommendations in reviews of this board, in its Overview page? Sorry to say, but you attempted to perform an Internet Flash without following the correct procedure, in a build of unknown stability, that never completed an OS installation, with an non-configured and unconnected Internet connection. At the top of the UEFI/BIOS download page list, is this warning: We don?™t recommend users to update the BIOS if their system is already running normally. ASRock® assumes no responsibility for any damages caused by improper operations of downloading or updating the BIOS. Before you download or update the BIOS, please read "  (How to Update)" below carefully.So many missing details, so let the questions begin: System hardware specs, CPU, memory (Full memory model number please), PSU, video card. How did you test your CPU, CPU cooler, and single memory stick, if you could not use the UEFI/BIOS, as you said earlier in this thread? What network connection type did you use? At this point, you may have a corrupted UEFI/BIOS. I don't know if a UEFI/BIOS recovery procedure will work for you, since simply putting an unzipped UEFI file on a FAT32 formatted USB flash drive seems to fail for you. We can try a UEFI/BIOS recovery procedure like this: I use USB flash drives right out of their container. No need to do anything to them at all, except check if they work. They need to be FAT32 formatted, that's it. Download the UEFI .zip file on a PC, unzip the file, and copy the result to the main folder of the USB flash drive. If you are unzipping on the USB flash drive, just don't. The USB flash drive should be put in a USB 2.0 port on the board's IO panel, at least until an OS with a built in USB 3.0 driver has been installed. That would be done on your X99E-ITX/ac PC, with it shut off. Once the USB flash drive is in the USB 2.0 port, press the power button on the PC, and turn on your monitor. Sit back and see what happens. Don't press any keys on the keyboard, no need to enter the UEFI UI. I'm hoping a BIOS recovery procedure will start on its own. If it does, just let it go, watch what happens. DO NOT REMOVE the USB flash drive when the PC restarts after the update. No need to do that. If nothing happens, press the Reset button and go into the UEFI UI. Go into Tools and run the System Browser, and click the IO panel to see if the USB flash drive is recognized. If it is, you can try to run Instant Flash. Of course this all assumes a stable build on your part, which we don't know is the case yet. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Xaltar
Date Posted: 16 Sep 2016 at 1:15pm
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The sad fact is, BIOS update failures do happen, to all manufacturers. Every manufacturer has tried to come up with ways to mitigate this in some way. ASRock (as well as others) now ship most of their boards with a socketed BIOS ROM so when this eventuality does occur, which is rare, the board is not bricked and unusable. It is a simple matter of purchasing a new BIOS chip which is even preflashed with the BIOS version of your choice. Ultimately a bad flash is technically a user error. When a flash fails, it is always because of circumstances outside of the manufacturer's control. That isn't to say it is always the user's fault, other factors can play in, especially with internet flashing. This is why we always recommend Instant Flash as it will halt before flashing if there is a problem with the update file. Obviously turning off the PC (power outage for example) will brick the BIOS even with instant flash but it is, as Parsec noted, the safest and most reliable method.
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Posted By: vmali
Date Posted: 16 Sep 2016 at 4:42pm
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My Config is the following: CPU : i7 5820k RAM: Corsair Desktop RAM Vengeance LPX 16GB Kit 3000MHz DDR4 VGA: Gigabyte 980ti Extreme Gaming OOB CPU Cooler PSU: Corsair HX 1200i All the parts except cooler and mb where tested in another MB, and worked as expected. The network worked just fine , and every part was recognized as excpected from the Bios. BUT the system kept restarting at random times during the bios screens, that was the reason that i try to upgrade the bios, from 1.20 version. The process that you described is the one that i followed among many other variations. The result is that with any 1.X bios version the Logo shows up and after that the system Freezes , with any other version nothing happens. Best Regards.
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Posted By: ocmuresan
Date Posted: 31 Dec 2018 at 5:16am
| Hello, it seems I have a similar problem. Did you solve the problem ? I even ordered a bios chip with the latest version but the boot procedure freezes with "62" error code. It seems to be some kind of Intel ME problem. |