ASRock H170 Pro4/Hyper problem
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=3432
Printed Date: 20 Jul 2025 at 7:14pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock H170 Pro4/Hyper problem
Posted By: Nichixon
Subject: ASRock H170 Pro4/Hyper problem
Date Posted: 13 Sep 2016 at 11:22pm
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Hello to everyone, this will be a long post, so thank you to anyone that does reply and/or tries to help me to resolve the situation. About 3 weeks ago I have bought the motherboard H170 Pro4/Hyper second hand. Since it looked alright, nothing was damaged, everything was packaged in to the last papered instruction and even the SATA cables, the board looked fine. Of course something went wrong, mainly, the board isn't working as intended, or precisely at all. As I power on the board, nothing happens, it is dead. No beep, bleep, or anything. It was tested with a i7 6700k, kingston ram and corsair CS power supply at friends test bench who works in a IT firm. He deduced that chipset is probably dead since the heatsink heats up quite rapidly. I, of course did reach out to technical support, but could not follow up their advice, as I do not have a lot processors or components that I can swap to test if something else is wrong, nor can I give it to various people to test it for me. Motherboard was bought in Australia and since that's nowhere near me, I cannot reach, nor find the original store that it was bought from and I cannot give it to local retailers since it was not imported from them. I do, however, and it was evidenced through my mail with the technical support, provide serial number, part number, picture proof and bios version that I do own that particular product. My questions are: Can someone shed more light on what is wrong with the motherboard? Can this be repaired by ASRock? I am willing to pay if that's the only way, since this motherboard cannot be obtained locally and I specifically wanted it. I do not want by any mean to sound entitled to anything, but I do think, although am not sure, that this particular piece of hardware is under warranty. If it cannot be replaced/RMA'd, I can cover the expense of sending it and paying for the repair. Thanks to anyone that can answer to at least a portion of my questions and apologies, english is not my native language. |
Replies:
Posted By: Xaltar
Date Posted: 13 Sep 2016 at 11:29pm
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Lets start with some troubleshooting here: 1. Make sure you have the power cables connected correctly, especially the 8pin CPU power cable. Make sure it is not a PCIe 8pin power cable. 2. Remove the CPU and check for bent pins in the socket and that the CPU was installed in the correct orientation. 3. Clear CMOS via the jumper being sure to follow the instructions in the user manual. 4. Try setting your BIOS to BIOS B via the BIOS select jumper. If the chipset is heating up (and I assume you mean very hot) then there is some kind of short somewhere or the power is not correctly connected. Make sure the clear CMOS jumper is not set in the clear position. If none of the above steps help then post back here. ------------- 
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Posted By: Nichixon
Date Posted: 14 Sep 2016 at 4:04am
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Thank you. I will do this tomorrow after work and will report the results. The test will be done with a Celeron G3900, since that is the CPU available to me. |
Posted By: wardog
Date Posted: 14 Sep 2016 at 4:14am
Also, check that all three heatsinks are securely fastened. |
Xaltar wrote:Posted By: Nichixon
Date Posted: 15 Sep 2016 at 1:29am
They're connected properly.
Checked, looks fine to me.
Cleared as per instructions on page 18 of the manual.
Don't know how to do that. Could not find it in the manual.
The jumper is properly positioned as per written instructions. Conclusion: nothing helped, and my mouse is flickering constantly. The computer does not turn on or produces any sounds. Pics of work below.     
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Posted By: Nichixon
Date Posted: 15 Sep 2016 at 1:34am
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Have more pictures if needed. Will post them later or tomorrow. Need to get my daily rig up and running. Back on my old system. As written above, I have tried all the steps. Parts used: MOBO: ASRock H170 Pro4/Hyper CPU: Skylake Celeron G3900 RAM: 4GB Kingston DDR4 2133 MHz (KVR21N15S8/4) Power Supply: ENERMAX NAXN 650W Bronze Certified 80+ HDD's: 120GB Samsung Evo Basic 840, Intel 520 240GB, 1TB WD Caviar Green |
Posted By: Nichixon
Date Posted: 16 Sep 2016 at 12:47am
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So, it seems that the board shorts out somewhere. Can anyone verify that opinion? |
Posted By: Xaltar
Date Posted: 16 Sep 2016 at 1:56am
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Have you tried running it outside the case? This is typically called bread-boarding and it will rule out the possibility that the case itself is shorting against the board somewhere. -------------
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Posted By: Nichixon
Date Posted: 16 Sep 2016 at 2:59pm
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Yes, it was tested on a bench outside of the case with an i7. Same thing was happening. I am really sad that I cannot upgrade to Skylake  . If this fails, I'll start collecting for the E3V5 Fatality board with a Xeon.
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Posted By: parsec
Date Posted: 17 Sep 2016 at 1:04pm
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Any reason for the CPU cooler to be not mounted, besides showing the pins in the CPU socket? The pictures, besides showing obvious physical damage, or power cable connection problems, are not worth anything. I would inspect the underside of the board, which is more likely to reveal damage to components, or shorted pins from the memory slots, for example. Otherwise, a short circuit is only one of possible problems with a PC mother board. The only way I would buy a used mother board, is from someone I knew, or could see it working myself. There are too many things invisible to the human eye that can fail. Electronic component failures on a mother board can only be seen if the component is damaged from heat, being burned. Otherwise there is nothing to see. Your mouse is flickering constantly? Is it a wired mouse, connected to a USB port? Do you mean the light from the bottom of the mouse, used to detect its movement? If so, that can be normal, as the mouse goes into a low power state when it is doing nothing. If the flickering is from an LED on the top of the mouse, only used for appearance, and is a wired mouse connected to a USB port, that could mean your power supply is not working correctly. Have you tried more than one power supply with this board? ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: Nichixon
Date Posted: 17 Sep 2016 at 2:20pm
No, just exactly for that. There is a picture of underneath, I will post it at the end of the post.
Yes, I know I did not do great. I never buy used. But this is probably the only time in my life I've jumped the gun. Can you blame me? It was reasonably priced and I wanted it, as no local retailers had the board and it is a newer product. Hindsight is terrible, learned it the hard way :(
The LED is flickering connected to USB port. Yes, the first time Corsair 750M was used for the board along with a different CPU and memory. The power supply used is just fine, since it is powering my current rig from which I am writing now with no problem (FX-8350, GTX 960, ASRock 990FX Killer). So sorry if I am wasting everybody's time, but I am grateful that people with more knowledge are trying to help me. Since there is probably nothing that can be done, I will pin the motherboard to the wall or something, to remind myself of what could have been, since it is a great looking board and the alternative black-white board from MSI (the Krait) is not something I want. Will stay loyal to ASRock, only next time will go to a physical shop. For now, my upgrade will be postponed and Skylake OC will wait. Pictures of underneath the board:   |
Posted By: noztradamus
Date Posted: 19 Sep 2016 at 1:51pm
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I bought this MOBO (H170 Pro4/Hyper ) brand new 2 days ago and was having similar issues. All New Parts I7-600k CPU 4x4GB G.skills RipJaw 2133 DDR4 RAM Corsair CX550M PSU Samsung 850 Evo 500GB 6 Cooler Master Sickleflow 1200mm Fans Deepcool Maelstrom Liquid Cooled CPU FAN ASUS GTX 950 2Gb Graphics When first turned it on, all the components looked to have turned on but it wouldn't recognize the HDMI or DVI connection to the monitor, nor would it pick up the USB Keyboard or mouse. After switching the USB Peripherals to a number of different ports I finally managed to get it to recognize the DVI connection and tried to get into the bios. It literally took 4 minutes to open the UEFI and then it was slow. After making changes and then saving the changes to the Bios I was back to the same issue of it not recognizing the monitor, or USB periphs. Anyway after trying to reset the bios and removing all the hardware and starting from the bottom up, I identified that it was the RAM Channels (not the RAM itself). It seems that when you load up all the RAM Channels it fails but if you use only A1-B1 or A2-B2 it seems to work fine. I tested the RAM modules using different combinations and all worked providing you only use 2. I haven't tried a BIOS update to see if it fixes the problem. I will probably try that tonight when I get home. If anyone is interested I will post my findings here. I don't know if this helps at all and I feel your pain, since I spent the weekend messing around with this build. Just thought I would post it just in case anyone runs into this. ------------- A Problem Well Stated is a Problem half solved - Charles F. Kettering |
Posted By: Xaltar
Date Posted: 19 Sep 2016 at 3:21pm
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Sadly your findings are of no use to the OP. He was testing with a single module of RAM and still could not get the board to come to life. In this instance I feel it necessary to point out that the OP purchased this product used. In all likelihood the original owner damaged the board and then sold it to recoup losses (not cool). As for your issue, I would suggest you start a new thread. Before you go about updating the BIOS you may want to try installing 2 modules of RAM then going into BIOS and setting your VCCIO and VCCSA 0.1v higher than stock values (I wouldn't exceed 1.2v on either however to be safe). This is often needed on Skylake boards when populating all 4 memory slots.
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