Stuck on splashscreen, no response
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=34403
Printed Date: 23 Jul 2025 at 3:31am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Stuck on splashscreen, no response
Posted By: ETB
Subject: Stuck on splashscreen, no response
Date Posted: 05 Apr 2024 at 12:11am
Hello all,
As the previous one died, I bought a B450M-HDV R4.0 motherboard. I unfortunately can't go after the splash screen (saying "ASRock" without loading icon). I only have the options "Press F2 or DEL to run UEFI Setup" & "Press F11 for Boot Menu".
I can press F2 or F11 and come across the "corrupted fTPM..." message, which I look up online, and pressed "Y", but it did nothing, I could only shut down the machine. I can press "N" and it stays the same as well.
This problem impeach me to access Windows or the BIOS.
Most of the time, there is not even a signal, so no display on screen...
If I cut off the power and turn it on, I have the black screen with "_" flashing indefinitely in the left upper corner.
I obviously unplugged all USB devices, tried to remove the battery, and clear the CMOS by touching the pins, but nothing changed.
I searched online for this problem, and the only cause of this would have been updating the BIOS with an incompatible CPU, but I didn't update the BIOS.
My specs:
- B450M-HDV R4.0
- Ryzen 2600X
- GTX 970 & GTX 1070 (used for testing)
- 1 * 16gb DDR4
Thank you for taking the time to find an answer!
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Replies:
Posted By: ETB
Date Posted: 05 Apr 2024 at 2:29am
I managed to press "yes" for the TPM problem and the PC restarted, but nothing happened, I shut it down after waiting. Now I boot it up but get no video signal at all...
I use HDMI and no Displayport.
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