Why I won't buy another AsRockRack motherboard.
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=34599
Printed Date: 27 Nov 2024 at 5:58pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Why I won't buy another AsRockRack motherboard.
Posted By: eccential
Subject: Why I won't buy another AsRockRack motherboard.
Date Posted: 14 Apr 2024 at 8:50pm
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I own a lot of AsRock AM4 motherboards, and one AsRockRack X470D4U. Regular AsRock boards get continuous BIOS updates, if a bit behind sometimes, and with occasional bugs. The last official BIOS update for X470D4U was in 2021, some 3 1/2 years ago, with AGESA 1.2.0.0. Even the latest beta version was almost 2 years old, with AGESA 1.2.7.0, until a few days ago. Just a few days ago, they finally released an updated ALPHA (not even BETA) BIOS, supposedly with a fix for the LogoFAIL security issue. Remember, these are supposed to be SERVER GRADE motherboards, with IPMI, etc. And its description says, "1. Update AGESA 1.1.0.3. 2. Fix LogoFAIL security issue." AGESA 1.1.0.3???? Isn't that going BACKWARDS? Wait a second, that number corresponds to the latest AM5 AGESA, not AM4. There's no way an AM5 AGESA can work on an AM4 board. What this says to me, is that AsRockRack as a brand doesn't care. They don't care to keep supporting their boards, and even their web maintainer doesn't care about doing their jobs correctly. I still like regular AsRock brand. But AsRockRack brand appears to be run completely differently, and incompetently. |
Replies:
Posted By: mrbill
Date Posted: 20 Apr 2024 at 11:33pm
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I'm with you on not buying another MB from ASRock. Haven't been able to update the FW on a X670E Steel Legend MB because system crashes using QVL supported RAM. ASRock doesn't appear to test their FW against the components they recommend. Additionally, ASRock hasn't responded to my past support requests either. ------------- ASRock X670E Steel Legend (ABA159EAF581) AMD Ryzen 9 7900X 32GB (2x16GB) G.Skill F5-5200J4040A16GX2-RS5K WD SN570 2TB MSI NVIDIA GeForce RTX 3080 Ti Win 11 Pro |
Posted By: Xaltar
Date Posted: 21 Apr 2024 at 10:20pm
I haven't ever tried any of ASRockRack's products. I am pretty sure I can count the number of forum posts relating to ASRockRack products on one hand over the last 9 years. I don't know if that's because they seldom fail or if they are just not that popular. AFAIK they are run and marketed by a different group of people than ASRock's consumer lineup. I'm afraid I can't really comment on the quality or support on their commercial product ranges. On the hardware side I have heard that the quality tends to be good but you are not the first I have heard disappointed with support (updates etc). What I do know is that all the people I have ever dealt with at ASRock have been amazingly helpful and dedicated. I think I will reach out and see if they can put me in touch with some of their ASRockRack staff too. I currently just go through ASRock's regular support chain when dealing with ASRockRack products and issues (here on the forums). It's worth noting that support for industrial/server/WS boards is routed through a different support form on their website.
By this you mean support tickets? If you are referring to here on the forums you need to bare in mind this is a community forum. ASRock set up this forum to give it's users a place to share experiences and advice as well as help each other out with issues. It's also useful for them where it comes to seeing what issues may or may not be common on a particular product/model. ASRock_TSD is ASRock's tech support account here on the forums and they do post here fairly often but this is not treated as an official support channel. The official support channel is: https://tw.asrock.com/events/tsd.asp" rel="nofollow - https://tw.asrock.com/events/tsd.asp I am just a moderator here and do not speak for/on behalf of ASRock. Beyond dealing with spam, forum abuse and regular moderation related issues I do try to help where I can even though I am not strictly required to. Often I am mistaken for an ASRock support team member, which I am not. If you have one or more unfulfilled support tickets make sure you: a) Received a confirmation email b) Did not miss a response in your spam folder ASRock support mail's very often end up in spam for some reason, I suspect due to the ".tw" email provider suffix. If you did not receive a confirmation email something went wrong with the support form and your ticket was not opened. I hope this helps. ------------- 
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eccential wrote:Posted By: eccential
Date Posted: 22 Apr 2024 at 2:41am
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Yes, it does appear that the different sub-brands (Rack, Industrial) are run completely differently. As I wrote, I still like AsRock products, especially since they recently reinstated ECC support with AM5 boards. I love products like DeskMeet X600 - chipsetless extended mini-ITX. I also like AsRockInd products, but they're not generally available to regular consumers, so I never managed to get any. I noticed AsRockRack did fix the X470D4U page recently (laugh). It now correctly says AGESA 1.2.0.c. Too many people not taking their jobs seriously enough, or having jobs they're not qualified for. Shrug. |
Posted By: dfbreyes
Date Posted: 21 Sep 2024 at 3:12am
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hi guys an gals. Peace to everyone. Am thinking about purchasing the Asrock X670E Steel Legend motherboard. Wanted to ask if the followind DDR5 96GB is compatible Mushkin Redline 96GB (2x48GB) DDR5 4800 MHz UDIMM Desktop RAM MRE5U480FGGD48GX2 ( https://www.ebay.com/itm/125992013025?itmmeta=01J4VN6JCQG4F375WVPYH0QTCJ&hash=item1d55b58ce1:g:lQQAAOSwNFxkmha7&itmprp=enc%3AAQAJAAAA8LkbWJ9Ua9X05YCKpHgdYggeuhmZlUdFkTnm32zkwXhsRzioVM9ae2X%2FicYgiH0LRwWp1JU4KwDoa8Wenx7Xck%2FDkLkgVSjBp2IJFDWNJ2EywWzFJ8uuYRvSP4rWQSQPSAY6h7rC5%2BsNWdddM09ie5aKHQbm9Tcg8vY7GMLzgYvbVLRUAJXclmB9NDmLZoQBdWXz1nIysEUB41O9CpU8BZ5Z7VFEy0RksebIRwmeFsmQVH1C7wxhzdnzXVgSgk41LMBgFBxp2BcU2aKqgsaJK677rIw2fSM0xdVHk67ViXDZMX2urBrlFGzwn1kjHhJJYQ%3D%3D%7Ctkp%3ABFBMuqaa9aZk" rel="nofollow - https://www.ebay.com/itm/125992013025?itmmeta=01J4VN6JCQG4F375WVPYH0QTCJ&hash=item1d55b58ce1:g:lQQAAOSwNFxkmha7&itmprp=enc%3AAQAJAAAA8LkbWJ9Ua9X05YCKpHgdYggeuhmZlUdFkTnm32zkwXhsRzioVM9ae2X%2FicYgiH0LRwWp1JU4KwDoa8Wenx7Xck%2FDkLkgVSjBp2IJFDWNJ2EywWzFJ8uuYRvSP4rWQSQPSAY6h7rC5%2BsNWdddM09ie5aKHQbm9Tcg8vY7GMLzgYvbVLRUAJXclmB9NDmLZoQBdWXz1nIysEUB41O9CpU8BZ5Z7VFEy0RksebIRwmeFsmQVH1C7wxhzdnzXVgSgk41LMBgFBxp2BcU2aKqgsaJK677rIw2fSM0xdVHk67ViXDZMX2urBrlFGzwn1kjHhJJYQ%3D%3D%7Ctkp%3ABFBMuqaa9aZk ) Also, would a BIOS update support Ryzen 9950X or 9700X? thank you in advanced. David |
Posted By: Ves
Date Posted: 03 Oct 2024 at 2:29am
A BIOS update will support the 9000 series, as stated on the product page. As for the RAM check, have a look on the QVL list. If it's listed there it should be supported. https://www.asrock.com/mb/AMD/X670E%20Steel%20Legend/index.asp#MemoryGNR |