BSODs Z170 Pro4S
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=3548
Printed Date: 05 Feb 2025 at 3:00pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: BSODs Z170 Pro4S
Posted By: Pandahugs
Subject: BSODs Z170 Pro4S
Date Posted: 07 Oct 2016 at 2:51am
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Hello! I have just recently been getting BSOD spammage. So far, this only happens during gaming, such as, WoW, D3, FFXIV, and BDO. BSOD appears randomly and does not have a pattern except for the stop code: Memory_Management. This will either be the first BSOD error stop code, or the second (the second time is usually right after the first BSOD and the pc will restart and boot up to the main screen, then crash with BSOD after 1-5 min or more it is just random. I will list my current build, then all the things I have done to try to "fix" this issue. By the way, this has only been happening since 2 weeks ago. The parts were all purchased on December 22, 2015 and assembled and fully functioning a couple days after the parts arrived. My current build: Asrock Z710 Pro4S LGA 1151 Intel core i5-6500 3.20Ghz LGA 1151 Corsair Vengeance DDR4 x2 (8Gb each) (I can't remember the Mhz) Samsung 850 EVO 250Gb SSD Nvidia GTX960 FTW 4Gb What I've Done: 1. First off, I thought it was the RAM giving issues because of "Memory_Management". So, I bought spanking brand new RAM, Corsair Vengeance DDR4 x2 (8Gb each), and it Failed - BSOD. So I put back the old RAM. 2. I restored windows 10, hoping this would fix it. Nope. BSOD again. Then, I cloned the first SSD to another SSD, and it failed - BSOD. 3. I reinstalled Win 8.1 pro onto another SSD ( because you know maybe it's Win10 ). Nope still crashed with these BSOD error codes (after the first one happened and rebooted, the second BSOD occured, then the third sequentially until I forced power off my syste. )
4. I ran Windows Diagnostic Tools to check the RAM (this is the old RAM. I put it back and returned the newly bought RAM) Tested with different configurations.
So, I conclude that it's not the RAM. I ran WoW again, and it took a while for it to crash with BSOD. These are the errors:
5. I ran the built in Verifier, and it passed. So, I try to play WoW again. Crashed wtih BSOD
6. I downloaded and installed Windows Updates of 234. After this was completed, I tried to play WoW again. Yes... crashed once again with BSOD.
7. I noticed that there are unknown drivers in the drivers manager tab (about 5-6). I installed the appropriate Intel Chipset v10.xx.xx (i can't remember off the top of my head). It was working fine for a while until it crashed with BSOD again.
8. I uninstalled some programs - this didn't help at all. still got a BSOD error:
9. I took out my GPU & and unused SATA cable that was plugged into the motherboard. I ran WoW on the lowest possible settings using the onboard graphics card with a whopping ~10fps for 2 hours. After 2 hours, it crashed with a BSOD error:
I also swapped my GPU with my husband's GPU, and it still gave me the same result - BSOD memory management. I reinserted my GPU and made sure again that I am up to date with my graphics drivers, and ran WoW again with the lowest settings, and got BSOD error after 30-45 min.
I think it's not my GPU, RAM, SSD, OS, or online games I am playing. But it so happens these BSOD errors occur only when I'm playing any graphic intensive MMO. (it's not the graphics card, because my husband tested it on his Razor Core, and it works perfectly fine.) |
Replies:
Posted By: Xaltar
Date Posted: 07 Oct 2016 at 3:20am
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Most of those look like data corruption issues. Just out of curiosity, when you tried different SSDs, did you use the same cable? If so then try replacing the cable and using a different SATA power connector off the PSU. A few quick questions: What BIOS version are you running? Have you tried clearing CMOS? It also may be worth trying setting CStates to "Auto" ------------- 
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Posted By: Pandahugs
Date Posted: 08 Oct 2016 at 12:01am
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No, I haven't tried replacing the cable. I'm not sure how to check my BIOS version, and no I haven't tried clearing the CMOS. I will try all these tonight since I will have time to do so. And I'll post an update of my results. Thank you, Xaltar |
Posted By: Pandahugs
Date Posted: 09 Oct 2016 at 12:49pm
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@Xaltar I have resetted the CMOS, and it still crashed. I'm not sure how to see the BIOS version, but when I open my UEFI, it says the version is 1.80 I also replaced the PSU, but that crashed as well. All the recent BSOD crash error stop code is Memory_Management I also rearranged the orientation of the PSU and Motherboard for less heat and better airflow. Still crashing ONLY when I play online video games. I'm thinking it's the Motherboard now, but I don't have any proof to accuse it. However, he is the only one left that I haven't touched. Anyway to test if the motherboard is the culprit of the BSODs? Thank you in advance! |
Posted By: Xaltar
Date Posted: 09 Oct 2016 at 2:42pm
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Do you also get a windows error "display driver has stopped responding and been recovered"? Before you do anything else I would google Display Driver Uninstaller (DDU) and follow the instructions to fully remove your display drivers then download and install the latest ones for your graphics card. It is best to run DDU in safe mode. -------------
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Posted By: Pandahugs
Date Posted: 09 Oct 2016 at 10:04pm
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Occasionally I do get that windows error from Nvidia. I think about 4 times of all the total BSOD's I have received. Let me try that right now. Thank you again! |
Posted By: Pandahugs
Date Posted: 09 Oct 2016 at 11:11pm
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@Xaltar I ran the DDU, and I still got the BSOD - Memory Management. I also, reinstalled all the drivers that came with this motherboard just for the heck of it, and it crashed with a BSOD but the error stop code was different; it was IRQL_NOT_LESS_OR_EQUAL. So, I reinstalled the latest drivers to put it back at the same current state with BSOD - memory management. |
Posted By: Xaltar
Date Posted: 10 Oct 2016 at 12:31am
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In your UEFI (BIOS), got to Advanced -> CPU configuration and set "Package C State Support" to "Auto". If that does not resolve the issue or is already set then post back. -------------
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Posted By: Pandahugs
Date Posted: 10 Oct 2016 at 7:25am
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I didn't try that yet, but I switch the motherboards, and it's working just fine now. No BSODs for about an hour and a half. Though, I'm not sure what part of the motherboard is causing the BSOD's because the CPU test passed, RAM test passed, and PSU test passed as well. But I'm going to try putting back the old motherboard and try your suggestion. The new motherboard is a Asrock Extreme 7. |
Posted By: Pandahugs
Date Posted: 10 Oct 2016 at 8:35am
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Okay, so I have good news! I have found the cause of the crashes. It is the motherboard's PCIE1 slot! It always crashes to BSOD, but I placed the GPU onto the other PCIE slot 4, and so far no BSODs or errors. :D So far so good, running WoW for about 1 hour now :)! It's so crazy how troubleshooting this can take so long XD |
Posted By: parsec
Date Posted: 10 Oct 2016 at 1:20pm
Glad you found the problem! But I am curious about a few things, if you care to discuss this. To review, you tested on your previous board, the Z170 Pro4s, correct? THe Z170 Pro4S board seems to have a defective PCIe x16 slot. Ignoring that possibility for now... You said it was the PCIE1 slot, when used with your video card, caused the BSODs, and using the PCIE4 slot for the video card resulted in no crashing or BSODs. Forgive my (ex-) programmer mindset, where everything must be perfection. The first PCIe x16 slot is actually the PCIE2 slot. The PCIE1 slot is a PCIe 3.0 x1 slot, that you did not use with the video card, correct? You said you used the PCIE4 slot of the Pro4S, without any BSODs. Are you aware that the PCIE4 slot, while it is x16 physically, is an x4 slot electrically. That is, it is only connected to four PCIe 3.0 lanes, instead of the 16 PCIe 3.0 lanes connected to the PCIE2 slot. You could get reduced performance using the PCIE4 slot, although the Pro4S board may not be welcome in your home anymore, or relegated to another task.  You mentioned reorienting the PSU and mother board "... for less heat and better airflow." I don't know how you could reorient a mother board, but did you ever monitor system temperatures while gaming? That is, the CPU and GPU temperature? Also, the voltage regulator/power supply circuitry for the CPU is not cooled as well (small heat sink, only one heat sink) compared to your new Extreme7+. Depending upon the cooling ability of the fans mounted in your PC case, you might have experienced over heating of the CPU power circuitry. Video cards can emit much of their waste heat into the PC case. The video card in the PCIE2 slot is very close to the CPU power circuitry, and depending upon the CPU cooler you use, and its fan speed configuration and orientation, over heating of those components is possible. Even when the CPU is not under a full load, which is typical while gaming. The potential clue about that is, with the video card in the PCIE4 slot, twice as far away from the CPU power circuitry as it was in the PCIE2 slot, the problem seems to no longer exist. That extra space between the video card and that circuitry may have made the difference, plus your recent change for improved cooling. Plus the video card was running at x4, not x16. That your problem only began recently could be caused by dust accumulation inside the PC, on fans, the CPU cooler, mother board, and in the video card itself. While you were chasing the BSODs with the error messages they gave, the actual cause could have been heat related, including the video card itself over heating. Just something to consider ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Pandahugs wrote:Posted By: Pandahugs
Date Posted: 17 Oct 2016 at 9:16pm
Hey, Parsec! Sorry I wasn't able to reply to your post right away. I was on vacation at Disneyworld ^.^ As for your PCIE slot question, I can't remember right now, but the PCIE slot closest to the CPU caused a lot of BSOD crashes. So, I moved the GPU to the bottom PCIE slot, further away from the CPU and it didn't crash with BSOD for 5 hours. I thought I had solved it. Unfortunately, I was wrong. Last night, I played some WoW for approximately 30 minutes, and it crashed with 3 BSOD, one after each automatic restart. These are the errors: - NTFS_FILE_SYSTEM - CRITICAL_STRUCTURE_CORRUPTION - MEMORY_MANAGEMENT When I reoriented the motherboard, I think I meant to say that I rotated the case on its side, so the motherboard would be standing vertically instead of laying flat horizontally. This actually allowed better airflow including 2 new fans that blow cold air in and blows hot air out. The PSU is still on the bottom but the fan built in the PSU is now able to blow air sideways ( I think that is better than downward as it was originally). No, I wasn't able to monitor system temperatures while gaming. I am still looking for a temperature reader that can sit on the desktop, but I haven't found one. If you have one, I am open to it :) I also thought that the temperature would play a big role, but knowing that Thermaltake V21 cases, and other small cases would be okay with gaming. But it is a bit difficult and different to compare since I went from a Standard size to Micro ITX size. But I agree that with a standard size and the Extreme+7, the components are not so close together and the CPU has more than 1 heat sink. I ran a stress test on the CPU, and it didn't crash at all. But would that be equivalent to me playing WoW on ultra settings? I, too, am curious about this issue. It is driving me crazy! **EDIT** I wonder if it really is the motherboard failing that is causing all of this random BSOD's. I'm debating whether I should purchase a Cooler Master Hyper 212 Evo Processor cooler. Because I really can't confirm it is totally the motherboard. Maybe the motherboard is okay, but its an overheating issue.... Just to add... the temperature inside my apartment ranges from 73 to 79 degrees F. It hardly gets to 79F; lately it has been a max of 76F. Maybe this might contribute to the random BSOD if heat is provoking the issue. |
Posted By: Pandahugs
Date Posted: 19 Oct 2016 at 3:28am
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I'll be stress testing my GPU with FurMark/FireStrike, the CPU, using Prime95, and Memtest86 as well to see if I can crash my computer on command every time. Hopefully this will help narrow down and pin point the main culprit. I also monitored the temperatures of my GPU, CPU, and Motherboard. They all seem to be in stable ranges. nothing crazy over 65C on full load. and ~33C idle. |