Z170 Pro4S system freeze
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=3618
Printed Date: 21 Jul 2025 at 6:07am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z170 Pro4S system freeze
Posted By: tor11
Subject: Z170 Pro4S system freeze
Date Posted: 18 Oct 2016 at 4:18pm
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Hi, since I bought this board my system is freezing at random times. There is no error messages, no BSOD, everything just stops moving. I can't pinpoint the cause, sometimes it happens after few hours of use, sometimes after several weeks (I keep my system always on). Only thing to do is a hard reset. I am on BIOS v7 now, I already had system freezing couple of times. I tried system stress applications or memory tests, none of those caused freeze or showed any errors. Only thing that could perhaps point to cause of the problem is, that it usually happens when some media content is running (not sure if just an accident though). For example, during the video playback, system will freeze and speakers are playing one distorted sound. I tried also various version of audio drivers, but so far could not find a 100% working ones. (If sound device is indeed an issue). Thanks for any help and suggestions. |
Replies:
Posted By: J Z
Date Posted: 18 Oct 2016 at 4:51pm
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" rel="nofollow - Hello, What graphics card or HD530? ------------- Kind Regards, JZ https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware https://www.facebook.com/asrock.de |
Posted By: tor11
Date Posted: 07 Nov 2016 at 6:54am
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Yes, onboard graphics only. I have read about exactly same problem with http://forums.tweaktown.com/asrock/60752-random-freezing-asrock-970-extreme3-r2-0-a.html" rel="nofollow - ASRock 970 Extreme3 R2.0 . It has the same audio chipset (Realtek ALC892). Might be just a coincidence, I don't know. |
Posted By: Bricky
Date Posted: 07 Nov 2016 at 8:11am
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I posted the following because it appeared to be like my problem. If it dosent fit I apologise. Ever since Windows 10 was installed nearly every time I open an Internet page with a graphics content the computer freezes and I sometimes have to switch it off. I assume it is the Graphics board does not have an effective driver. ASRock H67M-GE |
Posted By: parsec
Date Posted: 07 Nov 2016 at 10:14am
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What OS and version are you using? How have you installed the basic drivers for your board? While the audio driver might be the problem (not saying it is), the distorted sound from the audio source is just a side affect of the system freezing in general, and would happen regardless of the reason for the freezing issue. Just to check, the Intel graphics also has an audio source (Z170 chipset), and if you are using the Intel graphics, you might also be using the Intel audio. You may have the Realtek audio configured as your audio source, just mentioning the situation that both exist. You said this usually happens when "some media content is running. Do you just mean audio, or is that video? You said you are using the Intel graphics, what are you using as a video driver? In the past, I've had problems with the Adobe Flash player, that is used by web pages to display videos. Recently there have been several updates for the Adobe Flash player. Do you know if it is installed, and if so do you have the automatic update option enabled? You mention you are using the version 7.00 UEFI/BIOS. Did you ever use a different version in the past? ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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tor11 wrote:Posted By: wardog
Date Posted: 07 Nov 2016 at 12:40pm
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Exactly. Here's another graphics issue with the Kaby Lake 7.00 BIOS parsec. Guys and gals, drop back to BIOS 3.50 on the Z170 Pro4S and post the results. 7.00 is somewhat flaky unless you have an ES Kaby processor. This BIOS ONLY addresses updating two item for Kaby yet it seems to affect more than that fol those with Skylake processors. |
Posted By: Xaltar
Date Posted: 07 Nov 2016 at 5:51pm
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I can confirm this, I am using the same board and rolled back my BIOS to an earlier version to 7.0 due to some erratic behavior and a few hard locks. Nothing too major by my reckoning but not what I would consider stable at all. I tried 7.00 just for testing purposes (largely due to this post) and met with very similar issues. These early support updates often have issues like this. I would avoid 7.xx entirely for now and possibly altogether if you do not plan to upgrade to a Kaby Lake CPU. ------------- 
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Posted By: Joan23101942
Date Posted: 13 Nov 2016 at 7:22pm
| " rel="nofollow - Could someone please say whether this problem will ever get a reply and if not just where one should go in an attempt to get one because this computer is driving me round the bend? |
Posted By: wardog
Date Posted: 14 Nov 2016 at 5:46am
Joan, there really is no problem, per se anyways. Unless you happen to be one of the fortunate to have an ES Kaby Lake processor there is absolutely no need for you to have flashed up to 7.xx. This is the problem when folks go chasing the latest BIOS for no need. 7.xx's desc says it all. Updates for future processors. Future. Drop back as Zaltar explains and you'll stop rounding the bends. |
Posted By: tor11
Date Posted: 18 Nov 2016 at 2:11am
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Now I remembered there was some other problem with audio where all sounds were somewhat distorted while computer still running. This went away after I updated audio driver to a different version.
Very hard to investigate this for me, system can be running several weeks without problem and then just freeze (exactly what happened today btw). Only thing I can think of is to disable onboard audio in BIOS and use standalone audio card, then wait and see. (by the way, email notification to subscribed threads, does not seem to work) |