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Z77 extreme 4 cannot enter UEFI

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=368
Printed Date: 16 Apr 2024 at 1:19pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Z77 extreme 4 cannot enter UEFI
Posted By: michealo
Subject: Z77 extreme 4 cannot enter UEFI
Date Posted: 09 Jul 2015 at 2:06am
Should the 'ASRock restart to UEFI' app work under Windows 8.1?
I understand that i can't get back into UEFI after enabling fast boot with a USB keyboard so this seems to be my only option aside from clearing CMOS?

after the PC reboots, the monitor is in sleep mode and the mobo error code is '62'.

thanks for any assistance



Replies:
Posted By: odiebugs
Date Posted: 09 Jul 2015 at 2:18am
Yes, I've used the restart app on 8.1 all the time because I run in full UEFI and not EFI mode under ultra fast boot.  Without  the restart app you should just keep booting into windows.

As for the error, you get this from the UEFI setting of just fast boot and then your monitor sleeps when rebooting and you get the 62, - is this correct ?


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Posted By: michealo
Date Posted: 09 Jul 2015 at 2:23am
Originally posted by odiebugs odiebugs wrote:

Yes, I've used the restart app on 8.1 all the time because I run in full UEFI and not EFI mode under ultra fast boot.  Without  the restart app you should just keep booting into windows.

As for the error, you get this from the UEFI setting of just fast boot and then your monitor sleeps when rebooting and you get the 62, - is this correct ?

thanks, that is correct.
i've been using fast boot for some time but noticed i couldn't get into BIOS recently.
as soon as i click apply on the 'restart to UEFI' app, the PC begins reboot process, monitor goes into standby but never wakes up and error 62 error appears on MOBO, then nothing.  I have to presss reboot button to recover.

i'm going to test a bit later by detaching all HDDs, USB accessories, etc and see if that helps.


Posted By: odiebugs
Date Posted: 09 Jul 2015 at 2:26am
Sorry, looked to quickly, I thought it was Z97.

The Z77 doesn't have a fast/ ultra fast boot option. 

You are not even offered the APP restart to UEFI. 


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Posted By: odiebugs
Date Posted: 09 Jul 2015 at 2:27am
Originally posted by michealo michealo wrote:

Originally posted by odiebugs odiebugs wrote:

Yes, I've used the restart app on 8.1 all the time because I run in full UEFI and not EFI mode under ultra fast boot.  Without  the restart app you should just keep booting into windows.

As for the error, you get this from the UEFI setting of just fast boot and then your monitor sleeps when rebooting and you get the 62, - is this correct ?

thanks, that is correct.
i've been using fast boot for some time but noticed i couldn't get into BIOS recently.
as soon as i click apply on the 'restart to UEFI' app, the PC begins reboot process, monitor goes into standby but never wakes up and error 62 error appears on MOBO, then nothing.  I have to presss reboot button to recover.

i'm going to test a bit later by detaching all HDDs, USB accessories, etc and see if that helps.

As you can see I posted you don't have the option in UEFI to fast boot,  are you using the instant boot APP ?


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Posted By: odiebugs
Date Posted: 09 Jul 2015 at 2:34am
As for the south bridge runtime on a board that I don't see a fast boot option, so it would be better to wait   until Parsec or Xaltar posts. 

I know Parsec has dealt with this problem a hundred times.   

Another note- the fast boot option does not lock out the option to enter UEFI, only the ultra fast boot, boots to quickly for the system to show boot options and the APP is needed.


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Posted By: Xaltar
Date Posted: 09 Jul 2015 at 2:44am
Error 62 is "Installation of the South Bridge Runtime Services" according to the manual. Whenever I am having any kind of trouble with BIOS my go to first stop is to clear CMOS, preferably by removing the power cord, then the battery and pressing and holding the power button down for at least 15 seconds. I usually also remove the 24pin and 4/8pin power cables from the motherboard additionally to ensure there is not charge in the PSU that will retain the BIOS settings.

If the system is running normally without any other errors then I doubt it is the RAM (one of the possible causes of the 62 error) so I am leaning toward corrupted bios information. 

Let us know how it goes after a CMOS clear Wink


Posted By: michealo
Date Posted: 09 Jul 2015 at 9:33pm
Originally posted by odiebugs odiebugs wrote:


As you can see I posted you don't have the option in UEFI to fast boot,  are you using the instant boot APP ?

Definitely using just the 'fast boot' option and setting this bypasses the CTRL-I option and POST screens for me.  
I thought this was all normal until i needed to get into the RAID config the other day and noticed that i couldn't press DEL or F2 on my USB keyboard to get into EUFI to disable fast boot.
perhaps the firmware is corrupted, as mentioned.

Removing all additional HDDs/USB accessories didn't help so i'll attempt clearing CMOS and starting over

thanks all


Posted By: odiebugs
Date Posted: 10 Jul 2015 at 12:43am
Let me just answer one thing then take a look at the rest.

The RAID setup has nothing to do with UEFI, you hit CTRL I, is the way you enter the Intel option ROM.

You threw me on this one, your first sentence talks about entering  the option Rom, but then you go on to say you are trying to get to RAID with  UEFI open.  

I am confused, like I posted I don't see you have Ultra boot.   


I have a Z97, Z87.   

I have fast boot and Ultra Fast.  In the fast boot mode I can enter the Option Rom and  UEFI,  in Ultra fast 
 I CAN'T enter the Option Rom or UEFI, must use the restart to UEFI APP to disable Ultra fast.  




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Posted By: michealo
Date Posted: 10 Jul 2015 at 12:49am
Originally posted by odiebugs odiebugs wrote:

Let me just answer one thing then take a look at the rest.

The RAID setup has nothing to do with UEFI, you hit CTRL I, is the way you enter the Intel option ROM.

JFYI.  

thanks, something is definitely wrong with my setup then as i never see the CTRL+I option any longer after enabling fast boot.  from pushing the power button, the LCD stays in sleep mode until windows login screen appears.

i believe i tried this process with the LCD plugged into the on board DVI adpator instead of my GTX670 but was same result.  will have to add it to testing process.


Posted By: odiebugs
Date Posted: 10 Jul 2015 at 12:57am
Mich,  please read my post above, I edited it instead of making new post. 

 


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Posted By: odiebugs
Date Posted: 10 Jul 2015 at 1:01am
Originally posted by michealo michealo wrote:

Originally posted by odiebugs odiebugs wrote:

Let me just answer one thing then take a look at the rest.

The RAID setup has nothing to do with UEFI, you hit CTRL I, is the way you enter the Intel option ROM.

JFYI.  

thanks, something is definitely wrong with my setup then as i never see the CTRL+I option any longer after enabling fast boot.  from pushing the power button, the LCD stays in sleep mode until windows login screen appears.

i believe i tried this process with the LCD plugged into the on board DVI adpator instead of my GTX670 but was same result.  will have to add it to testing process.

When booting, you should see the Option Rom Version, and see the attached RAID set, then you see the MOBO options for entering UEFI, booting.


In a Ultra fast mode, you don't see anything but windows booting.  


I'm still at a loss as to why your fast boot is acting like a Ultra fast boot.  


Will wait till you read back through my posts and see what you say.  


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Posted By: michealo
Date Posted: 10 Jul 2015 at 1:16am
Originally posted by odiebugs odiebugs wrote:

Mich,  please read my post above, I edited it instead of making new post. 

 

understood, thanks.
agreed no 'ultra fast boot' on the z77.
however, the 'fast boot' option being enabled should still give me POST screen and RAID/UEFI prompts?   
this is rather puzzling and indeed seems like fast boot is behaving like ultra fast boot, as you mentioned.
i have the extreme 4 version if that makes any difference.


Posted By: odiebugs
Date Posted: 10 Jul 2015 at 1:32am
Originally posted by michealo michealo wrote:

Originally posted by odiebugs odiebugs wrote:

Mich,  please read my post above, I edited it instead of making new post. 

 

understood, thanks.
agreed no 'ultra fast boot' on the z77.
however, the 'fast boot' option being enabled should still give me POST screen and RAID/UEFI prompts?   
this is rather puzzling and indeed seems like fast boot is behaving like ultra fast boot, as you mentioned.
i have the extreme 4 version if that makes any difference.
Glad you checked back.  Will wait a little while to see if we get a heads up on someone with Z77, if not I can check to see if this is due to two factors, one being a UEFI change, or not all boards are having this scenario.  But will take a while to get an answer from techs.

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Posted By: odiebugs
Date Posted: 10 Jul 2015 at 8:15am
Sorry if I don't see it in the posts, What is your OS and what is the UEFI / BIOS version ? 

Need to know.


Can you go to the Z97 extreme 4 page, go to download and win 8,  look at utilities and look for the Restart to UEFI 1.0.5 .

Install it on your system  and see if the App works after setting fast boot.


^^^^ EDIT--  I checked with someone who has the same board and they said they have the three options for fast boot- Disabled, Fast, Ultra fast.  Please once you get in can you "" triple check "" to see if all three are there.   They must be.  If you have triple checked and the Ultra is really missing, you should try reflashing the BIOS/ UEFI.  

I can't remember which version you have but you could flash the newest 2.90,  and see if this was corrected.


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Posted By: parsec
Date Posted: 10 Jul 2015 at 11:08pm
michealo, what UEFI/BIOS version are you using on your Z77 Extreme4?

The Fast Boot option should have three settings, Disabled, Fast, and Ultra Fast. If you don't have those three settings then your UEFI is not up to date.

The Restart to UEFI program exists to work with Windows 8/8.1 when using the Ultra Fast setting. But the Restart to UEFI program can be used by anyone using Win 8/8.1 regardless of the Fast Boot setting. The Restart to UEFI program uses a feature that is built into Windows 8/8.1 that causes the automatic restart into the UEFI/BIOS UI.

It sounds like you have Secure Boot enabled, or CSM disabled. Either of those settings requires the Win 8/8.1 installation to be using the EFI boot loader, and the video source to be GOP compatible. You would likely see the 62 POST code if your video source is not GOP compatible. Either of these settings also causes Ctrl I to no longer work, and the Intel RAID Option ROM UI will be found as an option in the UEFI, in the Advanced screen. My Win 8.1 installations are configured to use the EFI boot loader, so I am familiar with this situation.

You will need at least UEFI version 2.10 for all of the above to be compatible with Win 8/8.1, and be using the Intel integrated graphics.




Posted By: michealo
Date Posted: 12 Jul 2015 at 2:53am
Originally posted by parsec parsec wrote:

michealo, what UEFI/BIOS version are you using on your Z77 Extreme4?

The Fast Boot option should have three settings, Disabled, Fast, and Ultra Fast. If you don't have those three settings then your UEFI is not up to date.

The Restart to UEFI program exists to work with Windows 8/8.1 when using the Ultra Fast setting. But the Restart to UEFI program can be used by anyone using Win 8/8.1 regardless of the Fast Boot setting. The Restart to UEFI program uses a feature that is built into Windows 8/8.1 that causes the automatic restart into the UEFI/BIOS UI.

It sounds like you have Secure Boot enabled, or CSM disabled. Either of those settings requires the Win 8/8.1 installation to be using the EFI boot loader, and the video source to be GOP compatible. You would likely see the 62 POST code if your video source is not GOP compatible. Either of these settings also causes Ctrl I to no longer work, and the Intel RAID Option ROM UI will be found as an option in the UEFI, in the Advanced screen. My Win 8.1 installations are configured to use the EFI boot loader, so I am familiar with this situation.

You will need at least UEFI version 2.10 for all of the above to be compatible with Win 8/8.1, and be using the Intel integrated graphics.



I reapplied 2.90 BIOS from instant flash instead of doing it through the windows app, perhaps that was an issue.
Afraid i don't know how to tell what UEFI version i have installed.

i'm happy to report however that things are back to normal.
i see the POST/ctrl+i screens now and everything else seems ok

thanks all for the assist


Posted By: odiebugs
Date Posted: 12 Jul 2015 at 6:49am


 You have the 2.90 UEFI, you don't have a BIOS,  BIOS are the past. I know the download page say BIOS.

The reason you can enter everything, is because the setting for fast and ultra boot option is disabled by default, so when you reflashed the UEFI, you're not in fast or Ultra mode.  Fast mode won't stop you from seeing either, only Ultra mode goes right to windows boot. 


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Posted By: michealo
Date Posted: 12 Jul 2015 at 9:32am
Originally posted by odiebugs odiebugs wrote:



 You have the 2.90 UEFI, you don't have a BIOS,  BIOS are the past. I know the download page say BIOS.

The reason you can enter everything, is because the setting for fast and ultra boot option is disabled by default, so when you reflashed the UEFI, you're not in fast or Ultra mode.  Fast mode won't stop you from seeing either, only Ultra mode goes right to windows boot. 


it's still puzzling me how i was getting a 'ultra fast boot' behavior though for some time even though it shouldn't have on my Z77 extreme 4.
i quote enjoyed how fast windows booted and wish i could make it happen again now that i replaced the failed RAID drive but oh well, i'm due for an upgrade soon anyways


thanks


Posted By: odiebugs
Date Posted: 12 Jul 2015 at 10:32am
This the 2.10 BIOS /UEFI update.

1. Support Windows 8.
2. Modify ASMedia SATA3 can't detect HDD when CSM disable.
3. Add i7-2700K to CPU EZ OC, Advance Turbo 30 and Power Saving Mode support list.

Note: "Ultra Fast" is only supported by below conditions.
1. OS is Windows 8.
2. Graphics supports UEFI GOP.




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Posted By: odiebugs
Date Posted: 12 Jul 2015 at 10:34am
This means that any BIOS /UEFI version like 2.90, has the added fast , ultra fast boot option added in BIOS./ UEFI . I don't understand how you did and now it sounds like you're saying you don't.

If it's not added, ASrock shouldn't have posted this to the update and they need to remove it or add it.


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Posted By: michealo
Date Posted: 12 Jul 2015 at 1:16pm
Originally posted by odiebugs odiebugs wrote:

This means that any BIOS /UEFI version like 2.90, has the added fast , ultra fast boot option added in BIOS./ UEFI . I don't understand how you did and now it sounds like you're saying you don't.

If it's not added, ASrock shouldn't have posted this to the update and they need to remove it or add it.

indeed, at some point i stopped seeing the POST/ctrl+i screens but it didn't strike me as odd because i didn't have a need to get into the RAID menu until recently.
i tried to enable the 'ultra fast boot' out of curiosity and i get stuck in UEFI loop.



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