Z170 Extreme7+ Problems
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=3871
Printed Date: 29 Jan 2025 at 8:38am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z170 Extreme7+ Problems
Posted By: mchrist152
Subject: Z170 Extreme7+ Problems
Date Posted: 25 Nov 2016 at 12:20pm
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" rel="nofollow - I just purchased a Z170 Extreme7+ and am trying to get it to work. I've installed the CPU, 32Gb of memory an SSD drive in an Antec case. I've attached a known working usb mouse and known working ps2 keyboard. I've connected a monitor through a DVI-D cable. When I first fired up the board it would show the screen to get into the bios which suggests pressing the f2 or del key. But that didn't work for me because the keyboard and mouse never worked. I could press f2 or del all I wanted and nothing would happen. Then it would go and try to launch the OS (Win7) but found new hardware and suggested a repair. Of course I couldn't click on the repair button because the mouse and keyboard didn't work. Then I would restart it and the same thing would happen. Then, after a couple of times restarting it it wouldn't even show anything on the monitor while the keyboard and mouse have never worked on it. So, here I am, wondering what to do next. Any ideas? ------------- Mike C. |
Replies:
Posted By: wardog
Date Posted: 25 Nov 2016 at 1:07pm
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" rel="nofollow - USB mouse and KB? With Win7 on the 170 boards you need to use the USB Patcher from your boards download page to patch Win7 install media to enable USB 3.0. Either you have them plugged into a USB 3.0 port(s) now, w/o the 3.0 driver,, or you need to install the USB 3.0 driver on the d/l page that Win7 does not have for the 170 boards. Post back the outcome. |
Posted By: mchrist152
Date Posted: 25 Nov 2016 at 1:27pm
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" rel="nofollow - It's a USB mouse but a PS2 keyboard. Even if your theory is correct, at least the keyboard should work then. And that's really all I need to work on the bios. But also, there are USB 2.0 ports on the back panel which I am using with the mouse. Hopefully, that wouldn't be a problem with the 2.0 ports, right? ------------- Mike C. |
Posted By: Xaltar
Date Posted: 25 Nov 2016 at 2:15pm
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The issue does not effect UEFI operation. The reason this happens is that windows 7 does not have native drivers for the USB controllers used on intel 100 series based motherboards, this includes the USB 2.0 ports from what I recall. The OS is old and as such cannot support hardware that did not exist at the time of it's release. If the PS2 keyboard isn't working in BIOS (UEFI) then it is either not compatible with the system or damaged. If you have a USB keyboard to test with I would try that, it will allow you into the BIOS (UEFI) and function correctly there. Once you are ready to install your OS you will then need to follow the steps listed in the link below to ensure your USB devices work in windows 7: http://www.asrock.com/microsite/win7install/ " rel="nofollow - http://www.asrock.com/microsite/win7install/ ; If you are not able to get past POST try clearing CMOS and see if that brings the system back to life. By your original post it looks like your PS2 keyboard may be electrically incompatible and caused issues. Let us know how it goes. ------------- 
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Posted By: parsec
Date Posted: 25 Nov 2016 at 2:18pm
wardog's statement is not a theory, it is a fact with any Intel 100 series chipset board, such as your Z170 Extreme7+. I own one too. Your Z170 board will ONLY install USB 3.0 drivers for ALL the USB ports, including the USB 2.0 ports. Intel did that. Yes, this affects the USB 2.0 ports, as I said above. Windows 7 does not have a native USB 3.0 driver in it installation package. This situation was recognized when the Intel 100 series chipsets were released. That's been known for over a year, since the release of the Skylake platform. This really is not discussed very much in the PC media for some reason, so unless you own a Skylake system you won't be aware of it. This issue does not affect Windows 8.1 or 10. If you go to your board's information page, you'll find a link just under the pictures of the board, How to install Windows 7. Not particularly obvious, but it is there. Here's a direct link to that page: http://www.asrock.com/microsite/Win7Install/index.html" rel="nofollow - http://www.asrock.com/microsite/Win7Install/index.html This guide for installing Windows 7 gives you a few options, depending upon the hardware and Windows 7 installation media available to you. If you happen to be using an NVMe SSD as the OS drive, you have another issue waiting for you. The Windows 7 installer suggesting a repair might simply be a side affect of the lack of the USB 3.0 driver, or your OS drive might have an OS on it now. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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mchrist152 wrote:Posted By: Xaltar
Date Posted: 25 Nov 2016 at 2:20pm
Hehe, it looks like we posted on top of each other Parsec  -------------
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Posted By: wardog
Date Posted: 25 Nov 2016 at 2:45pm
I've quite often wondered if you two were "curious'. I guess I know now.   |
Posted By: mchrist152
Date Posted: 25 Nov 2016 at 3:16pm
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" rel="nofollow - My situation was that I already had an OS on the SSD drive (Windows 7). I just wanted to update the processor, motherboard, and memory. My thought was I could update the drivers on the OS later. Of course, that assumes one can at least get a keyboard working so the system can be brought up and drivers updated. Sounds like that may not be the case here. That brings me to that PS2 connector. It's different from the PS2 connectors I'm familiar with because it appears to support both a keyboard and/or a mouse. Can somebody tell me how that is supposed to work? Is it one or the other? Is this compatible with legacy PS2 type keyboards? Finally, how can I tell if the board is good or bad? I clear the CMOS, then power it up but see nothing on the monitor. The dr. debug screen is blank. The cpu fan is turning normally and the leds on the board appear normal. ------------- Mike C. |
Posted By: wardog
Date Posted: 25 Nov 2016 at 3:28pm
" rel="nofollow -
Mike, you didn't by chance overlook the 8-in power connection in the upper left quadrant of the motherboard did you? EDIT: Or any power connection the video card requires? |
Posted By: wardog
Date Posted: 25 Nov 2016 at 3:32pm
Oh if were only that easy. Problem lies in the fact that all the "old" drivers have already loaded even before you get to the Windows Log In screen. |
Posted By: mchrist152
Date Posted: 25 Nov 2016 at 3:50pm
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" rel="nofollow - The 8 pin connector is connected. I don't have a video card as I was planning on using the onboard graphics. I mostly remote desktop into this machine so high end graphics don't make a lot of sense. Besides the onboard graphic with the i7 processor should be equivalent to a low end card and I can always buy a card later if I find I need one. Anyway, it did show something on the monitor but now does not. I did have a PS2 keyboard plugged in but it was/is a good keyboard. I didn't do anything to the board that should have caused this change in behavior unless you consider rebooting the computer to be a cause. It just went from booting into windows to not booting into windows. Therefore, I'm trying to figure out if the motherboard is still good or not. I can install win10 on this machine but, of course, the board has to be good. So is there a good way to tell? ------------- Mike C. |
Posted By: wardog
Date Posted: 25 Nov 2016 at 4:00pm
" rel="nofollow -
Unfortunately no there isn't. And 'sides, reinstalling Windows isn't like pulling your own teeth. |
Posted By: mchrist152
Date Posted: 19 Dec 2016 at 2:05am
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I just wanted to give an update. I returned the board and ASRock promptly sent me a replacement. In the meantime, I reinstalled my old ASUS board and upgraded the OS to windows 10. I also installed every driver for that board from ASRock's download page. Then I installed the replacement board and everything went pretty smoothly. The biggest problem I had was setting up the RAID system. I believe this is mostly due to the Intel Rapid Storage Technology software and drivers. I installed the Intel Rapid Storage Technology software from the ASRock webpage but when I turned on RAID in the bios, the Intel Rapid Storage Technology software would suffer an unknown error and not start. The Rapid Storage Technology service would not start automatically either. After much soul searching, google searching and pulling out hair I started to suspect drivers. But when I looked in device manager under IDE ATA/ATAPI controllers, the version of the Intel driver was the latest. However, when I turned on RAID in the bios this driver would move from IDE ATA/ATAPI controllers to Storage controllers and then the version of that driver - iastorav.sys - was old (9.something). So I uninstalled that driver making sure to check the checkbox about removing it from the system and then the system found and installed another driver - iaStorAV.sys version 13.2.0.1022. This still seems old since I'm using version 14 of Intel's RST but things are working well so I decided to leave it alone. I guess the main takeaway here is that the Intel Rapid Storage Technology drivers do not update properly and it's a little tricky to detect given the way the device class and driver version changes once raid is enabled in the bios. But I'm pretty positive on this board so far. We will see how it lasts over time. ------------- Mike C. |