Z87 Extreme4 (new version) USB ports not working.
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4059
Printed Date: 27 Dec 2024 at 9:48pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z87 Extreme4 (new version) USB ports not working.
Posted By: Krzy5i3k
Subject: Z87 Extreme4 (new version) USB ports not working.
Date Posted: 19 Dec 2016 at 5:00pm
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Good day, i have serious problem with my Z87 Extreme4 motherboard- everything work good except USB ports... Only mouse (wireless) and keyboard are correctly recognized and working (in all 2.0/3.0 ports). I have newest BIOS flashed in UEFI over the internet. Doesnt matter where i connect my bootable pendrive (USB 2.0/3.0 ports), it wont show in UEFI BIOS or Windows. I checked 4 pendrives, 2 phones, 1 WiFi card and 1 external HDD in Windows and UEFI - nothing, only mouse and keyboard work. When i try to configure USB Settings in UEFI (legacy/patch) i got some kind response in Windows, but i always get "Unknow USB Device (Port Reset Failed)". Processor: Intel I5-4670k Motherboard: Asrock Z87 Extreme4 RAM: Corsair DDR3 2133MHz CL11 2x4GB GPU: Sapphire RADEON R9 290 HDD: WD Blue 640GB PSU: EVGA 600B OS: Windows 10 Pro Please help  .Ps. Sorry for poor english. |
Replies:
Posted By: wardog
Date Posted: 19 Dec 2016 at 6:09pm
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" rel="nofollow - Is this a new build, or one that's been running fine till this issue? You're not seeing this behavior because you're using a USB Hub are you? |
Posted By: Krzy5i3k
Date Posted: 19 Dec 2016 at 6:30pm
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I bought it few days ago from previous user. He did not have any issues as he said. Dont have any USB hub connected to mainboard (but i connected monitor one at beggining). I found another oddity- after BIOS upgrade, cleaning CMOS or crash (after failure OC) causes Intel GPU displays graphic and my eGPU runs with 100% fan speed. After booting Windows and turn off computer, all come back to normal and eGPU working as main graphic adapter. |
Posted By: wardog
Date Posted: 19 Dec 2016 at 8:02pm
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" rel="nofollow - Ok It's beginning to sound like you moved the HDD w/OS over to this new MB? |
Posted By: Krzy5i3k
Date Posted: 19 Dec 2016 at 8:27pm
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Yes, that is exactly how it was. I did it because had to transfer data from 1st partition to 2nd partition (it worked before). After that when problems occured i have reinstalled whole Windows using DVD. |
Posted By: wardog
Date Posted: 20 Dec 2016 at 3:39am
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""After that when problems occured i have reinstalled whole Windows using DVD."" Is that saying it's working now with a fresh Windows install, or that this problem still exists? |
Krzy5i3k wrote:Posted By: Krzy5i3k
Date Posted: 20 Dec 2016 at 3:52am
| Problem still exist- only keyboard and wireles mouse working on freshly installed Windows 10 Pro. |
Posted By: wardog
Date Posted: 20 Dec 2016 at 3:56am
" rel="nofollow -
The ports you have the USB mouse and KB in, do any other USB devices work in those two particular ports? Or seriously, ONLY the mouse and KB? |
Posted By: Krzy5i3k
Date Posted: 20 Dec 2016 at 4:07am
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Its crazy but yes, only keyboard (Microsoft Sidewinder X4) and mouse (Logitech G602) working. More crazy is that it doesnt matter what USB port i will choose (2.0/3.0), those two are always working. I tested: Four Pendrives, Kingston 4GB, Platinet 32GB, Toshiba 8GB, Sandisk 16GB - nothing; Two phones, LeTV X800 Pro and Honor 5x - only charging; One WiFi card TP-Link TL-WN822N - this one seems to be damaged after connecting to mb, not working on laptop atm.
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Posted By: wardog
Date Posted: 20 Dec 2016 at 1:06pm
Those that you tested above, did any of them work, even once, on a fresh OS install? I'm beginning, beginning, to think you got took on the used motherboard  |
Posted By: Krzy5i3k
Date Posted: 20 Dec 2016 at 2:23pm
It is used mainboard, I confirmed it before  .None of this tested by me devices worked even once on fresh Windows. Also, none of them are visible in BIOS System Browser feature (except keyboard and mouse) and boot manager.
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