Fatal1ty X99 Professional Gaming i7 Memory Problem
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4336
Printed Date: 22 Dec 2024 at 7:22pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Fatal1ty X99 Professional Gaming i7 Memory Problem
Posted By: betowender
Subject: Fatal1ty X99 Professional Gaming i7 Memory Problem
Date Posted: 01 Feb 2017 at 4:35pm
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I have 4 modules of 4gb model Gskill F4-2400c15-4grk. The bios detects the 16 and only lets you use 8. The same happens in windows, the CPU-z application shows the 16 but the windows only lets you use 8. https://1drv.ms/f/s!AkohXLT7rwjdmjK_5thmicFVeakM" rel="nofollow - See the images . . Everything was working perfectly on my previous motherboard model MSI x99x Gaming 7.
I need a bios update for better compatibility. I have the bios 1.40 which came on the mother board. |
Replies:
Posted By: Xaltar
Date Posted: 01 Feb 2017 at 4:54pm
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Update the BIOS to the latest version using the "instant flash" option. It is the safest method and we always recommend it. ------------- 
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Posted By: betowender
Date Posted: 01 Feb 2017 at 5:58pm
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Hi Xaltar, the last bios in the site is 1.40. Where i do find most recent? or beta? (Sorry my english).
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Xaltar wrote:Posted By: wardog
Date Posted: 01 Feb 2017 at 7:07pm
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" rel="nofollow - 1.40 is the latest. BETA or not. What is the 16GB(4x4GB) G.Skill kit, KIT, part number. What version/flavor of Windows is this reporting as 8GB usable? Windows key > Run > msconfig > Boot tab > Advanced options > Maximum memory - if this is checked then uncheck it, click OK, then Apply, and reboot immediately afterwards. |
Posted By: betowender
Date Posted: 01 Feb 2017 at 7:55pm
Thanks for reply.
At the moment I'm not near the pc to see the Party Number. I'll check and then I'll let you know. But I can say that I use Windows 10 x64 more updated. Did you see the pictures? The image number 2 shows in Bios that only 2 detected modules, but in the other images of Bios they show all 4. I think we need a new bios update. |
Posted By: betowender
Date Posted: 16 Feb 2017 at 12:36am
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Same problem w me. http://www.computershopper.com/components/reviews/asrock-fatal1ty-x99-professional-gaming-i7/%28page%29/2#review-body" rel="nofollow - http://www.computershopper.com/components/reviews/asrock-fatal1ty-x99-professional-gaming-i7/(page)/2#review-body More photos about the problem, http://1drv.ms/f/s!AkohXLT7rwjdmkgY3SWxv4Lgcps-" rel="nofollow - http://1drv.ms/f/s!AkohXLT7rwjdmkgY3SWxv4Lgcps-
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Posted By: wardog
Date Posted: 16 Feb 2017 at 4:01am
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Still waiting on answers to the above two questions. Memory KIT part number and Windows 10 Home, Pro, or other. And also x86 or x64 |
Posted By: betowender
Date Posted: 16 Feb 2017 at 7:54pm
Windows 10 x64 pro updated. Memory i have 2 kit now, Gskill 4x4 and Corsair 4x8. I cant find P/N. Please see this http:////1drv.ms/f/s!AkohXLT7rwjdml1SFhk1vjTYVtOh" rel="nofollow - photos
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Posted By: wardog
Date Posted: 16 Feb 2017 at 10:25pm
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Thanks for the pics. Got 'em both. While appreciating both choices of the two high performance kits you have, neither is certified by G.Skill or Corsair to function on the X99 Gaming i7. Regardless of the motherboard manufacturer all X99 systems are extremely finicky concerning memory. I hate to say it but you've fallen prey to the downside of X99 memory compatibility in your two choices of memory kits you have. Picking and choosing memory for an X99 system differs greatly compared to the previous generations where a gray area existed. The motherboard manufacturers _and_ memory manufacturers are acutely aware of what does and what does not function on Brand X's X99 motherboard. Regarding this, you can choose to contact ASRock Tech Support yet I fear a BIOS being issued to address your compatibility issues wouldn't be something I'd hold my breath on. It's deeper than simply BIOS issue. Nor is is strictly an ASRock "issue" as all brands of X99 boards are finicky. It's inherent to the X99 platform in general. If you still have a return grace period on one or both kits I highly recommend returning one or both kits and in their absence instead choose a compatible kits using the below memory manufacturers Memory Finder compatibility matrix's. This way you forego the compatibility headaches and instead receive a kit that has been tested on/against the X99 Gaming i7 and comes with a Guarantee of Compatibility by them. A short list compiled and updated by myself while helping Users here determine compatibility issues. http://www.gskill.com/en/configurator" rel="nofollow - http://www.gskill.com/en/configurator http://www.corsair.com/en-us/memory-finder" rel="nofollow - http://www.corsair.com/en-us/memory-finder http://patriotmemory.com/memory-finder/" rel="nofollow - https://patriotmemory.com/memory-finder/ https://www.kingston.com/us/memory/search/Options" rel="nofollow - https://www.kingston.com/us/memory/search/Options http://www.crucial.com/usa/en/advisor%3Fcm_re=top-nav-_-flyout-memory-_-us-memory-advisor" rel="nofollow - http://www.crucial.com/usa/en/advisor?cm_re=top-nav-_-flyout-memory-_-us-memory-advisor http://www.pny.com/support/memory-configurator" rel="nofollow - http://www.pny.com/support/memory-configurator Keep me posted please. And know, I feel your pain. Benn there, done that. |
Posted By: betowender
Date Posted: 17 Feb 2017 at 9:16am
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Hi Wardog Thanks for you help, i will send board and memory to resale, they will test and replace board and memory for me. I have buyed this mother board and memory in this month.
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Posted By: betowender
Date Posted: 24 Feb 2017 at 8:28am
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Hi guys, News!!! I just tested the whole set with a 6800k processor. Both kits worked on a quad channel !!! The Gskil and the Corsair. And also worked all 8 modules together from memory. I still believe this is a bios bug, or some bugs in it programming. I saw this same problem on several forums with the Asus and AsRock line 59xx and x99. I need your help to address this issue to Asrock engineers. A response from them would be very good. |
Posted By: wardog
Date Posted: 24 Feb 2017 at 8:45am
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The 6800 and 5930 are still different generations of processor. Use the below email to contact them at the California location. mailto:support@asrockamerica.com" rel="nofollow - support@asrockamerica.com Offer up as much direct and straightforward info and any finding you can. And, keep us posted here. For as I said the X99 platform is finicky when considering memory. |
Posted By: betowender
Date Posted: 09 Mar 2017 at 3:06am
| Problem Solved!!! I bought a 6850k processor and it works the 2 kits (4x4 Gskill 2400 and 4x8 Corsair 3000, 48gb ram!) together in quad channel. I sent the 5930k to RMA. Intel found the defect and released the submission. |
Posted By: wardog
Date Posted: 09 Mar 2017 at 3:32am
That sux, but finally you have a functioning computer. Note: Far FAR too many dud Intel chips lately. |