RMA Incident
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=43647
Printed Date: 17 Sep 2024 at 4:27am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: RMA Incident
Posted By: TheCrazyGoat9386
Subject: RMA Incident
Date Posted: 14 Jun 2024 at 6:30am
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I've had some issue's with the RMA process through the American side of things. I won't go through all that right now but, the board I received back has hair all over it. It seems to be pet hair. Now, I sent in a brand spanking new board. Not even used for three months. Why do I receive a refurbished board with hair not only all over the board but in the socket as well. I just got this board back from the RMA department yesterday. Open it up today to find hair(assuming animal). I sent it in with the original box so it was safe and hair free. I know it was because I took pictures of the motherboard before it left my house. Have to be safe. Then it gets sent back with a decent box. It was well packaged. I can't argue about that at all. It was treated well. It's just different from the original box. Don't understand why that's a thing. Not a big deal though. As long as the board was safe. Now, I paid $500 for this board and only have been able to use it for roughly a month. I know I can clean it off but is the process of the RMA department really that unclean? I have several pictures documented. Including the original documents with the RMA department. With the issue's I was having. Is there a possibility to speak to a representative here? Every time I've called the USA RMA Department. I've been met with a pick up - then hang up. That's documented as well. I hate complaining about things. I'm generally pretty easy to get along with and hardly ever say anything if a product fails because it does happen. It's not the end of the world but time is one thing I'm unable to get back. This whole process has honestly been one of the worst experiences with customer service that I've ever dealt with. Side note: G.Skill has sent me brand new $200-$300 ram because of a defect. AMD has done the same after double checking. I apologize up front for grammatical errors. I've loved ASRock boards since the beginning of AM4. I've owned a few and sold hundreds in builds that I've made. Still have a X570 Taichi board that's an absolute tank of a board. One of the most dependable boards I've owned. Especially for overclocking memory. The features make it extremely simple to wipe and try again. |
Replies:
Posted By: Xaltar
Date Posted: 14 Jun 2024 at 2:59pm
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It sounds like you received a returned and tested/repaired board. I don't speak for ASRock but I believe they typically send out a tested working board as soon as they have verified that the board they received has not been damaged/tampered with and is covered by warranty. In your case it's likely someone sent an RMA of a board that was covered in pet hair, it was tested and/or repaired then sent out to you. From what I gather, most "repairs" are simply BIOS flashes after failed/bricked updates. It's no excuse but I do know that boards that are sent out to users for RMA are always tested by the support staff before being sent. Perhaps the lighting is bad or the person responsible was in a hurry and didn't notice/pay attention to the hair. If you want to talk to someone from ASRock you will need to open a support ticket or find an email address from their website to submit your complaint. Good luck. ------------- 
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Posted By: K9PT
Date Posted: 15 Jun 2024 at 7:06pm
| In America send this type of problem to FTC |