Can no longer access BIOS settings on boot
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4407
Printed Date: 25 Apr 2024 at 1:26pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Can no longer access BIOS settings on boot
Posted By: tragician
Subject: Can no longer access BIOS settings on boot
Date Posted: 12 Feb 2017 at 6:12pm
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" rel="nofollow - Hi everyone, I've had a Z170M-ITX motherboard in my PC for the last 6 months or so and have had no troubles until now. Recently I've been trying to boot a Linux Mint live USB and have had a number of what appears to have been video card issues preventing that. I've turned UEFI and similar settings on and off to try and get it working (with no success), but after my last tweaking of the BIOS settings I am no longer able to access the settings from boot. It appears that none of the keys to access various BIOS settings (F2 & Del, but also F11 for boot manager) work at all now, with my PC immediately booting to Windows 10 after the initial ASRock splash screen. I've attempted to power cycle the PC without success, and tried a combination of wireless and USB keyboards (and USB ports) to check if that might have been the issue. All to no avail. Has anyone experienced this problem? If so, how can I re-access the BIOS settings? Thanks for any suggestions you can think of!
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Replies:
Posted By: wardog
Date Posted: 12 Feb 2017 at 10:35pm
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" rel="nofollow - Have you tried resetting the BIOS? Failing that, let it BOOT to Win10, then D/L and install Restart to UEFI from the MB's download page. http://www.asrock.com/mb/Intel/Z170M-ITXac/?cat=Download |
Posted By: tragician
Date Posted: 13 Feb 2017 at 10:57am
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" rel="nofollow - I don't think I've reset it - how do I do that? If that doesn't work I'll follow the second suggestion - thanks! |
Posted By: wardog
Date Posted: 13 Feb 2017 at 12:00pm
Install Restart to UEFI. It's much easier and will guarantee you can get into the BIOS. Guessing here but I'd bet Mint's bootloader borked your boot config in the BIOS. |
tragician wrote:Posted By: ASRock_TSD
Date Posted: 14 Feb 2017 at 5:27pm
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Dear tragician, Greetings, this is ASRock TSD. If you would like to get into BIOS setup, we provide some suggestions to verify: 1. Please refer to the user manual (page.23) from the link below to clear CMOS to try (Please shutdown the AC power). http://asrock.pc.cdn.bitgravity.com/Manual/Z170M-ITXac.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/Z170M-ITXac.pdf 2. Only install the necessary devices ( CPU and one stick memory ) to check if the system can boot into BIOS properly. 3. Please refer to the link below and install Restart to UEFI ver:1.0.5, this utility could restart to BIOS setup in OS environment. http://www.asrock.com/mb/Intel/Z170M-ITXac/%3Fcat=Download&os=Win1064" rel="nofollow - http://www.asrock.com/mb/Intel/Z170M-ITXac/?cat=Download&os=Win1064 Thanks! All the best, ASRock TSD |
Posted By: tragician
Date Posted: 14 Feb 2017 at 6:43pm
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" rel="nofollow - Hi again, I've installed Restart to UEFI and it gets into the BIOS settings, however I am unable to use my keyboard or mouse within the settings interface. I've tried all available USB ports and a wired keyboard, but none of these have worked. It seems like the BIOS settings have somehow stopped recognising keyboard/mouse inputs. Is there a way to force it to recognise these, or will I have to somehow reinstall the BIOS to get it working again?
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Posted By: tragician
Date Posted: 18 Feb 2017 at 6:13am
| Bump as I've received no response from Asrock tech support. |
Posted By: wardog
Date Posted: 18 Feb 2017 at 6:16am
" rel="nofollow -
Lemme guess. Not meaning anything by this description, but a whiz bang gaming keyboard by chance? |
Posted By: CrashNB
Date Posted: 18 Feb 2017 at 7:11am
I had the same issue yesterday. You must have switched off some usb option in UEFI. Under Advanced options->USB Configuration->Legacy USB Support and switch to UEFI only or enable. I disabled that option and couldn't get to BIOS. Do you have any PS/2 keyboard? If yes, plug it in and restart to UEFI again, your "new" keyboard should work, then change the setting I mentioned above. Here's a quote from my manual (Z270m Pro4):
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Posted By: parsec
Date Posted: 18 Feb 2017 at 11:38am
Given your mouse and keyboard refuse to work, you will need to clear the BIOS/CMOS. This is the procedure to do that: The PC must be shutdown/ shut off. The PSU power switch in the Off position. AC power removed from the PSU, unplug the PSU. Open up the PC case. The Clear CMOS jumper is on the lower right side of the board, not far above the screw in the lower right corner. CLRCMOS1 is written on the board by the jumper. Remove the jumper from the center and pin on the left, and move it over one pin so it is on the center pin and pin on the right side. Leave it in that position for a minute. You can also remove the battery from the board temporarily for a complete BIOS clear, usually not needed. After the minute, put the jumper back on the center and left pin, the normal position. Connect the battery again if it was removed. The procedure is complete. Put the PC back together, connect power to the PSU, and try to start it. If you've been using USB 3.0 ports for the mouse and keyboard, don't bother. Use the USB 2.0 ports, since all keyboards transmit data at less than USB 1.1 rates. If this still does not work, the BIOS was corrupted for some reason, and we'll need to see how we can update the BIOS without a working keyboard.  ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: tragician
Date Posted: 20 Feb 2017 at 10:20am
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Thanks for the response - I'll try this out tonight and see if this solves the problem |
Posted By: wardog
Date Posted: 20 Feb 2017 at 11:07am
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trag, while you're at it can I ask that you list out the components used by Make and P/N and include the PSU's age also please. Might maybe should have asked and known these from the get go |
Posted By: ASRock_TSD
Date Posted: 20 Feb 2017 at 5:11pm
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Dear tragician, Greetings, this is ASRock TSD. According to your question, we provide some suggestions: 1. Please plug the USB keyboard / mouse into other front or rear USB 2.0 ports to verify. 2. If possible, please use another USB keyboard / mouse to verify. 3. If possible, please use this fail USB keyboard / mouse to another system to check whether it could work well properly or not. Thanks! All the best, ASRock TSD |
Posted By: tragician
Date Posted: 25 Feb 2017 at 7:20am
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Apologies again for the delay in replying - my wifi decided to screw up as well so I've been spending the last few days fixing that issue before turning my attention to this problem (which all started when I was trying to get a Linux Mint live USB to boot properly...). I was attempting to procure a PS/2 keyboard this week but had no luck, so I'll try the clear BIOS option over this weekend and get back to you. Thanks again for your assistance so far...
...ASRock TSD excluded. Seriously, the very first support request I sent you guys (as well as the first post on this forum) explicitly stated that I'd tried multiple devices on multiple ports with no luck. I then responded to this exact (seemingly) pro forma response close to a week ago clarifying this fact and asking for more assistance, with no reply from you guys whatsoever. I'm very grateful that the ASRock community has been so generous with their time, because your attempts at 'assistance' so far have been terrible.
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Posted By: tragician
Date Posted: 25 Feb 2017 at 7:45am
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Woohoo, finally got it working! As suggested by parsec, it was a matter of clearing the BIOS/CMOS, and I can now get back into the settings to return to my original task of getting a live USB booting. Thanks again to everyone who chipped in suggestions to get this fixed :)
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Posted By: RandomGuy
Date Posted: 02 Nov 2020 at 10:11pm
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I was also experiencing this issue - seemed like I hit F11 or F2 or DEL or anything, and no matter what, it didn't accept my input. I do have a Logitech G213 keyboard - so I guess that's considered a gaming keyboard... So I tried a dead-simple solution
And wouldn't you know - everything was fine after that - so try the simplest thing first. ------------- I am the most humble person in the world, just ask anyone! |
Posted By: Twiggmaster Atol
Date Posted: 02 Dec 2020 at 11:06am
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Thanks guys your replies got my rig going. I would try to boot and got stuck on the asrock boot page with no codes and no response from keyboard. Linux mint, Linux 16, Multiple hard-drives, one clone backup and 16+18+20 install disks. Mint messed with my bios. Had to reset using clrcmos1 jumper and got code 99. removed my video card (GTX750TI) and plug an old monitor with a 15 pin directly to the board. Worked and booted mint with no problem. |