Z170 Extreme 4 not supported - Help needed
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Topic: Z170 Extreme 4 not supported - Help needed
Posted By: Gearoid
Subject: Z170 Extreme 4 not supported - Help needed
Date Posted: 12 Feb 2017 at 9:03pm
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" rel="nofollow - Help needed for a non techie - Issue following Windows7 upgrade. When booting up following error received "Driver Disk Preparer v1.08 - ASRock Incorporation, all rights reserved Model Name: Z170 Extreme 4 This model is not supported!" PC will not boot up at all - how do i fix? ------------- Gearoid |
Replies:
Posted By: wardog
Date Posted: 12 Feb 2017 at 9:41pm
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Did you follow the proper steps at: http://www.asrock.com/microsite/win7install/" rel="nofollow - http://www.asrock.com/microsite/win7install/ Windows 7 does not come with some USB drivers that are needed at setup on all Z170 motherboards. |
Posted By: Gearoid
Date Posted: 13 Feb 2017 at 5:04am
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" rel="nofollow - Thanks for your reply. So just to put context on this, this is a new PC build completed in December, worked perfectly , with Windows 7, until yesterday when a user was prompted to run W7 Updates. Following this can't boot up PC and get the earlier driver error. One thought was to try reinstall W7 but can't do it. When you boot up PC it asks to Insert Boot Media in selected Boot device and press a key. Does this mean I need to find a driver for Z170 Extreme 4 and load it, if so can it not be done from disc received with ASRock MB?, which by the way we have tried but keep getting the original error. All help appreciated ------------- Gearoid |
Posted By: wardog
Date Posted: 13 Feb 2017 at 5:41am
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OK, I maybe fudged some when reading upgrade in your orig post. I'll ask first this time  By what means is the upgrade being introduced? USB Thumb Drive? Was the ASRock 3TB Unlocker installed to support boot drives over 2.xTB ? I myself will pass this one up to MY tech contacts at ASRock. So please bear with me while i ferret out some details from you. |
Posted By: wardog
Date Posted: 13 Feb 2017 at 6:07am
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hhehehehe, I just Googled your """Driver Disk Preparer v1.08 - ASRock Incorporation, all rights reserved. This model is not supported"" You ready for this???? Take the included Support CD out of the ODD. It's attempting to boot from that, as that BIOS must be set for an ODD to boot first. http://www.tomshardware.com/answers/id-3129280/drivers-disc-model-supported.html |
wardog wrote:Posted By: Gearoid
Date Posted: 14 Feb 2017 at 10:27pm
Thank you for your response. I will check that this evening when home. I know that currently when no disk in ODD , machine looks for one to Boot Up. We then put in Driver Disk from ASRock but no joy on that. I will check Boot order and make sure not booting up from ODD but I suspect we covered this already. My worry is when we put in Windows 7 as a boot disk it did not seem to recognize our Hard Drive or find any available drive to install to. Anyway will check tonight and let you know. Thanks again ------------- Gearoid |
Posted By: parsec
Date Posted: 15 Feb 2017 at 12:20am
I can't understand how Windows 7 was installed on that board originally without preparing a fixed installation media as described in the link below. This is required if any USB hardware is used during a Windows 7 installation: http://www.asrock.com/microsite/Win7Install/index.html" rel="nofollow - http://www.asrock.com/microsite/Win7Install/index.html The ASRock driver disk is NOT what is needed for this problem, and won't help at all. It really does not make sense that a Windows 7 update would even cause the problem you described. What kind of ODD drive is being used? Is it a SATA ODD? If the ODD is connected by USB, then that is the problem. You must add a USB 3.0 driver to the Windows 7 installation media, as that is the ONLY USB driver the Intel 100 series boards will use for the USB ports. That is described in the link above. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: Gearoid
Date Posted: 15 Feb 2017 at 5:39am
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" rel="nofollow - Guys this is beyond my technical abilities, can I solve this nightmare by installing windows 10? ------------- Gearoid |
Posted By: Gearoid
Date Posted: 15 Feb 2017 at 6:10am
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" rel="nofollow - Only offered SATA3_5: HL-DT-ST DVDRAM GH24NS as Boot option in BIOS. Is this my DVD drive only, am I missing my hard drive ? ------------- Gearoid |
Posted By: wardog
Date Posted: 15 Feb 2017 at 10:46am
That is your LG internal DVD drive. |
Posted By: Gearoid
Date Posted: 15 Feb 2017 at 4:57pm
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" rel="nofollow - So should I see my hard drive in BIOS, on option list for Boot order? If so why is it missing? how can I check or test to see if har drive is dead or not, its brand new by the way! ------------- Gearoid |
Posted By: Xaltar
Date Posted: 15 Feb 2017 at 5:07pm
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Please post your full system specs. Without knowing what drive/s and what drive types you are using it is very difficult to offer advice or give answers. ------------- 
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Posted By: Gearoid
Date Posted: 15 Feb 2017 at 11:09pm
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In BIOS I am not offered a Hard Drive as a Boot option. Is this correct, Is my hard drive in trouble, how can I check. Its only a month old ------------- Gearoid |
Posted By: parsec
Date Posted: 15 Feb 2017 at 11:14pm
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Check for you hard drive in the BIOS here: Advanced screen > Storage Configuration screen. Another option would be in the Tools screen, in the System Browser feature. You would click on the SATA ports on the picture of the board, and move the mouse pointer over each SATA port to see if anything is detected/connected to that SATA port. But the Storage Configuration screen would be the first place to check. Any HDD would also appear in the boot order, but if you do not find it in the Storage Configuration screen, then something is wrong. You should also find the optical drive in the Storage Configuration screen. It's possible your HDD is dead, but we don't know that yet. Checking the connections of the SATA data and power cables would be the first thing to do. If you have another SATA data cable, replace the one currently in use. Normally you can hear an HDD spinning up, any sign of activity like that? The only way to test it is to try to get it working by changing the cables, and try to listen to it spin up, and check for it in the BIOS as described above. A new HDD does not mean it will be immune from failure. Actually, a new HDD may fail after being used for a short time, less than perfect quality control does not catch a bad drive, and it will fail. About Windows 10, yes Windows 10 will not have the problem with the missing driver that Windows 7 does. Intel's new 100 (and 200) series chipsets (like your Z170) will ONLY use a USB 3.0 driver for ALL the USB ports. It's that way with any and all manufactures mother boards. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: wardog
Date Posted: 16 Feb 2017 at 3:44am
<cough> neweggs method of shipping bare drives <cough> |
Posted By: Gearoid
Date Posted: 16 Feb 2017 at 5:20am
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OK fellows you've cracked it, totally unrelated to windows 7 upgrade, it was a hard drive issue as I was beginning to suspect as it was nowhere to be seen in the BIOS. So going through it I discovered the power to the hard drive had become disconnected in the tower right about the same time as w7 upgrade so we put 2 and 2 together and got 5. Anyway the teenager is back online, house is calm again. Many thanks to all you good souls cheers from Ireland ------------- Gearoid |
Posted By: wardog
Date Posted: 16 Feb 2017 at 9:31am
 Great. Thanks for coming back and letting us knows. |
Posted By: Xaltar
Date Posted: 16 Feb 2017 at 1:50pm
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Awesome, glad to hear you are up and running -------------
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Posted By: parsec
Date Posted: 26 Mar 2017 at 2:04am
As in, throwing it in a box with some packing material on top of the drive, with nothing on the bottom? I've seen that more times than I care to remember.  ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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