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Having issue with new video card on a old Mobo

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Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4436
Printed Date: 24 Jun 2024 at 8:21am
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Topic: Having issue with new video card on a old Mobo
Posted By: Subzero664
Subject: Having issue with new video card on a old Mobo
Date Posted: 17 Feb 2017 at 6:31am
" rel="nofollow - Trying to find out if it is my mobo or if it is a default setting with my new video card. I have a AMD a85x extreme6 with a AMD 64 3800ghz processer with 64gb maxed ram. I replaced a old NVidia 550ti 1GB with a Radeon r9 380 crossfire game video card with 4gb memory. That is a 3.0 support and it works but radeons relive crimson is showing the card as a 2.0 x8. when I play WoW it seems a little sluggish but I would think it would run smoother. Cpu temp at 20c and after running WoW it is at 45c Then mother board temp was sitting at 123F all the fans are working even the one on the CPU.  Would think the card would be seen as a x16 not sure if that would play a factor or not.
 
What I did next to see if it would correct the issue is I ran a DDU to remove both video drivers related to my new card and some remaining from NVidia. I went into the bio's and just put everything back to default settings. Got the new crimson driver 17.2 installed and when I load up WoW it still seems sluggish I even deleted the 3 folders in its folders before running it. That the game itself would only recommend 5 but it still seemed sluggish.  Crimson still still only seen a 2.0 x8 but memory and core clock was blank.  My next check to see if it does it with metal gear on high settings and GTA.
 
Side note not sure if it is anything but when I checked amd overdrive it had 2 video cards listed the onboard radeon 7660 HD and then my r9 380. Should that be? Only thing I haven't did yet was mess with the bio's with the video settings. Not sure if that would correct my issue or not if I adjusted it. Makes me wonder if the system thinks I'm using 2 video cards instead of just 1 since it is using a x8 instead of a x16.



Replies:
Posted By: wardog
Date Posted: 17 Feb 2017 at 7:15am
RE side note: It sounds as if you've enabled AMD Dual Graphics.

IMO, you should disable Dual Graphics and just run with the R9 380


Posted By: Subzero664
Date Posted: 17 Feb 2017 at 7:31am
" rel="nofollow - I didn't think I had turned on dual graphics. How do I turn it off? Do I go into northbridge in the bios to disable it?


Posted By: wardog
Date Posted: 17 Feb 2017 at 7:57am
Originally posted by Subzero664 Subzero664 wrote:

" rel="nofollow - I didn't think I had turned on dual graphics. How do I turn it off? Do I go into northbridge in the bios to disable it?


Instead of my typing out volumes upon volumes here, see pg27 of your Manual. Simply "undo' what is described there under "2.6  AMD Dual Graphics Operation Guide".



Post back please afterwards that you got it straightened out.


Posted By: wardog
Date Posted: 17 Feb 2017 at 8:00am
Too, I should remind you that until AMD's AM4 Ryzen platform is released soon, all current AMD PCIe support is PCIe 2.0. No PCIe 3.0 until AM4.


Posted By: Subzero664
Date Posted: 17 Feb 2017 at 8:09am
That's good since my old motherboard can't do 3.0 its a old 2.0 pci-e with its recent bios update for july/2013


Posted By: Subzero664
Date Posted: 17 Feb 2017 at 8:14am
ill post back to see what it does after I follow the Manuel. Thanks its been driving me nuts and it will suck if it was something that simple heh. Since its odd for both WoW and GTA to run sluggish with my ASUS r9 380 4gb video card. It was a better upgrade from my http://www.nvidia.com/page/home.html" rel="nofollow - NVidia http://www.amazon.com/evga-geforce-dual-link-graphics-02g-p4-2966-kr/dp/b00sc6has4/" rel="nofollow - geforce  550ti 1gb. Going to post in a few hours after I get off from work.


Posted By: Subzero664
Date Posted: 17 Feb 2017 at 8:45am
Thought of something else and wonder if I just have the wrong ram cards or if it something in bio's I need to change. I placed 4 8gb sticks that is 1333 to get 32gb but the board only can see and use 2 of them. Gave up on it, but when I checked recently with AMD overclock it does see all 4 sticks while the bios only can see 2. When I looked further in the bio's it did acknowledge all 4 but it is only using 2 of them. So just wonder if I get a set of higher waiting ram sticks if that would correct.


Posted By: parsec
Date Posted: 17 Feb 2017 at 10:11am
" rel="nofollow -
Originally posted by Subzero664 Subzero664 wrote:

Thought of something else and wonder if I just have the wrong ram cards or if it something in bio's I need to change. I placed 4 8gb sticks that is 1333 to get 32gb but the board only can see and use 2 of them. Gave up on it, but when I checked recently with AMD overclock it does see all 4 sticks while the bios only can see 2. When I looked further in the bio's it did acknowledge all 4 but it is only using 2 of them. So just wonder if I get a set of higher waiting ram sticks if that would correct.


I'm sorry, but I don't understand what you mean by "higher waiting" memory?

There are only a few 8GB DIMMs listed in your board's Memory Support List:

http://www.asrock.com/mb/AMD/FM2A85X%20Extreme6/?cat=Memory

Are all four DIMMs from a matched kit of memory, bought at the same time? What is the full model number of your memory?

When you put the new video card in the board, did you clear the BIOS? You really should do that any time you have a major hardware change like changing a video card. Setting the BIOS options to their default values is not the same as doing a BIOS/CMOS clear.

Your board's PCIE2 slot is a full x16 electrically, while the PCIE4 slot is x8 electrically, and the PCIE5 slot is x4 electrically. You must use the PCIE2 slot if you want the full PCIe 2.0 x16 electrical connection. Also, if you have any other add on card in the PCIE4 slot, the PCIE2 slot will be x8 electrically, as they share PCIe 2.0 lanes:

http://www.asrock.com/mb/AMD/FM2A85X%20Extreme6/?cat=Specifications

What BIOS version do you have in your board now?


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http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: Subzero664
Date Posted: 17 Feb 2017 at 11:04am
" rel="nofollow - Sorry was suppose to be rating not waiting. Used my iPhone and it does auto correct. Right now its bio's is 2.3 from its original 1.7 version.  My ram is 1333 G-skill ddr3 in all 4 slots.  I did a default reset inside of bios. Do I need to do the other reset? As of now it has pci express listed in the northbridge setting.  Ill be home soon. Just going by what I know since I was fighting with this system last few days and did the bios reset last night. But didn't do anything with the cmos battery.


Posted By: Xaltar
Date Posted: 17 Feb 2017 at 2:37pm
The iGPU (Radeon 7660) needs to be disabled in the UEFI, if enabled it can cause confusion and stuttering in games. Once disabled you should run DDU again and install your drivers fresh. AMD's APUs throttle the CPU when the iGPU is loaded for power and TDP reasons, this can result in bottlenecking when a faster discrete GPU is installed. If this is happening when you are using your R9 380 then it explains your issues in gaming.

As for the RAM, try what Parsec suggested and post back.



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Posted By: Subzero664
Date Posted: 18 Feb 2017 at 5:32am
Update did the steps and now the bio's wont load. Then it shuts off after 2-4 min with 26-10-15 displaying on the motherboard. So I get to reseat things and then try without the video card to see if it boots. I tried to clear the cmos to fix is but no go. So after work I get to do the process of elimination to get it to boot.


Posted By: wardog
Date Posted: 18 Feb 2017 at 6:11am
Originally posted by Subzero664 Subzero664 wrote:

Update did the steps and now the bio's wont load. Then it shuts off after 2-4 min with 26-10-15 displaying on the motherboard. So I get to reseat things and then try without the video card to see if it boots. I tried to clear the cmos to fix is but no go. So after work I get to do the process of elimination to get it to boot.


Cry

Keep us posted ...........



Posted By: wardog
Date Posted: 18 Feb 2017 at 6:13am
26, 10, and 15 are system memory related...... odd that on a simple BIOS reset.


Plug ahead ignoring those three .........


Posted By: Subzero664
Date Posted: 18 Feb 2017 at 6:35am
I came across something to but not sure if it would work or not. Just incase the bios became corrupt would you recommend trying to put a flash version on a usb to see if it does anything or finding the disk that came with it to see if it does anything? fans come on and I hear my disk drive trying to run or disk drive. But the keyboard numlock doesn't light up and the mouse doesn't seem to have power going to it either.  Its behavior is doing what it would do if I was in bios trying to do a flash update, but if I didn't do it or try to back out it would shut off the system. When I was able to get into bios.  Saying if I used a usb put it in a 2.0 but a 3.0 should work just as well right? But this way has a 50/50 chance to fix the issue or not.
 
Confused


Posted By: wardog
Date Posted: 18 Feb 2017 at 6:43am
" rel="nofollow - Na. Do not go there just yet please. But if yo decide to, only use a 2.0 port at the rear I/O.

Did you have your fingers in it since? Check the 4 or 8-pin ATX12V is still connected securely. Pull it out and re-seat it.


Posted By: Subzero664
Date Posted: 18 Feb 2017 at 6:56am
" rel="nofollow - Nope I didn't only thing I did was fighting with my display drivers by using DDU in safemode. After I changed some settings in northbridge just disabling multimonitor worked fine. But both radeon setting and GPu-z was seeing a x8. So I made a double check on bio's version it was a 1.70 since someone said something about flashing the bios and I found the current one for my motherboard. Windows wouldn't take the window option. So I moved to adding the flash rom and put it on a USB. I ran it went fine it said press enter I did and the problem started from there. I told my brother about it and he is thinking the file didn't go well.
When I cleared the cmos I used the button in the back next to the usb ports. 
Just a side question. When I did the flash was I suppose to use the 2.0?


Posted By: parsec
Date Posted: 18 Feb 2017 at 11:14am
" rel="nofollow -
Originally posted by Subzero664 Subzero664 wrote:

Nope I didn't only thing I did was fighting with my display drivers by using DDU in safemode. After I changed some settings in northbridge just disabling multimonitor worked fine. But both radeon setting and GPu-z was seeing a x8. So I made a double check on bio's version it was a 1.70 since someone said something about flashing the bios and I found the current one for my motherboard. Windows wouldn't take the window option. So I moved to adding the flash rom and put it on a USB. I ran it went fine it said press enter I did and the problem started from there. I told my brother about it and he is thinking the file didn't go well.
When I cleared the cmos I used the button in the back next to the usb ports. 
Just a side question. When I did the flash was I suppose to use the 2.0?


We did not make the point clear enough, ONLY use INSTANT FLASH to update the BIOS.

I'm not sure what you meant by Windows would not take the Window BIOS update option. It refused to run, or what? If there was any BIOS corruption, it might have happened at that point.

Normally for older mother boards, we suggest using the USB 2.0 ports. Normally older boards use add on chips for the USB 3.0 ports, and USB flash drives may not be recognized in the BIOS. But your board has native to the AMD chipset, two USB 3.0 ports on the IO panel. But there are also two add on chip ASMedia USB 3.0 ports, and knowing which are which is not simple.

To be safe, use a USB 2.0 port on the IO panel for your next try at a BIOS update. It seems strange the BIOS update caused a memory issue. I asked you if the memory you are using is from ONE matched set of DIMMs, not multiple kits of the same model, which are not guaranteed to be matched, from most memory manufactures. I don't really think you answered that question.

If you cannot get the board to POST, remove half the memory, and clear the BIOS/CMOS again.

Is loading the default values the same as a BIOS clear. NO it is not! Not at all. You must use either the jumper on the board, or the Clr CMOS switch on the IO panel. in BOTH cases, please shutdown the PC, turn off the PSU, unplug from AC power, let it sit for a minute, and then press the button or use the jumper. After a BIOS clear, you should be prompted to enter the BIOS, or to just let the PC boot. If you don't see that prompt, the BIOS was not cleared.


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http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: Subzero664
Date Posted: 18 Feb 2017 at 12:35pm

 

First I tried windows flash version but it was for a windows 8. But windows 10 wouldn't even try it. So I grabbed the instant flash and went into bio to use the instant flash I have on my usb only file.  It went throw and said to press enter to reboot I did. Then the problem started after that.  Didn't do it in windows

And on the ram its a gskill 1330 but ill give more information when I pull them out tonight to reseat them. It was one of the chips on a recommended related to the motherboard when I was researching newegg what they had and used that chart to determine what ram to get. Going between newegg and asrock on that motherboard.  The gskill came with 2 sets both same model and type all the same thing recommended by that list. So to answer your question it is one matched set of Dimms.
Ill do that to try to get it to post.  


Posted By: Subzero664
Date Posted: 18 Feb 2017 at 3:50pm
She is back up. Not sure if it was the flash it is a 2.30 now, but found out that b1/b2 stopped working all 4 cards work. Since they functioned fine in a1/a2. So guess her dual days are done. But she still has 16gb to play with out of the deal instead of 32gb with 2 cards.  Which originally she was 64gb or was suppose to be. Since all 4 chips was F3-1866c10d-16GSR. DDR3-1866 CL 10-10-30 1.50V,  All 4 16gb.

But the bright side she is properly seeing the video card as x16 not a x8. Seen a big improvement. Before I loaded world of warcraft I deleted the major three. It put the recommend setting at 7 with other sections at high to ultra. Before it would only do 5 and everything was automaticly set low. She seems to be running smooth in it.  Then I put on assasins creed Major different lol.

Thanks everyone ClapStar


Posted By: wardog
Date Posted: 18 Feb 2017 at 7:55pm
" rel="nofollow - Oh, you have two(2) separate kits of 16GB(2x8GB).

Important: Were the 2 kits working together on this system prior? Or did this all begin when you tried to include/add the second kit?



It's working again. That's good though.







Posted By: wardog
Date Posted: 18 Feb 2017 at 8:00pm
Originally posted by Subzero664 Subzero664 wrote:

So guess her dual days are done. But she still has 16gb to play with out of the deal instead of 32gb with 2 cards.  Which originally she was 64gb or was suppose to be. Since all 4 chips was F3-1866c10d-16GSR. DDR3-1866 CL 10-10-30 1.50V,  All 4 16gb.


Ok, now I'm more confused than ever.

These kits you have, F3-1866C10D-16GSR, are 2 sticks/cards of 8GB each, combined equal 16GB/kit, or 32GB with both kits. But not 64GB.


Posted By: Subzero664
Date Posted: 20 Feb 2017 at 7:51am
might of been a brainfart guess it was suppose to be 32 with all 4 but thinking 64 with the duel channel. All 4 did work before last time I did anything related to the bios or motherboard was when I setup this system years ago that all ram chips worked and seen as duel channel. These 2 wks was the only time I had a reason to do anything with the bios. I dont even try overclocking even though what I did get was made for it.  Before I started doing anything with the motherboard at first it only read 2 cards in a1/a2 but on top was listed as duel channel and the other 2 was blank. which I found fishy compared to the last time it was listing all 4 sticks.  Then before I flashed the bio's it switched from duel in bios to single above the ram which was fishy to. When 2.30 was put on then it had issues related to memory. 

When I did move the ram or 2 of them out of b1/b2 it booted up with no issues. Then I placed the ram back into those slots then it wouldn't boot. Then I took out the other ram in a1/a2 no boot still with the ram left in b1/b2. So I moved those sticks in b1/b2 and moved them to a1/a2 to see if it was the ram itself. Nope it booted without a problem. Then I moved the ram from a2 to b1. So it could try to use the duel channel mode because the other setup was single channel. Nope wouldn't boot with that, but it would when I moved the card back into a2 from b1.  Then I checked the other 2 duel channel slots a2/b2 no boot but placed both back in a1/a2 it would boot up just fine.  Since b1/b2 isn't working like it us to I can't duel channel the existed ram. 


Posted By: wardog
Date Posted: 20 Feb 2017 at 9:52am
Please list out all the components that make up your system, by Manuf and P/N. Also state how old the current PSU is.


Posted By: Subzero664
Date Posted: 21 Feb 2017 at 5:47am
Need to look at P/N, but to start off I replaced the PSU last year same time I got the new video card. Since the old PSU was dieing 800w ninja if I recall. Playing metal gear and as I pick up a sniper rifle to pick things off the system would just shut off and not due to over heating. 850w replacement fixed that problem was a EVGA 850 black edition bronze PSU.  CPU is a AMD 64bit 3.8ghz FM2. Then the g-skill sticks of ram that I listed with western digital HDD 500gb 7200 rpm then another but 1T 7200 rpm. Then I have a pci wireless card. That's all the components I have in the system. Then video card is a Asus r9 380 4gb gaming card.
ill need to look at the p/n's later.  With the ram think with the duel channel it was suppose to be 16 for each chip and on single channel it was 8gb. When I took a look at overdrive it listed 1 ram stick as 8gb but its max capacity was 16gb.  



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