Purchase new BIOS from ASRock
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4477
Printed Date: 23 Jul 2025 at 12:23pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Purchase new BIOS from ASRock
Posted By: lowellSTL
Subject: Purchase new BIOS from ASRock
Date Posted: 23 Feb 2017 at 1:42am
I recently purchased a new Z170 OC Formula MB (hi wardog!) and Kaby Lake 7700K CPU. I quickly found out that I could not boot.  I read Xaltar's post about purchasing a new BIOS chipset from ASRock Tech Support. Has anybody done this? I have been trying for 6 weeks to get a new BIOS for Kaby Lake. ASRock tech support is very responsive at first. We trade e-mails for a few days - they ask where I bought the MB, ask me to send the receipt, ask for my shipping address, and then nothing. I see the price on ASRock web site is $15 for a new BIOS. But who/how do I pay? And how long does it take? Does anybody have a phone number at ASRock that I can call to give my credit card # and order the updated BIOS? Thanks!
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Replies:
Posted By: wardog
Date Posted: 23 Feb 2017 at 2:08am
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I apologize for your mishandling. Please use the below phone number to Tech Support in California. This call should be a one time call to get that BIOS on its way to you. If it isn't please PM me. Support Phone: 1-909-590-8308 (CA so PST Time Zone) |
Posted By: lowellSTL
Date Posted: 04 Mar 2017 at 5:57am
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Thanks Wardog and ASRock tech support! I got my new BIOS chip in a week! I don't know if ASRock actually started sending the BIOS chip to me as soon as I hung up the phone or whether they waited until my check arrived. No problem. It only took 2-3 days for mail each way. It arrived exactly 1 week after I mailed my check. I just posted in another thread if you want a new BIOS chip, forget e-mailing or calling tech support, just mail your $15 check and wait a week. Now for the hard part! I am going to try to complete my build. I am afraid I am on the bleeding edge so I may be back asking for more forum help.  I purchased 3x Samsung 960 evo M.2 250 Gb SSD that I am going to install in RAID 0 striping across all 3 AND make them my boot drive. The Z170 OC Formula MB is one of the few MB with 3x M.2 slots.Lowell Z170 OCF 7700K TridentZ 3200 Cl 14 2x8 Gb 3x 960 evo RAID 0 Radeon 470 OC 4 Gb
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Posted By: parsec
Date Posted: 04 Mar 2017 at 10:07am
Questions about your use of three 960 EVOs in RAID 0: Have you ever used Intel IRST RAID before? Have you ever created an Intel IRST RAID array on M.2 NVMe SSDs in the past? Have you ever installed Windows on a single M.2 NVMe SSD in the past? What version of Windows are you planning on using? The more "no" answers you have to the first three questions, the more difficult it will be for you, and the steeper the learning curve will be. If you've never used Intel IRST RAID before, you are taking on a challenging task. Spoiler: You will NOT get three times the speed of one 960 EVO in RAID 0. You will at best get twice the speed shown in the specification in benchmark tests. RAID 0 is also a trade off in performance, some aspects increase, some do not. Your PC will not boot faster with M.2 SSDs in RAID 0, it will boot slower. A single M.2 SSD will always boot faster than a RAID 0 array. I've done this many times, with multiple NVMe SSD models. There is no magic in multiple NVMe SSDs in RAID 0 for 95% of PC users. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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lowellSTL wrote:Posted By: wardog
Date Posted: 04 Mar 2017 at 10:47am
I'm glad you received proper attention, finally. Again, my apologies here for how you were handled previously. |