AMD Motherboards - Unable to get all 8 cores

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Unable to get all 8 cores

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4591
Printed Date: 26 Jun 2024 at 12:40pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Unable to get all 8 cores

Posted By: Laxman170
Subject: Unable to get all 8 cores
Date Posted: 12 Mar 2017 at 5:28am

For some reason i am only getting 6 cores and 12 threads on my processor i have been all over my Bios on my MB and have not been able to find out what is stopping it from going to 8 cores and 16 Threads plz help http://imgur.com/HJUKhR2" rel="nofollow">

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R7 1700x, x370 k4 , 32Gig hyper x 2133, XFX R9 390, 1Tb Pny SSd 1TB Seagate HDD.

Replies:

Posted By: wardog
Date Posted: 12 Mar 2017 at 5:32am

The Ryzen Master Utility!

It appears you've somehow disabled cores 7 and 8. Enable them.

edit Not "AMD Master Utility" but "Ryzen Master Utility"

Posted By: wardog
Date Posted: 12 Mar 2017 at 5:55am

PS

https://www.amd.com/system/files/2017-03/AMD-Ryzen-Processor-and-AMD-Ryzen-Master-Overclocking-Users-Guide.pdf" rel="nofollow - https://www.amd.com/system/files/2017-03/AMD-Ryzen-Processor-and-AMD-Ryzen-Master-Overclocking-Users-Guide.pdf

Please refer to pg24

Posted By: Laxman170
Date Posted: 12 Mar 2017 at 7:35am

Thank you for the information the issue seems to be is that the Pop up to restart my computer AKA Power cycle is not coming up so i can't enable them

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R7 1700x, x370 k4 , 32Gig hyper x 2133, XFX R9 390, 1Tb Pny SSd 1TB Seagate HDD.

Posted By: wardog
Date Posted: 12 Mar 2017 at 3:13pm

Laxman170 wrote:

Thank you for the information the issue seems to be is that the Pop up to restart my computer AKA Power cycle is not coming up so i can't enable them

Well, I'm working blind here as I don't yet have an AM4 system, so bear with me, huh

IIRC, if it's like the AMD Over Drive utility, you could try uninstalling the Ryzen Master Utility(RMU) then reboot(which I believe RMU will prompt to do anyways to erase settings). It, RMU, loads and applies any settings only after Windows loads. So uninstalling it should "erase' the parked two cores.

Let em know how that goes please

Posted By: wardog
Date Posted: 12 Mar 2017 at 3:18pm

^^^^
If that fails, which I do not believe it will, enter Safe Mode and try to unpark those two core and see if the reboot popup is shown.

OH. Just thought of this.

You MUST be doing what pg24 states as Administrator. That may be why you don't get prompted to reboot

Posted By: wardog
Date Posted: 13 Mar 2017 at 4:00pm

" rel="nofollow - Laxman. you get those two cores back ok?