x370 killer Sli "Can't get into bios"
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4592
Printed Date: 15 Sep 2024 at 6:06am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: x370 killer Sli "Can't get into bios"
Posted By: Flakfired
Subject: x370 killer Sli "Can't get into bios"
Date Posted: 12 Mar 2017 at 6:49am
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Hello, I have been experiencing some issues trying to get into the bios of the Asrock x370 Killer Sli. When i start up the pc it goes straight to windows without showing the asrock logo. and while i am in windows and press restart it goes into an endless loop of "no signal" What i have tried
Specs: mobo: Asrock x370 killer sli cpu: Amd ryzen 1700x Cooler: Be quiet dark rock 3 ram: Corsair lpx 16Gb 3000mhz psu: Evga supernova g2 750 watt gpu: Evga gtx 1080 SC I hope that someone can help. Thanks in advance, Flak
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Replies:
Posted By: mgrandy@hotmail.co.u
Date Posted: 12 Mar 2017 at 7:16am
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" rel="nofollow - im guessing your in fast boot mode are you in windows 10 ? if so heres a guide to enable you would do the same to disable https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/ im assuming goto cmd promt type following powercfg /hibernate off ------------- fx 9370 asrock, fatal1ty 970 performance 3.1, NZXT phantom f-atx, AeroCool Integrator 850W, Corsair Hydro Series H100 |
Posted By: Flakfired
Date Posted: 12 Mar 2017 at 7:24am
| Hibernation is already disabled, Thank you for the suggestion tho. |
Posted By: parsec
Date Posted: 12 Mar 2017 at 9:12am
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" rel="nofollow - Hibernation is not the same as the Windows Fast Startup feature. Those two features are configured with different settings. Regardless, Windows Fast Startup should not prevent you from getting into the BIOS using the Del key. Why that is happening to you, I don't know. That the Restart to UEFI program does not work is strange, that always works for me... but I don't have your board. I would suggest a UEFI/BIOS update, but I would wait a while until the Instant Flash BIOS update version is posted. Is your memory running at 3000 now? Do the power and reset buttons work fine now? Check the connections and polarity of the cables from the PC case buttons to the front panel header. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: Flakfired
Date Posted: 12 Mar 2017 at 9:29am
- i misread the first reply and i just turned windows fast startup off. - and yeah it's weird that the tool doesn't work ( i get into a strange bootloop with "no signal" coming up on my screen every 20 seconds) -yeah i want to do a bios update but i can't get into it :P -Memory is at 2133mhz currently but it's a 3000mhz kit. -All the powerbuttons work fine.
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parsec wrote:Posted By: Flakfired
Date Posted: 12 Mar 2017 at 11:39pm
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Okay i can boot into the bios everytime now. (Removed 1 ramstick) but i am having some difficulties updating to the latest bios 1.60 (stable) currently on 1.30 (no wonder that i have issues) anyway i tried the windows method with the .exe but that just boots me into the bios even tho it states that it needs to restart. And the second method (Dos) i am clueless how to get that working on windows 10 anyone that knows how to do this on windows 10. Thanks in advance, Flak
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Posted By: mgrandy@hotmail.co.u
Date Posted: 13 Mar 2017 at 5:45am
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dos methods then use this guide below as it shows pics and lines of code you need after you boot from usb and are presented with the black screen and you will see blinking C:> type "ver" to check you are in dos and it will spew out the version number then goto the following guide. if the flash stops or you lose power you will have to contact support what ever you do do not turn off your machine. mid flash if its stuck just wait or phone tech support sometimes it can take awhile to rewrite the memory blocks. hears a link to a guide on the gigabyte. use this because it has clear description with pics and code http://www.gigabyte.com/webpage/20/images/flashbios_dos.pdf" rel="nofollow - http://www.gigabyte.com/webpage/20/images/flashbios_dos.pdf skip to section 4 page 10 read the note and go from there. before you start the flash always check it is the correct file too as this cannot be undone flashing the wrong file will brick it, losing power will brick it, switching of your pc due it thinking its frozen will also do the same. patients is key
------------- fx 9370 asrock, fatal1ty 970 performance 3.1, NZXT phantom f-atx, AeroCool Integrator 850W, Corsair Hydro Series H100 |
Posted By: parsec
Date Posted: 13 Mar 2017 at 10:47am
Thanks for trying to help, but the guide in your link is for creating a bootable floppy disk in Windows 98?!  The formatting dialog box shown is not like the one currently used in modern versions of Windows. It also does not show the formatting type required for the bootable USB flash drive, FAT32. For someone that is not familiar with the process, it will not be helpful creating a bootable USB flash drive. Flakfired, this is a link to the ASRock DOS UEFI/BIOS update guide: http://www.asrock.com/support/BIOSIG.asp%3Fcat=DOS8" rel="nofollow - http://www.asrock.com/support/BIOSIG.asp%3Fcat=DOS8 You may be wondering about creating a bootable USB flash drive. Google, etc, is your friend, you can search on "create bootable usb flash drive", and you'll get more results than you'll ever need. One such tool is called Rufus: https://rufus.akeo.ie/" rel="nofollow - https://rufus.akeo.ie/ You'll need to read a bit to learn how to use it, but that is not difficult. The rest is covered in the ASRock guide in the first link. If you have questions, let us know. Whenever performing a UEFI/BIOS update, if you have a problem, the main thing NOT TO DO is turn off the power to the PC! You can restart the PC, but do not shut it off. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: mgrandy@hotmail.co.u
Date Posted: 14 Mar 2017 at 4:57am
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the link you provided comes up http://www.asrock.com/support/BIOSIG.asp%3Fcat=DOS8" rel="nofollow - http://www.asrock.com/support/BIOSIG.asp%3Fcat=DOS8 comes up server error for me 404, the guide is for windows 98 yes but if you skip to section 4 on page 10 after you make your boot pen drive, required format etc it gives the style of code you need to use to access the flasher utility in mdos. which because of the not very basic asrock with no pics its very helpful to people when they are scarred, faced with the blank screen in the mdos utility. psu came today through the post so ill get a up-to date guide done asap. along with pics and code. should bring the older guide right upto date. you guys can check it over then do what you needed to to the guide to conform with asrock policy's etc. guides on mdos are very hard to find at the best of times with pics. ------------- fx 9370 asrock, fatal1ty 970 performance 3.1, NZXT phantom f-atx, AeroCool Integrator 850W, Corsair Hydro Series H100 |
Posted By: wardog
Date Posted: 14 Mar 2017 at 1:44pm
| " rel="nofollow - http://www.asrock.com/support/BIOSIG.asp?cat=DOS8 |
Posted By: AlbinoRhino
Date Posted: 17 May 2017 at 10:44am
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I'm having this very same problem. I just finished putting the system together and it was working fine for a few hours. Now Restart to Uefi no longer boots into the Uefi, the Boot Options on the Asrock splash screen aren't there anymore either, and pressing the delete key does not enter the Bios either. Tomorrow I'll try the removal of 1 stick of ram and see if that does the trick as well. Other than that and the long boot time (which increased due to a Windows update) the system is working very well. |
Posted By: wardog
Date Posted: 17 May 2017 at 10:57am
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" rel="nofollow - Using Ultra Fast Boot by chance? |
Posted By: AlbinoRhino
Date Posted: 17 May 2017 at 11:23am
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No, I have all fast booting disabled as I'm still setting the PC up. The reason I can't get in by using the Del key on the keyboard is because the Mobo isn't sending power to the keyboard until after windows boots. I've tried different USB ports as well and it was working before something changed it. I'll have time tomorrow to poke it with a stick. |
Posted By: keeent
Date Posted: 25 Jun 2017 at 6:06pm
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" rel="nofollow - Hello everyone, I have the same problem as well. The first time I put my parts together, everything worked like a charm. I proceeded to testing with no SSD/HDD on, and accessed UEFI. To my surprise, my RAM was operating at ~2900MHz. I guess I was one of the lucky few. NOTE: According to CPU-Z, the BIOS version my board is running, is P2.10. I then proceeded to connect my SSD/HDD drives, and installed Windows. Everything was fine until I decided I wanted to fiddle around with the UEFI settings, maybe try to overclock my CPU a bit, but there is no way to access the UEFI. I installed "ASRock Restart to UEFI" and restarted my PC, but after restarting it just halts and sends no signal to the screen. I have to shut it down and power it on again to get into windows. I removed one of the two RAM modules, I used all 4 slots and different slot combos. No luck. I cleared the CMOS using the jumper, no change except that now my RAM is not operating at ~2900MHz that it was before, but at 2129MHz. I tried removing the battery, but no luck again... I disconnected my SSD/HDD drives and tried again, but nothing. No signal is being sent to the screen. I can get to Windows but not to UEFI. I have to admit, that has never happened to me before. I am all out of ideas. Is there anything else I can do? P.S. Here is the list of my parts: X370 Killer SLI Ryzen 5 1600 Corsair Vengeance LPX 3000 CL15 (CMK16GX4M2B3000C15) RX560 (Planning to upgrade in the near future) |
Posted By: keeent
Date Posted: 25 Jun 2017 at 9:08pm
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I found a solution to the problem. Actually it's a workaround. For some reason, when using an HDMI cable, the screen is black until it boots to windows, but when using a DVI cable, the boot screen shows up as expected. I am not sure if it's caused by the motherboard, the graphics card, or my screen (LG 23MP68VQ-P). I also updated the bios to the latest release (P2.50), but my system's behavior is the same as before. I hope this is helpful to others experiencing similar issues. |
Posted By: Denroth
Date Posted: 25 Jun 2017 at 11:58pm
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Same problem here, the only way to start the bios is turn off the pc, turn it on and press f2 .. With the asrock software and reboot does not work |
Posted By: parsec
Date Posted: 25 Jun 2017 at 11:59pm
" rel="nofollow -
Your RX 560 is a new video card, right? Did you install its video driver yourself, or if so, was it possibly updated by Windows update? What version of Windows are you using? Since the RX 560 is a new card, I wonder if its driver is having a problem, causing the the DVI cable to be the primary output that is selected instead of the HDMI output. Question, are you using one monitor, or do you have another (two) monitor connected to the video card? I have seen a UEFI setting influence which monitor output is used during POST, when two or more monitors are connected to the video source. That is the CSM option, enabled by default. When it is enabled, the DVI output is used. When it is disabled, the HDMI output is used. I normally have CSM disabled, but I don't recall any problem with the display of the POST screen when using one monitor. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: keeent
Date Posted: 26 Jun 2017 at 12:33am
The card is brand new and I only use 1 monitor. Windows 10 automatically installed the driver, but then I proceeded to install the latest version myself. But how does this affect my system whenthe Hard Disks are disconnected? Something strange that I just noticed is that, according to Radeon Settings, the Current Bus Settings are PCI Express 3.0 x8. |
Posted By: zestefraicheur
Date Posted: 03 Nov 2019 at 1:39am
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I have found the solution : You need to install the ASRock "restart to UEFI" utility, so you can enter UEFI setup again on next startup. Available here: https://www.asrock.com/MB/AMD/X370%20Killer%20SLI/index.asp#Download |