Sleep Problems - Date changes - Waking from sleep
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4607
Printed Date: 10 Aug 2025 at 2:46pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Sleep Problems - Date changes - Waking from sleep
Posted By: dmp32103
Subject: Sleep Problems - Date changes - Waking from sleep
Date Posted: 14 Mar 2017 at 7:42am
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Hi all, Recently i built a new PC with the following specs: Antec VSK 3500 Case with 500W PSU Intel Pentium G4560 cpu 8gb ddr4 Patriot 2133 ram 240gb Wd Green SSD ASrock Matx H110M -HDS r3.0 mainboard Logitech wireless KB and Mouse mk 220 The build went perfectly as did the install of windows 10 pro which is activated and i have installed the latest drivers for the board. When i put the pc to sleep i am unable to wake it by either keyboard or mouse. I can however wake the pc by a brief press of the power button. It wakes from sleep very quickly but with the date advancing at least one day. The time remains correct but the date advances. In relation to the keyboard and mouse i have changed every relevant setting i.e ensuring the allow device to wake from sleep etc i have changed the power options to the usb ports to not sleep but nothing is working. I have tried a wired keyboard and mouse with the same result. I have worked out that this is not a windows issue as i installed ubuntu on another hdd with the exact same problem occurring when waking from sleep. I believe the problem rests with the mainboard. ***** The BIOS is up to date with the latest available. Any help would be appreciated. Dmp ------------- H110M -HDSr3.0 Intel Pentium 4560 8gb Patriot Ram ddr4 2100 250gb WD Green SSD Antec VSK 3500 case 500w Antec PSU (OEM) Windows 10 Pro |
Replies:
Posted By: wardog
Date Posted: 14 Mar 2017 at 11:07am
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" rel="nofollow - Hmmmmm...... At least one day? Is it at least one day, or is it a set period of time each time? Check the polarities on the wiring from your case to the MBs System Panel Header. |
Posted By: dmp32103
Date Posted: 14 Mar 2017 at 8:53pm
Hi wardog, Thanks for the reply. haven't had time to inspect the wiring as yet. will get around to it tomorrow. Will reply with further info. Cheers Dmp ------------- H110M -HDSr3.0 Intel Pentium 4560 8gb Patriot Ram ddr4 2100 250gb WD Green SSD Antec VSK 3500 case 500w Antec PSU (OEM) Windows 10 Pro |
wardog wrote:Posted By: parsec
Date Posted: 14 Mar 2017 at 9:49pm
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" rel="nofollow - Not that this should make a difference, but I find that for some reason it does. If I put a PC into Sleep mode, it seems the longer it is "sleeping", such as four or more hours, the more likely it won't respond to the mouse, and wake up. Shorter Sleep intervals, less than four hours, and the mouse wakes the PC. Next, what works to wake the PC? Clicking or moving the mouse? Both? That can seem random with my PCs and the mouse being used. Logitech keyboard and mouse... they can be finicky, I have a few. Do you have their software from Logitech installed? The date change, does that only happen when waking from Sleep? If you do a Windows shutdown, and then start the PC, is the date right? Time and date changes can be caused by a bad battery in the board. Yes the board is new, but a bad battery can happen. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: Finchy70
Date Posted: 15 Mar 2017 at 7:32am
| I have windows 10 pro on my asRock Z170A 3.1. I have a similar problem. I can wake my pc from sleep but it's date and time jumps forward by sometimes weeks. All drivers and bios up to date. Been having this problem for a long while. Any help would be appreciated. |
Posted By: dmp32103
Date Posted: 16 Mar 2017 at 6:55am
Hi Wardog, Yes it at least one day sometimes two. With the days changing not linked to how long the PC sleeps for i.e a short sleep = one day advancing and longer sleep = 2 days etc. Hope this makes sense? Also i have checked and then changed the polarities of the wiring from the case to the m/b header with no change. I believe it is a mainboard quirk that hopefully will be fixed in the next bios update whenever that occurs. Thanks again dmp ------------- H110M -HDSr3.0 Intel Pentium 4560 8gb Patriot Ram ddr4 2100 250gb WD Green SSD Antec VSK 3500 case 500w Antec PSU (OEM) Windows 10 Pro |
Posted By: dmp32103
Date Posted: 16 Mar 2017 at 7:04am
Hi Parsec, It doesn't matter whether the pc sleeps for a short time or a long time the keyboard and or mouse will not wake it at all. I have tried 2x sets of wired keyboards and mice Dell and Lenovo) with the same results. The cmos battery seems okay because if i leave the pc turned off (shutdown) for a long period i.e 24 hrs and turn it back on the time and date are correct. And in relation to the logitech keyboard and mouse drivers they are up to date. I think the mainboard has an issue that a bios fix will hopefully help. I have lodged at ticket with ASrock but have yet to receive a reply. Thanks for your help ------------- H110M -HDSr3.0 Intel Pentium 4560 8gb Patriot Ram ddr4 2100 250gb WD Green SSD Antec VSK 3500 case 500w Antec PSU (OEM) Windows 10 Pro |
Posted By: Finchy70
Date Posted: 16 Mar 2017 at 5:18pm
| I've been in touch with ASRock tech support and they state they have never been made aware of this issue. |
Posted By: dmp32103
Date Posted: 16 Mar 2017 at 6:08pm
Hi Finchy, I logged a ticket with them on the 8th of March as titled below in their reply. Aside from this automated reply I have yet to be contacted from anyone from Asrock which is quite frustrating. Asrock do not offer a support service in Australia so its all online via their worldwide site for me. If you or anyone out there happen to be in contact with them please feel free to mention my issues  Dmp noreply@asrock.com ASRock Technical Support Division - Time and date changes and wake from sleep issues Dear Customer, Please DO NOT reply to this automatic mail. It
is just a confirmation that we have received your email. We will have technical
support personnel to contact you soon. For technical issue and emergency case, we suggest you to contact your
dealer first. If your dealer can?™t solve your problem, ASRock web site also offers FAQ and
CPU support lists ( http://www.asrock.com/support" rel="nofollow - http://www.asrock.com/support ).
Some similar questions or solutions could be found there and our technical
support engineers update the FAQ every month. If it is regarding repair/RMA service, please kindly check with your dealer
for related service. Please remember to record the model name & product
serial number for future tracking. Thanks for your email, ------------- H110M -HDSr3.0 Intel Pentium 4560 8gb Patriot Ram ddr4 2100 250gb WD Green SSD Antec VSK 3500 case 500w Antec PSU (OEM) Windows 10 Pro |
Posted By: jodyoh
Date Posted: 20 Mar 2018 at 3:57am
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I have a client who has the same problem on BOTH his asrock machines and it happened pretty much at the same exact time! When he puts them to sleep, comes back the next day, his computer says it is like 1-3 months later! ASRock H170AX 3.1 if i recall the board name correctly. Started happening ~ january 2018..maybe after updating to windows 10 to 1709 version. One machine is about a year old, and the other maybe 18 months. He changed the cmos battery hoping that would solve the issue I'm hoping a bios update fixes this issue for him. But if it happens with your ubuntu as well, that is a huge concern... |
Posted By: Finchy70
Date Posted: 20 Mar 2018 at 9:48pm
| I gave up on mine and would not buy ASRock again. Really poor support. They just deny the problem exists. Gone back to ASUS. A little more expensive but a lot more reliable and better support. |
Posted By: jodyoh
Date Posted: 27 Mar 2018 at 11:17pm
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He installed the absolute latest bios on one of his computers (i ~think~ dated mar 2018) and all seems to be well, at least for the last week. So, anyone with a similar problem (sleep mode advances date), please check the latest bios. Maybe that will fix it. I'm wondering if it is specific hardware related (ie this particular ssd or ram, that brand /model of video card) installed. Both of his computers are very similar to each other in parts despite being a ~ year difference in age. thanks all
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Posted By: Bren
Date Posted: 29 May 2018 at 9:16am
| I have a z170a-x1/3.1 mobo and have been having the same problem for over a year. I believe it started with the Windows 10 "Creators Update". I've updated to the latest bios version with no improvement. I really don't want to deal with the trouble/expenses of buying a new motherboard but I might have to at this point. Regardless, I'm definitely not buying an Asrock product again. |