7700k + z170 gaming k6 issues
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4658
Printed Date: 01 Mar 2025 at 5:44pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: 7700k + z170 gaming k6 issues
Posted By: Mrobscura
Subject: 7700k + z170 gaming k6 issues
Date Posted: 20 Mar 2017 at 2:04pm
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" rel="nofollow - Hi, recently I upgraded from a 6600k to a 7700k and I am having nothing but issues. Before the upgrade everything was running smoothly but now I am getting constant microstutter, and often flat out lag in games, and the desktop as well as browser often stutters or downright lags as well. I have also noticed random temp spikes while games are loading despite low cpu usage, while at other times I notice high usage when there probably shouldn't be. Everything in the bios is default and I have made no changes to the pc other than swapping the cpu. I have also noticed extremely high latency. I have run intels processor diagnostic tool, realbench, cinebench, occt, and numerous game benchmarks and everything is in line, and yet overall performance is very inconsistent with the above mention issues when actually gaming or using the pc. Is it possible that despite a bios update making the gaming k6 compatible with kabylake that there are simply compatibility issues? Any advice would be appreciated as it is very upsetting having gone from being excited about an upgrade to having a recently perfectly working pc suddenly performing terribly after said upgrade. My specs are 7700k/cryorig h7(not the best but temps are reasonable) z170 gaming k6 r9 390 16g 2400 ddr4 750w evga b2 Thanks. |
Replies:
Posted By: Xaltar
Date Posted: 20 Mar 2017 at 2:15pm
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" rel="nofollow - Welcome to the forums. I would try the following: 1. Clear CMOS 2. Reinstall Intel Management Engine 3. Reinstall Intel INF utility 4. Boot into safe mode then shut down and boot back up normally Clearing CMOS (if you have not already) will get rid of any eroneous settings potentially left over from the 6600k, reinstalling intel's ME and INF utilities will refresh drivers and booting into safe mode will force windows to detect and correctly identify your new CPU. In addition, what BIOS version are you running? ------------- 
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Posted By: Mrobscura
Date Posted: 20 Mar 2017 at 2:19pm
| 7.2 which happens to be the most recent as well as the only one available for kabylake support. |
Posted By: Xaltar
Date Posted: 20 Mar 2017 at 2:24pm
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Great, that't the one you want. Try the things I suggested above, if that does not sort you out then you can try using the battery removal technique and clear your CMOS more thoroughly (gets rid of RTC settings and a few others that the jumper does not). Let us know how it goes. -------------
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Posted By: Xaltar
Date Posted: 20 Mar 2017 at 2:25pm
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" rel="nofollow - http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal (copy paste link) -------------
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Posted By: Mrobscura
Date Posted: 20 Mar 2017 at 3:20pm
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" rel="nofollow - [URL=][/URL]Ok, I've done what you have suggested. I'll use the pc a bit and see what happens. Oh, one thing I have noticed as I said was a high latency. When running the basic latencymon test everything seems fine except for the hard page faults, but from what I've read those aren't an issue. But when running the in depth tight loop test. Numerous cores show a latency in the red. With realtek audio manager enabled core one was hitting 900 something and other where in the 500s. With it disabled I'm still getting numerous cores in the red with most around 150 and the highest at 200. I also noticed if I use the igpu with my amd drivers uninstalled and realtek disabled all of the cores stay in the teens. Admittedly I'm not too sure what all that means but its just something I've come across in my effort to troubleshoot. Actually there's one other thing as well, since the upgrade my mouse occasional scrolls slightly on it's own, which it did not do until the 7700k was installed. I don't know if it's related, but... Edit:Already a quick update. Things still seem to be off, when I click on something on the desktop in lags. As I've said all the hardware seems to be performing as it should be individually when stress tested or benchmarked. So I really don't know what's going on. Could a fresh windows install help? This sucks since I only have a few days left to return the 7700k but I'd like to get it working correctly and keep it. |
Posted By: Xaltar
Date Posted: 20 Mar 2017 at 3:46pm
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That behavior is very odd. I would try a fresh OS install, it could be causing the issues. I never encountered issues like this on my Z170 Pro4s when swapping between the 6600k and 7600k but the 7600k doesn't have hyperthreading. Before you do a fresh install, disable hyperthreading in the UEFI and see if the system works normally (as it did with the 6600k). If it does then go ahead and do a fresh windows install, that would mean windows is the likely culprit. If it still causes issues send back the CPU, it could be defective. As I said, I had no issues swapping between the 6600k and the 7600k in my Pro4s and that was done multiple times for a review I was working on. The Z170 Gaming K6 should not behave any differently. If the 6600k worked flawlessly then the 7700k should too, there is no compatibility issue with Kaby Lake and 100 series boards. Skylake and Kaby Lake are almost identical architecturally with the only differences being some optimization and decoding features added to Kaby Lake, nothing that would cause incompatibility. -------------
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Posted By: Mrobscura
Date Posted: 20 Mar 2017 at 4:11pm
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" rel="nofollow - The tight loop test still shows high(250us) latency with hyperthreading disabled(but like I said, if i uninstall my amd drivers, that's no longer the case). Anyway, would a cpu benchmark in line and pass stress tests and Intel's diagnostic tool if it was defective? This is actually the 2nd 7700k I've tried because the first one was getting way to hot and I know intel was having quality control issues with the tim and attaching the heat spreader. You know, when I first built the rig with the 6600k a year ago, I had similar issues at the beginning and did a bunch of troubleshooting, but I don't know what corrected them. I did reinstall windows once and there where numerous bio updates released since my board was manufactured(it shipped with the first public bios) so I updated the bios as well. Could it be an issue with asrocks current gaming k6 bios? If that's a possibility I'm thinking about just going with a 6700k and rolling back the bios. |
Posted By: Xaltar
Date Posted: 20 Mar 2017 at 4:34pm
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" rel="nofollow - There are so many possible causes and I have never run into this issue before which makes things tricky to diagnose. That said, if the CPU is working correctly without the AMD drivers then it is most likely software/driver related. I don't see how the BIOS could be causing an issue with the AMD drivers + CPU unless the drivers are forcing a resource allocation that conflicts with the CPU somehow. Have you used DDU (Display driver uninstaller) on the system? If not I would do that then download and install the very latest AMD drivers for your GPU. You may also want to uninstall intel and nvidia drivers with DDU while you are at it (even if they were never installed). While this would all be taken care of with a fresh install, that is a lot of effort to go to only to have the same issue. If these more simple steps fail then try a clean install. You could also try the Beta BIOS for your board, it states improved compatibility. It is older than the 7.2 version but may be more stable for you. Worth a shot. -------------
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Posted By: Mrobscura
Date Posted: 20 Mar 2017 at 4:43pm
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" rel="nofollow - Yeah, I've uninstalled the amd drivers with ddu and reinstalled them. Weird thing, even going back to the 6600k, my 390 got worse performance with the newer drivers. And there is a known issue with amds new relive drivers and the 390 series. Anyway, I don't have any nvida drivers on my machine, but I was unaware of the beta bios, I'll give that a try. Thanks. Oh, one more thing, is it normal for cpu usage to sky rocket as games load? I never paid attention until now, so I'm not sure. |
Posted By: Xaltar
Date Posted: 20 Mar 2017 at 6:27pm
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It depends on the game but yes, at a certain point when most games load the CPU needs to prep a lot of engine related goodness. -------------
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Posted By: Mrobscura
Date Posted: 21 Mar 2017 at 1:54pm
| after flashing the beta bios things seem to be better. there still seems to be some issues but i dont think they are as prevalent as they were. also benchmarks still all seem to be in line with where this cpu should be performing so i think it might be a software issue. i am going to try reinstalling windows and see what happens. |
Posted By: Xaltar
Date Posted: 21 Mar 2017 at 2:03pm
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Awesome, let us know how it turns out. Its easy to forget that the Kaby Lake platform is still very new given Ryzen and it's less than ideal launch. -------------
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Posted By: Mrobscura
Date Posted: 23 Mar 2017 at 3:30pm
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" rel="nofollow - I've since reinstalled windows, and I'm still having issues. I haven't really gotten a chance to test games yet, but while the cpu still benchmarks where it should(actually better somehow) and passes stress tests, for some reason firefox is now causing insane temp spikes and lagging and my fans seems to be ramping up at random as well. I only have a couple of days to return the cpu, but I don't want to do that just to find out that it was a software issue, which it seems, since a defective cpu is pretty rare, and I'm still not sure it would benchmark and pass all tests if there was something wrong with it. Maybe I should try the 7.2 bios again? |
Posted By: wardog
Date Posted: 23 Mar 2017 at 8:53pm
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" rel="nofollow - What is the part number of the memory kit you have, and what slots are they in now? The Cryorg, it came with pre-applied thermal paste? |
Posted By: parsec
Date Posted: 23 Mar 2017 at 10:17pm
I've noticed the same behavior with Firefox. I assume you install the Firefox updates when prompted to do so? On some web pages like Comcast's home page, I'll get a message in a horizontal bar just under the URL and Search fields saying, "A web page is slowing down your browser, do you want to stop it"? At the same time as this is displayed, I see a spike in CPU usage, and of course core temperatures and the CPU fan speed increases. Clicking on Yes to stop the web page immediately brings everything back to normal. Just did it while I was typing this. I'm also occasionally seeing a message in the same area about Adobe Flash player crashing, which may be related to Adobe Flash player crashing. I also get some lagging in response, of the keyboard for example, when certain web pages have those problems. If I don't have those web pages active in a tab in FFox, I don't have those things happen. I've had problems with Adobe Flash and Firefox in the past, on any PC platform. One difference between Skylake and Kaby Lake processors is the Intel Speed Shift Technology feature. Yes both processors have this feature, but it is different (improved, increased) in Kaby Lake. Speed Shift causes the CPU to shift out of the higher C States (C6, C7) much faster. The shift happens much quicker than they have than any previous Intel processors. Do you have that feature enabled in the UEFI/BIOS? Some 100 series board users have complained that they do not have the Speed Shift option in their board's UEFI/BIOS. I don't know if Speed Shift is active or not when that option is unavailable, or if Speed Shift works or not when that option is unavailable. Speed Shift was fully implemented in Kaby Lake processors. It's only a theory of mine at this point, but I think that is the cause of the spikes in CPU temperature. I don't know if the new UEFI/BIOS updates for your Z170 board (I'm using a Z270 board with an i7-7700K), but my board's UEFI, in the H/W Monitoring screen the CPU fan and some of the Chassis fans have new options, for Fan Step Up and Fan Step Down time delays. The Step Up and Down times range from one second to tens of seconds. I wondered what the purpose of these options were, and now I get the feeling the behavior of some Kaby Lake processors regarding the temperature spikes is at least one reason. I say some because this seems to be mainly the i7-7700K users that notice this. If I don't have a Step Up time set to a delay of several seconds, I experience the rapid change of the CPU cooler's fan speed. There may be other factors related to this behavior, but I definitely experience the same temperature and CPU fan speed behavior that you described in certain circumstances. I have never seen that behavior running CPU benchmarks, since that is not a situation where the processor is changing between C States. I don't think this is a defect in your i7-7700K processors, just normal behavior. Of course, some may feel that this behavior is a defect.  ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Mrobscura wrote:Posted By: Mrobscura
Date Posted: 24 Mar 2017 at 3:50am
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" rel="nofollow - [URL=][/URL]the ram is F4-2400C15D-16GVR gskill 2400 ddr4 and it is in slots b2 and a2, as its been since i built the pc. memory passes windows memory test and well as memtest. as for the cryorig h7, no it does not come with pre-applied paste, it comes with a tube of paste which i used for the 6600k as well as the 7700k. idle temps are around 30, so the cooler seems to be seated properly, and the temps do not spike during consistent load. they are a bit high, due to the h7 simply not being the best cooler on the market but they are not dangerous. plus i plan to upgrade the cooler, i just want to make sure the 7700k is running correctly before doing so. as for firefox, before reinstalling windows i didnt have any issues with it, but now it is laggy and as i said causing temp spike into the 60s at times before dropping right back down to 30. but as mentioned this seems to be common with the 7700k(and even the 6700k) with a number of people reporting sudden temp spikes and drops. oh, and yeah, my bios does have a speedshift option, and it is enabled. but there are no step up options for the fans, but i have them all set to full speed, so i think it might be my gpu fans that are ramping up at seemingly random times for some reason all of a sudden. anyway, being extra cautious and paranoid, in an effort to cover all ground in regards to troubleshooting my issues I even took out the cpu just to check the socket for bent pins, but the socket looked fine. plus i dont think bent pins would cause such intermittent issues nor result in fine benchmarks and passed stress tests, would they? i think im just going to assume its software related and keep working at it, keeping the 7700k rather than returning it just to swap the 6600k back in and risk still having issues anyway. Edit: ive gotten a chance to try out the witcher 3 a bit, and the issue still seems to be there but im not sure its cpu related. the image gets choppy only when i seem to move the mouse while also moving the character. if i am still and move the mouse it is smooth. as well if i only move the character. the choppiness is also apparent despite framerate and times being consistent. though in regards to frametimes there are moments when it spikes for no reason causing obvious lag, as well as occasional gpu usage drops. but since the cpu usage and temps are low when these issues occur, as i said, im not sure they are cpu related. |
Posted By: Mrobscura
Date Posted: 24 Mar 2017 at 7:52am
| little more of an update. ive noticed that dx12 benchmarks result in lower cpu usage, yet it hits 100 and stays there during dx11 benches. ive also tried a bit of hitman and i can get a steady 60fps and a nearly rock steady 16ms framtime while runing through a heavily populated npc area. therefore im guessing the issues are software issues. |
Posted By: clubfoot
Date Posted: 24 Mar 2017 at 4:54pm
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" rel="nofollow - Does your video card have "all" the power connectors plugged in? i.e. 6 or 8 pin. Is the video card properly seated in the slot? ------------- https://valid.x86.fr/1tkblf" rel="nofollow"> 
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Posted By: Froggystylexz95
Date Posted: 25 Mar 2017 at 6:27am
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I had to register and add to this because I'm experiencing almost the same exact issue with a different motherboard. I did everything I could think of, and I tied mine down to the polling rate of the mouse. If I run a polling rate of 1000 on my G502, it's horrid and games/windows stutters non-stop no matter what. If I turn down the polling rate to 175, it's not nearly as bad and is actually playable, but there are still small micro stutters. I already went ahead and started the RMA on my motherboard(haven't sent it in yet), because it seems to be something wrong with the USB side of things. I did what you did and ran a 3D mark and my scores turned up at almost 7k, which is pretty normal for what I have in it. 7700k + gigabyte aorus gaming k7 + 16 gb ram and 1080 GTX. But, if I try to move the mouse at all during these tests, it stutters like mad. Did all the same stuff, though. Reset windows twice, tried running with absolutely nothing on the OS, just Nvidia drivers and still stuttered in games. Reset defaults in the bios. It's a brand new motherboard and 7700k, and I just can't figure out the issue. If I start the computer up in diagnostic mode using msconfig, it actually works perfectly fine, but no internet or any services, etc. I also ran a latency test and was turning up lots of software faults like you did. I just can't figure out exactly what is causing it, though. I sent in a support ticket to gigabyte, but who knows if they've ever seen it before. The rest of the components are known good, as I only upgraded the mobo, cpu, and ram. I was running a 7600k on an asus mobo before this and it was all good. Also changing mouses does no different. Tried an MS mouse and still had stutters. Flashed newest bios, updated intel chipset and inf and everything. It's all crapped out. I should also add, if I use a controller or just the keyboard games run perfectly fine. If I load up Battlefield 1 and just sit there or run around with the keyboard, it works awesome. It's only the mouse that causes the stutters.
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Posted By: Froggystylexz95
Date Posted: 25 Mar 2017 at 6:59am
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Alright, so I made an amazing revelation.... I found this in my device manager. I disabled whatever the hell it is, and it completely fixed everything. WTF is this? Lmao No more stutter in windows. Haven't tested games yet, but I'm running 1000 polling rate and everything is smooth as silk. I don't get it.   |
Posted By: parsec
Date Posted: 25 Mar 2017 at 10:36am
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Searching on VEN_1969&DEV_E0B1 results in: Killer E2500 Gigabit Ethernet Controller. No inbox Windows (mystery version) driver for that other LAN chip on your Gigabyte board. Why that should cause problems with your mouse, is another question. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Froggystylexz95
Date Posted: 25 Mar 2017 at 10:39am
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Also, strangely enough, I installed that driver multiple times and it continued to stay as unknown with the performance problems. I just installed the driver now after disabling it, and it applied to the hardware and re-enabled itself. Everything still seems to be working well. Really weird.
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Posted By: parsec
Date Posted: 25 Mar 2017 at 11:43am
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Possibly a Gigabyte UEFI/BIOS problem. The main reason I don't use their boards, I've seen too many weird things like this in forums about their boards. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Froggystylexz95
Date Posted: 25 Mar 2017 at 3:14pm
| Ok, just to update this(don't mean to hijack the OP's thread, but I hope my own troubleshooting might possibly help him), after rebooting the computer, the killer e2500 network interface is running and it's causing the horrible slowness again. So, whatever this crap is, it's crap. Gonna just disable it and move on. |