Intel Motherboards - Fatal1ty Z170 Gaming-ITX still broken after 2 year

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Fatal1ty Z170 Gaming-ITX still broken after 2 year

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4677
Printed Date: 23 Jul 2025 at 11:15pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Fatal1ty Z170 Gaming-ITX still broken after 2 year

Posted By: mrlanz
Subject: Fatal1ty Z170 Gaming-ITX still broken after 2 year
Date Posted: 24 Mar 2017 at 5:26am

ASRock MB is still broken after 2 years!

More then 1 year ago I have my last contact with ASRock and they told me that HDMI port 2 did not work and it was a Intel driver issue. Last month in February of 2017 ASRock delivered a new firmware for the Japanese MegaChip that is part of the HDMI 2.0 converter. After this update the HD sound started to work. So yes it was a failure on ASRock side and not Intel. BUT! the sound drops constantly when playing over HDMI 2.0. So it still not work and 2 years have passed. Intel have also delivered updates in February 2017 but the last 6 months this updates from Intel have been game related updates and nothing with sound.

I believe that ASRock just now do not care about there customer and the fact we paid a premium price for getting HDMI 2.0 that never worked! This is not acceptable and I recommend that you should be extra careful when consider buying from ASRock again.

It will never be fixed! And I could bought a more cheaper MB with HDMI 1.4 and skip all hours I spent on this.