X99 Extreme4 and RX480
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4733
Printed Date: 31 Oct 2024 at 7:29am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X99 Extreme4 and RX480
Posted By: guido1000
Subject: X99 Extreme4 and RX480
Date Posted: 31 Mar 2017 at 9:09am
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" rel="nofollow - I am scratching my head. Have had a x99 extreme4 for 2 years with a Core i7-5820 and XFX R9 280 GPU. Decided to update the system to a new CPU and GPU. I flashed the bios to the latest bios to support the i7-6800. Replaced the CPU and GPU but every time I launch a game, I get random system hangs (fairly quick under 10 minutes of play). Upgraded the power supply and monitored for thermal issues but did not find any. Does this mobo support the RX480? Bad GPU? I have tried the old XFX card and it is fine so the CPU is not an issue. Any suggestions? TIA |
Replies:
Posted By: parsec
Date Posted: 31 Mar 2017 at 9:46am
You mentioned nothing about GPU drivers. You should uninstall your current AMD/ATI driver, with the 480 in the board should be Ok. Then restart to PC, do not install the AMD GPU driver yet. Once you restart and the built in Windows GPU driver installs automatically, download the GPU driver from the 480's website and install it. Restart the PC and see how it goes. No idea what version of Windows you are using. You said you are now using a Broadwell-E CPU with compatible UEFI/BIOS version. But did you install the new version of the INF files and the Intel IME software for your processor? This is the main driver and software download page for your board, from there you can choose your OS version and get the correct versions of the INF and IME software installation programs: http://www.asrock.com/mb/Intel/X99%20Extreme4/?cat=Download ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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guido1000 wrote:Posted By: wardog
Date Posted: 31 Mar 2017 at 10:03am
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" rel="nofollow - First, what PSU and how old is it? The RX480 req's a decent 500w'er. Since we don't know how loaded w/HW your system is, you can see if plugging a 4-pin mole direct from the PSU into PCIE_PWR1, just above and in the middle of the top PCIE1 slot. |
Posted By: Xaltar
Date Posted: 31 Mar 2017 at 1:57pm
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The RX 480 uses significantly less power than the R9 280 so the PSU shouldn't be a problem with the 480 if it is working correctly with the 280. Parsec's suggestion on the drivers is exactly what I was going to suggest. Both the GPU and INF drivers/utility should be reinstalled. If you have not already, clear CMOS with the new config all set up so you have a clean slate to work from and no remnant settings from the old setup. With a hardware change this significant a fresh OS install wouldn't be amiss. Try the driver reinstall first though. If you still have issues after the driver remove and reinstall and/or OS clean install then take a look at your system events in event viewer. Make a note of the time a freeze occurs and check for any corresponding warnings or errors in your event logs. This should give you an idea of where the problem is coming from. If you see it is GPU or driver related then RMA that GPU. I made the mistake of hanging on to mine thinking it was just a driver issue and it turned out to be a bad/faulty VRM section. I am now stuck with the GPU... If the issues clear up with the suggestions given here then you should be good to go. GPU related issues can be a pain to troubleshoot given how many factors there are at play. ------------- 
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Posted By: guido1000
Date Posted: 31 Mar 2017 at 6:47pm
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Thanks all. More background. This is a fresh Windows 10 x64 install with all the latest drivers including the latest AMD GPU drivers. System components: Single video card (now XTX RX480), 4x4GB Corsair Vengeance RAM, Samsung M2 960 Pro, Dual WD Black 2 TB drives and 1 BluRay Burner and 1 DVD Super Drive. Was a Corsair HX750 PS but replaced when power was suspect with a EVGA 1000G. Obviously this had no effect hence why I am here. Thanks wardog, had no idea about the PCIE_PWR connector. Connect it but that also had no effect. No indicators in the system event log other than unexpected shutdown. Ran GPU-Z writing to a file and no smoking gun there either. I have a ticket with XTX so I am waiting to hear from them. |
Posted By: Xaltar
Date Posted: 31 Mar 2017 at 9:11pm
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" rel="nofollow - Let us know what they say. By the sound of it the GPU could have a faulty boost control in either it's VBIOS or the VRM design. Is it a reference design RX 480? If it is reference design it could still be suffering from the early vBIOS bug that caused issues at launch (some lower end/older motherboards actually got fried). -------------
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Posted By: guido1000
Date Posted: 31 Mar 2017 at 10:12pm
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" rel="nofollow - How would I know if it is a reference design? From the Radeon settings hardware page below is a copy of the info. Note the GPU BIOS Date is 10/2016 Graphics Card Manufacturer - Powered by AMD Graphics Chipset - Radeon (TM) RX 480 Graphics Device ID - 67DF Vendor ID - 1002 SubSystem ID - 9480 SubSystem Vendor ID - 1682 Revision ID - C7 Bus Type - PCI Express 3.0 Current Bus Settings - PCI Express 3.0 x16 BIOS Version - 015.050.000.000 BIOS Part Number - 113-RX480-8GB-I1338M8G-W80 BIOS Date - 2016/10/14 04:37 Memory Size - 8192 MB Memory Type - GDDR5 Memory Clock - 2000 MHz Core Clock - 1338 MHz Total Memory Bandwidth - 256 GByte/s Memory Bit Rate - 8.00 Gbps 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000 Thanks |
Posted By: Xaltar
Date Posted: 31 Mar 2017 at 11:55pm
This is the reference (XFX model) RX 480 If yours has a different cooler design then it isn't reference and is made after the date these issues had been resolved so wouldn't be the issue. -------------
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Posted By: guido1000
Date Posted: 01 Apr 2017 at 12:53am
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Thanks, dDefinitely different card. I got the overclocked black edition with swappable fans. |
Posted By: Xaltar
Date Posted: 01 Apr 2017 at 1:05am
Good to know. Let us know what XFX have to say  -------------
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Posted By: guido1000
Date Posted: 01 Apr 2017 at 3:06am
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They were pretty straight forward...ship it to them. Approx 3 week turn around... Any one know for sure that the RX480 works with the X99 Extreme4, just curious. |
Posted By: Xaltar
Date Posted: 01 Apr 2017 at 4:04am
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There is no reason it shouldn't, the X99 Extreme 4 is new enough to support all the current standards. There have been some issues with older boards sporting PCIe 2.0 and earlier and new GTX 1000 and RX 400 series GPUs but I have not seen a single instance of issues with support on PCIe 3.0 based boards. -------------
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Posted By: guido1000
Date Posted: 22 Apr 2017 at 11:18pm
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So I received my new card from XFX, popped it in last night and played Deus Ex for 1.5+ hours without issue. The graphics even look better...go figure a bad card. Thanks for everyones suggestions and help. |
Posted By: Xaltar
Date Posted: 22 Apr 2017 at 11:20pm
Great to hear  Thanks for letting us know -------------
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